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Crowne Plaza Indianapolis Downtown (Union Station)

855 reviews
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Traveller (302)
Room & Suite (113)
Pool & Beach (6)
Overview
  • Excellent34%
  • Very good37%
  • Average16%
  • Poor8%
  • Terrible5%
Travellers talk about
“train car”(116 reviews)
“train noise”(45 reviews)
“real train”(24 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (855)Write a Review
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321 - 325 of 846 reviews
Reviewed 17 June 2015 via mobile

Looks recently renovated. Rooms were okay, furniture was nice but bathroom was haphazard. Tub wouldn't drain so you quickly had ankle deep water during the shower and a toilet that wouldn't stop flushing. Walls in rooms are very thin, and you hear the neighbours TV...More

1  Thank MNguy123
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 18 June 2015

Thank you for taking the time to review our hotel. We are sorry you had less than a pleasant stay with us. I want to give you my personal apologies for the issues you encountered during your stay. You can be confident that we will...More

Reviewed 11 June 2015

This hotel has a great atmosphere and location. Right downtown you are within walking distance of a number of great to very good restaurants that can work for all ages of travelers. Also, nearby is a number nice architecture and historical spots. The hotel staff...More

Thank SeanH689
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 15 June 2015

Thank you very much for your review of the Crowne Plaza Indianapolis Downtown Union Station. I am very pleased to hear that you enjoyed our atmosphere, location and staff. We hope to welcome you back the next time you are in Indianapolis. Thank you again.

Reviewed 5 June 2015

Stayed here for three nights due to a conference being held in th hotel. Check in was fine, no problems. The room was small, but very clean. The bed and pillows were amazing and I slept like a baby. Cleaning staff were awesome, very friendly...More

1  Thank BlkRaven2u
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 8 June 2015

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you encountered when trying to check out. You can be confident that we will follow-up on your concerns so that others are...More

Reviewed 1 June 2015

Crown Plaza took a bold risk transforming the old train station into a hotel. I believe it will pay off. The architecture and interior design is really nice. The rooms are nice. Some challenges remain: 1. Valet parking is too expensive for the service received,...More

1  Thank Chuck M
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 2 June 2015

Thank you for taking the time to review our unique hotel. I was glad to read that overall you enjoyed your stay. I do want to apologize for the fire alarm and valet issues you encountered. We want all our guests to have the best...More

Reviewed 30 May 2015

This is a unique location; the hotel is in the middle of the old Union Station. The hotel rooms are different -- ours had no outside light and a window looking directly out on a busy hotel walkway. I am all in favor of unique...More

1  Thank Bill L
Response from Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station)Responded 1 June 2015

Thank you for sharing your thoughts regarding your recent stay. I was glad to read that you enjoyed our location but I want to apologize that the hotel layout did not meet your needs. We do have a unique hotel with its own character. Again,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 166 - US$ 324 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 166 - US$ 324 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (302)
Room & Suite (113)
Pool & Beach (6)
Dining (5)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Cate W
6 December 2017|
AnswerShow all 5 answers
Response from flyboyaircan | Reviewed this property |
Not really sure on that but would recommend hotel room over train room. My friend booked it online on travel wesite
0
Votes
N5852URsarahn
31 October 2017|
Answer
Response from ChewInRI | Reviewed this property |
There are soooo many places within a 3 block walk of the hotel it is hard to pick just one. But if you want a special meal a sure bet is St Elmo's. It's an Indy institution!
0
Votes
Sarah B
5 October 2017|
AnswerShow all 3 answers
Response from itzzdeb | Reviewed this property |
Stayed in one of the awesome train cars...not sure about couches...but sooo worth staying there...awesome place!
0
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Room Tips
""Active" tracks are on the South side of the building - I'd guess the North ground floor rooms..."
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"Train car room."
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"Stay in a train car!"
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"Don't stay in 260. Run away, run fast, run far."
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