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Crowne Plaza Indianapolis Downtown (Union Station)

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Crowne Plaza Indianapolis Downtown (Union Station)
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749 Reviews from our TripAdvisor Community

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Showing 740: English reviews
Start your review of Crowne Plaza Indianapolis Downtown (Union Station)
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Reviewed 3 days ago NEWvia mobile

Beautiful hotel with excellent customer service. Train cars were beautiful and clean. Our kids aged 4 & 2 absolutely loved them! We swam at the pool and it was warm and not crowded. Their were towels waiting on each chair for us at the pool. Very unique decor, and historic location. Everything was modern and clean, very quiet and quick...

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Helpful?
Thank Leighann S
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. I was glad to read how much you enjoyed the uniqueness and service levels at the hotel. We are a very different hotel and provide a memorable experience. We hope to see you soon on a return visit. Sincerely, Mark Parnella General Manager Historic Crowne Plaza Union Station

Jacksonville, Alabama
Reviewed 1 week ago via mobile

Convenient to Lucas Oil Stadium and Bankers Life Fieldhouse, this hotel is a great place to stay for walking to locations in downtown Indy. Also convenient to many downtown restaurants. You can book a regular hotel room or a room in an old train. Nice, clean, but my room vibrated when trains ran through. Nothing plush, but comfortable. The hotel...

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Helpful?
Thank TheBigD2014
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. I was glad to read that you enjoyed both the location and cleanliness of the hotel. I want to give you my personal apology however for the train noise that impacted your stay. We hope that you will return again on a future visit to the Indianapolis area. Sincerely, Mark...

Los Angeles, California
Reviewed 1 week ago

Ok, so this hotel looks great. Modern updated old builliding. Nice entryway, nice lobby, incredible lobby spaces with a real modified train converted into additional quirky guestrooms. Nice looking rooms, clean and contemporary. Nice staff, really nice, really helpful! The downsides: biggest MAJOR problem is that a real train runs through it or under it, several times in the middle...

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Helpful?
Thank E G
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. I was glad to read that the service was good and the rooms were clean and contemporary but I want to give you my personal apologies for the train and hallway noise. We wan tour guest to have the best stay possible where everything exceeds their expectations. I am sorry...

Louisville
Reviewed 1 week ago via mobile

Overnight stay to attend concert at Bankers Life. Quick walk to any place you'd like to go in the entertainment section of downtown. Rooms are OK, bathrooms a bit small. Food available from hotel was eh. Parking is not cheap- $24 for off-site metro parking, $38 for hotel valet service. I have not stayed in other Indianapolis hotels, but based...

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Helpful?
Thank William P
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. I was glad to read that you thought our hotel was centrally located but I wanted to apologize for the bathroom size and parking charges that impacted your stay. We actually have one of lowest Valet fees within downtown Indianapolis hotels. We hope you will give us another try should...

Nashville, Indiana
Reviewed 1 week ago

My husband and two of our great friends went to Indy to participate in the Shamrock 5k and were planning on staying in Indy for the night and go to the Flower and Patio show the next day. We let the guys priceline a room for us and we ended up at the Crown Plaza. We loved it! We got...

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Helpful?
Thank harleyfun4t
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We were pleased to read your very positive comments. We hope to have the opportunity to serve you again in the future. Sincerely, Mark Parnella General Manager

Indianapolis, Indiana
Reviewed 1 week ago

Excellent hotel and service. Conner at front desk was kind and helpful. Brought mother and elderly aunt and staff was so helpful. Breakfast was excellent and staff great. Rooms clean and very nice. Hotel overheard we were needing transportation to a function in the city and staff arranged transportation for me and my elderly mother and aunt without asking. Cannot...

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Helpful?
1Thank monakraeszig
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. I agree that Conner does a great job in taking care of our guests. We pride ourselves on giving outstanding service and was glad to see that you received just that. We hope to see you again in the near future. Sincerely, Mark Parnella General Manager Crowne Plaza Union Station

Reviewed 1 week ago via mobile

Friendly staff, clean rooms, great environment. ( Loved the trains actually in the hotel).Breakfast was way over priced though, would rather have eaten elsewhere. Pool was nice but kind of small for so many people.

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Thank Brandy S
Dexter, Michigan
Reviewed 4 weeks ago via mobile

First off, downtown Indy is outstanding. The crown plaza is situated close to more fun and eats than you can do in a weekend. Stars for Location. The hotel staff was very nice. I had 4 rooms The regular rooms were very nice. The room by the pool was nice. The suite was nice... but noisy. Avoid the suite #114....

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Thank colink711
Columbus, Indiana
Reviewed 14 February 2017

The front desk staff treated us with great attention to detail and they were very friendly and very helpful. The classic design of the lobby offed an felling of the historic trains station of the past. This was a fun change of pace compared to other hotels.

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Thank Jay J
Leo, Indiana
Reviewed 14 February 2017

My wife and myself stayed the Saturday before Valentines Day in one of the train car rooms. The room, bedding, bathroom were all excellent with no problems. Keep in mind the rooms are narrow so there is not much room between the foot of the bed and wall that is the only drawback but it is not a deal breaker...

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Helpful?
Thank BJ1800
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to complete a review on our hotel. I was glad to read you enjoyed your stay in one of our unique train car rooms but I also wanted to give you my personal apologies for the issues you encountered in breakfast. You can be confident that we will follow-up on your concern so that...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Region: United States > Indiana > Indianapolis
Price Range: ₹ 10,999 - ₹ 24,093 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
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Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Different hotel”
 of 5 bubbles 684eg, 13 Mar 2017 | Read review
“Railroad cars were very unique and will probably try these in future for the experience.”
 of 5 bubbles monakraeszig, 12 Mar 2017 | Read review
“The rooms was well designed for pleasure and comfort.”
 of 5 bubbles 570jayj, 14 Feb 2017 | Read review
“Do not book unless you are a VERY sound sleeper”
 of 5 bubbles cpking2015, 14 Jan 2017 | Read review
“Ground level rooms are supposed to be the quietest, as the train tracks are elevated.”
 of 5 bubbles Babes3020, 16 Dec 2016 | Read review
5 of 5