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Looks recently renovated. Rooms were okay, furniture was nice but bathroom was haphazard. Tub wouldn't drain so you quickly had ankle deep water during the shower and a toilet that wouldn't stop flushing. Walls in rooms are very thin, and you hear the neighbours TV...More
1 Thank MNguy123
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 18 June 2015
Thank you for taking the time to review our hotel. We are sorry you had less than a pleasant stay with us. I want to give you my personal apologies for the issues you encountered during your stay. You can be confident that we will...More
This hotel has a great atmosphere and location. Right downtown you are within walking distance of a number of great to very good restaurants that can work for all ages of travelers. Also, nearby is a number nice architecture and historical spots. The hotel staff...More
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 15 June 2015
Thank you very much for your review of the Crowne Plaza Indianapolis Downtown Union Station. I am very pleased to hear that you enjoyed our atmosphere, location and staff. We hope to welcome you back the next time you are in Indianapolis. Thank you again.
Stayed here for three nights due to a conference being held in th hotel. Check in was fine, no problems. The room was small, but very clean. The bed and pillows were amazing and I slept like a baby. Cleaning staff were awesome, very friendly...More
1 Thank BlkRaven2u
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 8 June 2015
I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you encountered when trying to check out. You can be confident that we will follow-up on your concerns so that others are...More
Crown Plaza took a bold risk transforming the old train station into a hotel. I believe it will pay off. The architecture and interior design is really nice. The rooms are nice. Some challenges remain: 1. Valet parking is too expensive for the service received,...More
1 Thank Chuck M
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 2 June 2015
Thank you for taking the time to review our unique hotel. I was glad to read that overall you enjoyed your stay. I do want to apologize for the fire alarm and valet issues you encountered. We want all our guests to have the best...More
This is a unique location; the hotel is in the middle of the old Union Station. The hotel rooms are different -- ours had no outside light and a window looking directly out on a busy hotel walkway. I am all in favor of unique...More
1 Thank Bill L
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 1 June 2015
Thank you for sharing your thoughts regarding your recent stay. I was glad to read that you enjoyed our location but I want to apologize that the hotel layout did not meet your needs. We do have a unique hotel with its own character.