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Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
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649 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Indianapolis City Centre Hotel
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Showing 630: English reviews
Reviewed 12 April 2015 via mobile

Our stay was unfortunate. I expect more out of a respectable chain. We arrived and were given a room that was not cleaned when we opened the door... Gross. By the second night no room keys worked. The front desk was pretty rude about it even though I kept it in a separate pocket all together because I know better....

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Helpful?
2Thank Woofcity
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Woofcity, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the negative encounters with our staff. This is not the Sheraton standard that we strive for! I will...

Reviewed 4 April 2015 via mobile

I booked this hotel through Priceline. I was asked if I wanted a smoking room. I said, why yes, yes I would like a smoking room. Easy, right? I was charged $100 for smoking in a non smoking room. The hotel was basically like I should have known better.... and Priceline said even though I booked a smoking room with...

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Helpful?
2Thank Amber D
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Amber D., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great...

Bloomfield, Indiana
Reviewed 1 April 2015

We were in town for the High School State Finals. This hotel is a great place to stay in a very nice location. The staff were very helpful and friendly. There was a problem with the people across the hall but it was taken care of immediately and they move our rooms to another floor and upgraded us. The hotel...

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Helpful?
Thank Cameron G
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Cameron, Thank you so much for your great review! I am thrilled that you had such a positive experience! I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am so glad you also enjoyed the service from our...

Reviewed 24 March 2015 via mobile

As with all things and businesses in life, there is always room for improvement in areas. For the most part, the hotel was great. Comfortable beds, clean rooms, friendly staff ect. During my stay there was a problem with the AC and entire wings of the hotel were sweltering hot. I completely understand that things happen, but I felt the...

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Helpful?
Thank Angela L
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Angela, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local...

Tinley Park, Illinois
Reviewed 24 March 2015

While the hotel is in a perfect location for downtown Indy we were disappointed with our overnight stay. When we checked in at approx 3:30 p.m. there was only one clerk at the desk. Felt bad for her as she had quite a line with checking out items from the gift shop and trying to meet the needs of us...

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Helpful?
Thank Ruth E
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Ruth, Thank you so much for taking the time out of your schedule to review your most recent stay with us., I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local...

Orange County, California
Reviewed 18 March 2015 via mobile

Fantastic location, but the property has several issues. During my stay I heard more than one story as to why we didn't have air conditioning on this 75 degree day, but never got a straight answer. The room was almost unbearable. They have redone parts of the hotel, but others are not quite up to snuff. The staff was friendly...

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Helpful?
Thank Melvmfa212
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Melvmfa, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local...

Indianapolis, Indiana
Reviewed 17 March 2015

My company recently held a two day event here and I was so disappointed by the staff and facilities. There was no one running the counter when we got there and four people were in line ahead of me to check in. Then we had our car valet parked and when we came down two hours later it was still...

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Helpful?
2Thank Melissa H
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Melissa, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for the negative encounters with our staff. This is not the Sheraton standard that we strive for. I will...

Des Moines, Iowa
Reviewed 14 March 2015

Great location right off Monument Circle. Easy access to Columbia Club, State Capitol, restaurants, etc. All walking distance. Not sure if I received an upgrade due to Starwood status or not, but surprised by very spacious suite. Comfortable bed. No complaints at all. Would stay here on a future visit.

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Helpful?
Thank 515travels
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear 515travels, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience! I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am so glad you also...

Pittsburgh, PA
Reviewed 14 March 2015 via mobile

Stayed here one night, and enjoyed it very much. The location is prime, right in the middle of downtown where you are walking distance from many things. You walking its very nice and clean, and has a Starbucks entrance in the lobby. The part I appreciated the most was having a room with comfortable beds, fridges in the rooms and...

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Helpful?
Thank babychild2
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear babychild2, Thank you for your great review. I am thrilled that you had such a positive experience! I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am so glad you also enjoyed our recently refreshed rooms that offer...

Reviewed 9 March 2015 via mobile

I arrived at 10pm and checked out at 7am. All I did was sleep and the bed was divine. The decor was very nice. I had a monument view which was probably lovely but due to late arrival and early departure I saw nothing. From the doorman to desk attendant the service and accommodations felt high end.

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Helpful?
Thank Edna2001
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Edna2001, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments with breathtaking views. I am thrilled that you also enjoyed...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 

Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 West Ohio Street, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: ₹ 7,796 - ₹ 22,582 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis City Centre Hotel staff and other travellers.
8 questions
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Carrollton, Virginia
Prescott, Arizona
3 months ago
San Francisco, California

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Questions? Get answers from Sheraton Indianapolis City Centre Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the elevator”
 of 5 bubbles jbauer88, 7 Feb 2017 | Read review
“Higher floors have a good view.”
 of 5 bubbles ferrasa, 15 Dec 2016 | Read review
“Book a club room, so worth it!”
 of 5 bubbles 560cherylm, 15 Dec 2016 | Read review
“ask for one facing the monument”
 of 5 bubbles kvelg, 19 Nov 2016 | Read review
“High Floor Corner Room”
 of 5 bubbles Dealmaker, 3 Nov 2016 | Read review
5 of 5