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Sheraton Indianapolis Hotel at Keystone Crossing

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Traveller (81)
Room & Suite (44)
Dining (10)
Overview
  • Excellent49%
  • Very good31%
  • Average12%
  • Poor4%
  • Terrible4%
Travellers talk about
“fashion mall”(88 reviews)
“the club lounge”(57 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
7 Aug8 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (981)
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Traveller rating
463
301
116
42
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463
301
116
42
46
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All reviewsfashion mallthe club loungefree parking garagehigh end mallcheesecake factorynice mallstarbucks coffeeshopping and restaurantslobby barnorth sidecomfortable bedsbusiness tripfitness centeroatmealchecking inenjoyed my stayelevator
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1 - 5 of 968 reviews
Reviewed 5 days ago via mobile

I was very dissapointed will never go back too much too mention from price , the room , too rooms being cleaned , if you called down to the desk they they would send some one up never came called again never came just awful...More

1  Thank Joy B
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 4 days ago

Joy B, We are sorry your experience was up to our standards, please contact me directly to discuss in more detail. I want to regain your trust as what you described isn't the norm for our hotel. Please reach me at mike.skaggs@sheratonindykeystone.com Thank you,

Hotel's Favourite
Reviewed 30 May 2018

Stayed at this hotel again using Star Points on a trip to the Chicago area. Love the location and the fact that the hotel is directly attached to the Fashion Mall. Also enjoy the fact the location makes walking to a variety of nice restaurants...More

1  Thank Northspoon
Reviewed 6 days ago via mobile

Stayed here for soccer national finals and was assigned this hotel. We are Starwood members (have stayed at several Westin’s & Sheraton in USA & Europe) so were put on 10th floor, the Starwood preferred floor. It was nothing special - no perks. Our room...More

Thank njbayrats1
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded 5 days ago

njbayrats1, ​I am terribly disappointed to learn of your recent experience at the Sheraton Indianapolis at Keystone Crossing and of the issues you encountered​ with your room not being cleaned and your room AC not working properly. I would welcome the opportunity to speak to...More

Reviewed 1 week ago via mobile

I stayed at the Sheraton Keystone Crossing for 5 nights as part of a soccer tournament. Positives: Check in was reasonably smooth, rooms were a good size and clean. Lobby was comfortable with plenty of seating and location was extremely convenient to shopping and restaurants....More

Thank Lisa H
Reviewed 1 week ago

First…I have a strict code…I don’t post negative reviews for the “world” to see. If I have a negative experience or a problem…I have found that it is more conducive to reach out to hotel management. Second…I am hands down a Marriott gal…for the past...More

1  Thank 484kimberlyg
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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Free Parking
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 171 - US$ 273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 171 - US$ 273 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (81)
Room & Suite (44)
Dining (10)
Pool & Beach (1)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Wanda M
14 February 2018|
AnswerShow all 5 answers
Response from Mike S | Property representative |
Hello, you can book your rooms and then in the comments section request the adjoining rooms. There is no way to actually book adjoining rooms. Alternatively you can contact us directly at the hotel and we can ensure you... More
1
Vote
Paula C
30 March 2017|
AnswerShow all 2 answers
Response from Mike S | Property representative |
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other... More
1
Vote
Amanda H
2 January 2017|
AnswerShow all 2 answers
Response from SheratonIndy | Property representative |
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different... More
1
Vote
Room Tips
"Dirty Towels"
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"Club level rooms are very nice, also those one higher level have nicer views."
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"Call personally when you're on your way!"
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"Higher floors have nicer rooms"
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