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The Westin Indianapolis

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1,351 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Indianapolis
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Showing 1,333: English reviews
Cobourg, Canada
Reviewed 11 November 2014

I stayed one night in the Westin, and I think it is a great hotel. The standout was the service I experienced. I asked for sushi recommendations and Darren Fish gave helped me out. Then in my room I realised I didn't have time to go out for dinner, so rang down and asked for sushi delivery recommendations instead. Shortly...

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Helpful?
Thank alibids
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Wow, thank you so much for the fantastic review and the wonderful comments about Darrin. He's glowing, after seeing this and knowing that his efforts to make you feel welcome paid off. Thank you also for the great feedback about the rest of the staff, this is all very much appreciated.

Reviewed 10 November 2014

From the staff to the quality of the items in the room to the convenient location, my stay at the Westin was amazing! The staff contacted me prior to arrival which made me feel cared for. I stayed in 4 other hotels in the month of October for business travel and no hotel contacted me in this way. The room...

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Helpful?
Thank Cspig
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you so much for the wonderful review. I'm excited to hear that you stay was so comfortable. It's fun to see that when your hard work and pre-planning work out in such a positive way.

evansville, in
Reviewed 10 November 2014 via mobile

Only issue...came in late and very tired. Young valet parking attendant said "valet parking is full". No other comment. I politely suggested that is a YOU problem...here's my car. Needs help with handling SVO platinum guests. Got resolved but was troublesome. BTW..Darren is a jewel. Always a constant pleasure to see.

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Helpful?
Thank paul b
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great comment about Darren, he is the best, no doubt. I'll pass along your feedback about valet and make sure that we use it to help us improve our arrival process. Always appreciate it, and we'll see you again soon.

Reviewed 10 November 2014 via mobile

We stayed here while I ran the Monumental Marathon. The location couldn't have been more perfect with the start being right out front. Being connected to the Convetion Center was a huge plus too. Rooms were nice, although the bathrooms were a little small. Pool and hot tub were great, although for marathon recovery I wish the pool was actually...

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Helpful?
Thank BlueEyedGirls
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and the great feedback. We'll try to incorporate that for next year's marathon.

Washington, District of Columbia, District of Columbia, United States
Reviewed 9 November 2014

The excellent service started with an email I received from the Front Desk Supervisor. She wanted to ensure I had all the information I needed and inquired if there was anything I else I may need to make my stay more comfortable. I replied that I needed an early check-in if possible since my flight landed very early and asked...

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Helpful?
Thank LizzyBNation
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review and the very kind comments. This is everything we could ask for in recognition of one of our truly outstanding associates. I can't wait to share this with the team.

Hamilton, Ohio
Reviewed 6 November 2014

I can't express just how impressed my running group, Mojo runners, from West Chester, Ohio was with the Westin. A few of us stayed at the Westin and loved our stay. The rooms and entire hotel was extremely clean and the staff was friendly and helpful. Others in the group stayed elsewhere but commented on what a great “host hotel”...

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Helpful?
Thank JenKHG
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great review and for sharing your experience. We love our runners and look forward to next year.

Danbury, Connecticut
Reviewed 5 November 2014

This Westin is located right in downtown Indy, with easy access to all the important sights. The beds are always super comfortable. There were some surprising disappointments that I did not expect. The bed sheets had stains - both the comforter and the sheet. The side table next to the chair in the corner was dirty, showing several "beverage rings"...

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Helpful?
Thank girbit
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Sorry to hear about the challenge with your stay. We really appreciate the great feedback and will address the opportunities with our team.

Abilene, Texas
Reviewed 4 November 2014 via mobile

The service was outstanding by all staff. Very helpful. Great event venue with fed ex office on site. Would definitely stay again. The Heavenly a Bed is always amazing, great for my back and had amazing rest.

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1Thank troyb2000
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review. We really appreciate that you chose to stay with us and share your experience. FedEx is a wonderful partner and we always get great feedback about their team and services.

Minneapolis, Minnesota
Reviewed 4 November 2014

The Westin in Indianapolis was the finest hotel I have ever stayed in. The staff were so pleasant and helpful. The bed linens were of the best quality, and the soap had a clean, delightful smell. Having a Starbucks in the lobby didn't hurt either!!!

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1Thank gaylegodfrey
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful comments. We really appreciate that you shared your experience and look forward to seeing you again soon.

Rancho Palos Verdes, California
Reviewed 3 November 2014

I had a quick business trip to Indianapolis. The staff at the Westin made my stay as relaxing as possible. Great customer service - from the Front Desk Staff to the General Manager who directed me to the conference room(s).

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1Thank S_V56003
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review. Glad to read that your experience was so positive. We look forward to welcoming you back again soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: ₹ 9,759 - ₹ 24,637 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Starwood, Priceline and Jetsetter so you can book your The Westin Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Indianapolis staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Fast elevators with great views up high.”
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 of 5 bubbles Cherpig, 24 Oct 2016 | Read review
“Ask for a high floor. One end has a view of the Capitol Commons, but the State building side is better I imagine.”
 of 5 bubbles eroz2016, 16 Oct 2016 | Read review
“Can't pick a bad view.”
 of 5 bubbles tbeckett98, 10 Oct 2016 | Read review
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