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Sheraton Indianapolis Hotel at Keystone Crossing

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Sheraton Indianapolis Hotel at Keystone Crossing
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814 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Indianapolis Hotel at Keystone Crossing
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Showing 803: English reviews
Valparaiso, IN
Reviewed 16 August 2015 via mobile

The hotel and our room were very nice. All that went to the wayside when I realized after check out that I had forgotten a 4 x 6 notebook and a birthday card for my brother-in-law in my room. I contacted the hotel within an hour and a half of check out and asked them to check the room for...

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Helpful?
Thank mosika
Sarasota, Florida
Reviewed 16 August 2015

We arrived in the bar with a group of eight but that did not fluster Tasha. She took all orders without a note & delivered them correctly. She also has a wonderful welcoming personality. Her sense of humor was delightful too. We enjoyed having her as our server. She is a wonderful asset for the Sheraton.

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Helpful?
Thank bboop907
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, Tasha is indeed a wonderful asset to our Sheraton family! Anytime you are in Indy, be sure to stop by and see her and the rest of our great staff!

Reviewed 16 August 2015

The unbelievable disorganization of the front desk left me frustrated. Several people in our conference had rooms cancelled before they arrived. The restaurant had excellent service. Tasha was friendly attentive and our food was hot and fresh.

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Helpful?
Thank William T C
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We apologize that hotel stay felt disorganized. We are happy to hear that Tasha was able to make your restaurant experience so enjoyable! We hope that you keep us in mind for your next visit to Indy!

Reviewed 16 August 2015 via mobile

Our room was great!!!! The shower was a bit slippery but we made it through !!! Friday night we had the greatest bartender and saturday Tasha continued to impress on Saturday !! She suggested a great wine very flavorful!! She was attentive and helpful!!!

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Helpful?
Thank Martia B
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, It is great to hear that you enjoyed your bar experience. Tasha and all of our restaurant and bar staff are knowledgeable about what they serve our guests. Anytime you need a recommendation, they are there to help! The next time you are in Indy, we look forward to seeing you again!

Reviewed 16 August 2015 via mobile

Tasha was our bartender Saturday night!! She suggested a great IPA beer that was fantastic! Tasha was always on her job no matter how many people were at the bar. TASHA WAS A GREAT HOST!! Good job Sheraton!

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Helpful?
Thank Oliver K
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We are glad to hear that Tasha made your time with us more enjoyable. We hope you come back to visit Tasha and the Sheraton again soon!

Reviewed 13 August 2015

I have stayed here many times. Great location. It is attached to Keystone at the Crossing shopping mall. There are also some very good restaurants around the hotel. The hotel has a really nice bar/restaurant in the main lobby. They have good food and drinks. Enjoy your stay.

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Helpful?
Thank Greg T
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Valued Guest, We would first like to thank you for your continued loyalty, it is always a pleasure to welcome back a familiar face! It is our goal to provide a fine dining experience to all of our guests, and we are pleased that our staff has continued to provide this experience for you! We look forward to having...

Birmingham, Alabama
Reviewed 13 August 2015

This hotel has it all. Great bar (met David Allen Grier there), great restaurant, great staff. A ton of places to eat in the area, and a shopping center right across the street. easy access to the Interstate.

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Helpful?
Thank Ltsteve35210
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear our team was successful in making you feel welcomed during your stay with us. Your loyalty and feedback are appreciated, and we hope to see you again!

vancouver
Reviewed 12 August 2015

Stayed here for a week while doing a training class in Indianapolis. The hotel itself is great. Rooms are clean, comfortable and quiet. The hotel is attached to the Keystone Mall - a bit of a high end fashion mall. The hotel bar has friendly staff, the breakfast buffet had some of the tastiest potatoes! The front desk check in...

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1Thank caramk
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are happy to know you could enjoy the comforts and amenities of our hotel. Next time you stay with us, ask about our Make a Green Choice. This will ensure that you do not have your towels replaced. It is an option we offer to our guests who would like to have a green stay, our...

Indiana, United States
Reviewed 10 August 2015

My husband and I stayed here while we were in the area for a concert. The hotel is very nice. Free parking in the adjacent garage is great. Check in was quick. However, the room was so so very small. It is the smallest room that I have ever stayed in. Granted we did not need anything super huge, but...

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Helpful?
Thank Karisa B
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for sharing your experience with us as it helps us to better serve all of our guests. We hope you allow us the opportunity to better serve you on your next visit to Indianapolis.

Reviewed 10 August 2015

I booked 4 rooms for my family. I had a specific request that we have connecting rooms and that two sets of rooms be close. In one set we had an infant and in the other an elderly mother. Reservation was made well in advance and directly with the hotel. On arrival of the first group they were placed on...

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Helpful?
Thank Rick C
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear Guest, We appreciate the opportunity to hear our guest’s feedback and certainly see a cause for concern based on the experience you described. We do take any negative experiences back to our associates and try to identify ways for us all to improve, so I’m sorry you see that as a negative or canned response. We take our guest’s...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Region: United States > Indiana > Indianapolis
Price Range: ₹ 8,032 - ₹ 20,487 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles michaelss2015, 28 Sep 2016 | Read review
“Haven't noticed much difference between rooms. They all work.”
 of 5 bubbles collinm2016, 21 Sep 2016 | Read review
“Indianapolis has Uber, and if you are staying at this hotel, take it into town and to and from the airport. It's half the cost of a cab.”
 of 5 bubbles TF04, 9 Sep 2016 | Read review
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