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Crowne Plaza Indianapolis Downtown (Union Station)

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Crowne Plaza Indianapolis Downtown (Union Station)
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749 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Indianapolis Downtown (Union Station)
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Showing 740: English reviews
South Bend, Indiana
Reviewed 29 June 2014

I recommend this property with reservation. It's a very unique hotel situated in a perfect location to be a premier party hotel. It certainly was that! Extremely noisy! The noise was not from the trains but from party people...all night. It finally quieted down at about 5:30 am. Because of my IHG status we were in the Executive Club part...

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Helpful?
Thank Ken L
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. As an IHG Platinum Rewards member, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you encountered during your stay. Trina Woolfington, General Manager

Radford, Virginia
Reviewed 20 June 2014

First, I wish I had stayed in a train car! I had no idea it was an option to stay in a train car when I booked the hotel so ask, if that's your thing. I just didn't know they existed so it was a complete surprise when I walked to my boring hotel room and saw an awesome train...

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Thank taraship
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for writing this wonderful review, we love hearing feedback about our service. Trina W. General Manager

Indiana
Reviewed 17 June 2014

This hotel is in a great location in Downtown Indy. The staff is always extremely helpful and the rooms are clean. We stayed in a train car both times we've visited. We were not disturbed by the trains going through. Really nice indoor pool. Would stay here again.

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1Thank Lyn M
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel.

West Sussex, United Kingdom
Reviewed 17 June 2014

Great location for everything downtown. Hotel courtesy bus will shuttle you around if too tired to walk or in a hailstorm thunderstorm as we were. Staff very welcoming, late check arranged without any fuss. Small convenience shop a good touch just at the side of reception. Bar are quite small, but very friendly, and a couple of TV's not too...

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Thank Richardofthesun
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager

Detroit, Michigan
Reviewed 17 June 2014

My wife and I took a weekend get away to Downtown Indy from Detroit last weekend and stayed at this Crowne Plaza. We were blown away by how neat and historic the building was. We stayed in one of the old train cars and were blown away by how unique it was and very, very clean. The club lounge didn't...

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1Thank Nick K
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

Crested Butte, Colorado
Reviewed 16 June 2014

Pros: This hotel was clean. The staff were helpful and polite. In general I found the room to be clean and tidy. The hotel was very close to my office which was convenient. The hotel is also very close to numerous dining options, shopping and walking around town. Cons: I was not informed that my room (train car #3, Room...

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Thank cbtraveler34
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered with the room you received. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W General Manager

Tipton, Iowa
Reviewed 11 June 2014

This hotel had a free shuttle which was great for getting around. It was walking distance to many attractions, staff was friendly and helpful. I really appreciated the valet parking with in and out privilages as well. The only negative was no hot tub. Great stay.

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Thank arcrock
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager

Monticello IN
Reviewed 4 June 2014

We were in town for an event during the day and another music event downtown at night. This was a nice surprise from Priceline.com. The hotel is renovated train station that actually is a current train station. We stayed in a room directly across the hall from the renovated train car hotel rooms. The whole feel of the place was...

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Thank sewing3
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time and giving us this 5 star review. It excites us that every part of your stay was great from check in to check out. Thank you for choosing the Crowne Plaza Indianapolis Downtown we look forward to your next stay with us. Trina W. General Manager

Reviewed 2 June 2014 via mobile

The location was perfect close to all the happenings. The train car room was very cute in decor. The missing links were as follows 1) staff weren't very eager to help nor greet 2) the bed sheets were hard like "starched" or something it was not a good rest, toilet paper very rough 3) customer service needs coaching ex. I...

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Helpful?
Thank HiTonya
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Though we would prefer you had a better experience at our hotel, we would like to thank you for...

KY
Reviewed 30 May 2014

Hotel was be renovated while I was there. Neat historic building. I would like to go back and stay in one of the rail road car rooms. I was in town to run in the 1/2 Marathon. I was able to walk to the start line, and was able to crawl back to hotel after the run. Well I didn't...

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Thank Rockamundo
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Trina W. General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Region: United States > Indiana > Indianapolis
Price Range: ₹ 10,931 - ₹ 23,956 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG and Hotels.com so you can book your Crowne Plaza Indianapolis Downtown (Union Station) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
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Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Different hotel”
 of 5 bubbles 684eg, 13 Mar 2017 | Read review
“Railroad cars were very unique and will probably try these in future for the experience.”
 of 5 bubbles monakraeszig, 12 Mar 2017 | Read review
“The rooms was well designed for pleasure and comfort.”
 of 5 bubbles 570jayj, 14 Feb 2017 | Read review
“Do not book unless you are a VERY sound sleeper”
 of 5 bubbles cpking2015, 14 Jan 2017 | Read review
“Ground level rooms are supposed to be the quietest, as the train tracks are elevated.”
 of 5 bubbles Babes3020, 16 Dec 2016 | Read review
5 of 5