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Crowne Plaza Indianapolis Downtown (Union Station)

CrownePlaza.comUS$ 179*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Crowne Plaza Indianapolis Downtown (Union Station)
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777 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Indianapolis Downtown (Union Station)
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Showing 768: English reviews
Tulsa, Oklahoma
Reviewed 21 November 2014

When we registered, the front desk advised that this was an active train station. I didn't see an active station but the railroads immediately adjacent were certainly very active. For the most part, the passage of freight trains and Amtrak were a muffled "clickity clack" and soon became a soothing and friendly sound. Our room was on the back outside...

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Helpful?
1Thank RadioStar42
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Trina W. General Manager

Cardiff, United Kingdom
Reviewed 21 November 2014

Staff friendly and polite, stayed for a week with work. Colleagues and I were all located in various areas of the hotel. However we all were glad to leave. Unfortunately the first room I was in was a connecting one and I could hear EVERYTHING from the other room, which would have been fine but I was not staying with...

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Helpful?
1Thank Elle B
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to review our hotel. Your review is vital for improving the service and quality we offer to our valued guest. We apologize for the noise issue you experienced. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comments. Trina W General...

Miami Beach, Florida, United States
Reviewed 20 November 2014

My dad and I go to Indy once a year for a Colts game and most of the time, when rooms are available, we stay here. I absolutely love this hotel! The staff is super nice and helpful. The hotel bar/restaurant is a cool place to hang out and have a drink and the bartenders are very friendly. The rooms...

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Helpful?
1Thank Patrick H
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful comments and for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We really appreciate that you shared your experience and look forward to seeing you again soon. Trina W. General Manager

Nashville, Tennessee
Reviewed 19 November 2014

I was disappointed in the beds, they were very hard to the point I had to go to the chiro the next day. (I'm a young healthy person, btw) but what was most shocking was the fact that at 6AM the room started rumbling and shaking and I thought an earthquake was happening, and my wife and I jumped out...

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Helpful?
1Thank Joshville
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you encountered during your stay. Trina W. General Manager

Clarksville, Maryland
Reviewed 17 November 2014

Very interesting the whole "have a train station inside the hotel", was neat seeing the old rail cars right outside my room and I believe you can even stay inside one. The location is awesome, you can go right out the front door walking and be at dozens of nice restaurants in under 15 minute walk. The gym was nice...

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Helpful?
Thank curvyskiergrl21029
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the wonderful review. Glad to read that your experience was so positive. We look forward to welcoming you back again soon. Trina W. General Manager

Dyer, IN
Reviewed 15 November 2014 via mobile

Have stayed there many times for business. Hotel could stand to be updated such as the bathrooms but the staff is excellent. The executive suite is very nice with free snacks. It gets a little loud with the airplane traffic though. Nice rooms though.

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Helpful?
Thank Twinsmom99
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate that you shared your experience and enjoyed our hotel. In your review you mention airport noise...we just wanted to clarify to see if this review was meant for the Crowne Plaza Indianapolis Airport since they are located near the airport? We do hope to be your place to...

Plymouth, Michigan
Reviewed 3 November 2014

This is a really cool place if you have kids that like trains. You can actually stay in a refurbished train car! Not a berth, but an entire car that has beds and a living area, too cool! It is a great location with plenty of skywalks to other local attractions like Lucas Oil Stadium. Staff was very good. We...

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Helpful?
Thank Randy N
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Trina W. General Manager

Mid-west
Reviewed 3 November 2014

I Pricelined my trip at $90 per night, so I was very pleased to learn that I had landed a traincar room at the Crowne Plaza. The room was very nice. The bed was comfortable. My side of the hotel was very quiet. (There is an active train line on the south side of the building.) The Convention Center is...

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Helpful?
Thank mckks
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5-star review & choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay. I am happy to hear that you enjoyed our uniqueness. We hope to see you again soon. Trina W. General Manager

Fort Wayne
Reviewed 3 November 2014

My wife and I stayed at the Crowne Plaza for a family wedding and we could not have been happier. All of the staff we encountered were awesome, going above and beyond our expectations!!! The facility is very well maintained and the rooms were very comfortable, up to date. We stayed in a regular room on the second floor and...

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Helpful?
Thank msteig64
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5-star review & choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay. I am happy to hear that you received great service from Brenner and the rest of our staff and enjoyed our uniqueness. We hope to see you again soon. Trina W. General Manager

Angola, Indiana
Reviewed 1 November 2014

What a nice surprise. Stayed here on a Saturday night prior to a Colts game. The hotel staff was excellent. Check in was seamless and valet service took car of our car. Had a pre dinner drink at the bar. A fun place to be with such a personable bartender. She recommened an outstanding wine and took great care of...

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Helpful?
Thank PattyFortWayne
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. We look forward to your next stay with us. Trina W. General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225-1049
Region: United States > Indiana > Indianapolis
Price Range: ₹ 10,851 - ₹ 25,512 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
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Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the live train rail side!”
JoePafanforever, 23 May 2017 | Read review
“I didn't stay in the boxcars, but the people who did loved it. Treat yourself!”
Fannie959, 27 Apr 2017 | Read review
“Ask for a north side room”
OrionOctober, 20 Apr 2017 | Read review
“Some train noise so not for light sleepers - did not bother us but might someone might find the trains annoying.”
ColonelTim, 17 Apr 2017 | Read review
“This visit we stayed in a room facing the railroad tracks and were entertained and soothed by the constant sounds of trains passing by.”
Diane Lynn, 3 Apr 2017 | Read review
5 of 5
CrownePlaza.com
US$ 179* /night
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HotelQuicklyUS$ 234
Booking.comUS$ 179
Hotwire.comUS$ 180
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Prices are for 1 room, 2 adults
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