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Crowne Plaza Indianapolis Downtown (Union Station)

CrownePlaza.comUS$ 179*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Crowne Plaza Indianapolis Downtown (Union Station)
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777 Reviews from our TripAdvisor Community

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Showing 768: English reviews
Start your review of Crowne Plaza Indianapolis Downtown (Union Station)
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Reviewed 2 days ago NEWvia mobile

The hotel is nice. Ask to stay in one of the real train cars! Also, ask to stay in a quiet part of the hotel as some parts are very noisy because real trains still come by the hotel. The hotel's restaurant is good. There is an indoor pool. The meeting rooms are adequate.

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Helpful?
Thank Ustravelrt66
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your 5 star review of our hotel. We are glad you enjoyed your stay and hope to see you back again soon. Sincerely, Mark Parnella General Manager Historic Crowne Plaza Union Station

HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

I cannot say enough about this awesome hotel It was actually built from steel of Union Station The steel beamed lobby and open hallways are whitewashed and just adds to the authenticity They warn you in advance that the comings and goings of some of the trains and believe me our room did rattle a few times which only added...

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Helpful?
Thank Patricia T
About Hotel's Favourite Review
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your very nice review of our hotel. We are a destination all in ourselves - especially if you are a history buff. Our team strives to give memorable service and I am glad to see that is what you received. We hope to see you on a return visit soon. Sincerely, Mark Parnella General Manager Historic Crowne...

Rome, Italy
Reviewed 5 days ago NEW

The Grand Hall at Union Station was a perfect place for our conference. High barrelled ceilings, stained glass windows, ambience, etc. The service and food provided by the Crowne Plaza was wonderful. We had 160 people and positive comments were echoed by many.

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Helpful?
Thank JoePafanforever
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your very nice review. Union Station is a wonderful facility and we have an outstanding team. We hope to be able to serve you again soon. Sincerely, Mark Parnella General Manager

East Meadow, New York
Reviewed 1 week ago

This hotel "in a Union Station' was wonderfully done. Two real trains with rooms inside the trains are available should you want to experience that or their regular rooms are fine too. The entire waiting room from Union Station, with its vaulted ceiling and stained glass window, will take your breath away. Put this all together and it would be...

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Helpful?
Thank GraceZC
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your very nice review of the hotel. We are a destination all in itself and our team's mission is to give memorable service. We look forward to serving you again soon. Sincerely, Mark Parnella General Manager Historic Crowne Plaza Union Station

Westminster, MD
Reviewed 2 weeks ago via mobile

Recently Stayed here for a business conference. The meeting rooms were in the building across the street, but it was all connected to hotel. My room wasn't ready when I arrived at 2:30 PM, so had to check my luggage until 3:45 PM. The real passenger train cars inside were the best part of my stay and I would like...

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Helpful?
Thank gb856
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. The Train Car rooms are definitely a very unique item in our hotel. We hope to see you again on a return trip to Indianapolis. Sincerely, Mark Parnella General Manager Historic Crowne Plaza Union Station

Warrington, United Kingdom
Reviewed 2 weeks ago via mobile

One of the oddest hotels I've ever stayed in. The two stars are for the staff who are pretty good and the location is brilliant for the conference centre as well as downtown Indy bars and restaurants. Would I ever stay there again? No. after a week in the hotel I found the lack of an outside view (all rooms...

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Helpful?
2Thank Chris T
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. I was glad to read that you enjoyed our staff and location. I do want to give you my personal apologies for the other issues you encountered. We hope you will give us another chance should your travels bring you back to the Indianapolis area. Sincerely, Mark Parnella General Manager...

Atlanta, Georgia
Reviewed 2 weeks ago via mobile

Stayed here for a conference. Would never stay again. Pros: really neat concept - it's built in an old train station, and some of the rooms are in actual old train cars. Cons: -upon checking in, you are forced to sign a waiver saying that passing trains will cause loud noise an shake the building. This happened about every 6...

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Helpful?
Thank batl2403
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for reviewing our hotel. I want to give you my personal apologies for the poor experience you had. I do want to let you know that the roof to the hotel is currently being replaced over the entire hotel and Union Station. This should take care of the leak issues currently in the hotel. We hope you will...

Flatwoods, United States
Reviewed 2 weeks ago via mobile

Stayed here on a business trip. Its a pleasant place to stay. It's unique in that you could stay in a room located in a train car. Nice, clean rooms within walking distance of downtown attractions. Downtown Indianapolis is a nice place.

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Helpful?
Thank Jeremy L
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your nice review of the hotel. The uniqueness and location of the hotel are definitely a couple reasons many of our guests stay with us. We hope to have you return soon. Sincerely, Mark Parnella General Manager Historic Crowne Plaza Union Station

Reviewed 3 weeks ago via mobile

We stayed here for one night so that my friend could be at the train station for an early trip in the morning. We stayed in one of the rail car rooms, and absolutely loved the experience. The rooms were fairly spacious for a railway car, and wonderfully decorated. They also pipe in train whistle sounds. If you stay here,...

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Helpful?
Thank Elizabeth M
Mark P, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your nice review of the hotel. I am glad you had a wonderful experience in one of our unique Train Cars and found the staff very friendly. I do want to give you my apologies regarding the roof leaks. The roof is currently in the process of being replaced and should be completed by the end of...

Indiana
Reviewed 3 weeks ago

Visited a friend on a convention so during her off time I could show her the city. The employees at this hotel are WONDERFUL AWESOME PEOPLE! The Valet Parkers are spectacular, Dionna the bartender, friendly and warm! Then there is Jack, the swing shift bell captain who shuttled us around wherever we wanted to go as kindly and politely as...

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Helpful?
Thank Phantomblonde

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225-1049
Region: United States > Indiana > Indianapolis
Price Range: ₹ 10,792 - ₹ 25,462 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
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Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the live train rail side!”
JoePafanforever, 23 May 2017 | Read review
“I didn't stay in the boxcars, but the people who did loved it. Treat yourself!”
Fannie959, 27 Apr 2017 | Read review
“Ask for a north side room”
OrionOctober, 20 Apr 2017 | Read review
“Some train noise so not for light sleepers - did not bother us but might someone might find the trains annoying.”
ColonelTim, 17 Apr 2017 | Read review
“This visit we stayed in a room facing the railroad tracks and were entertained and soothed by the constant sounds of trains passing by.”
Diane Lynn, 3 Apr 2017 | Read review
5 of 5
CrownePlaza.com
US$ 179* /night
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HotelQuicklyUS$ 234
Expedia.comUS$ 179
Hotwire.comUS$ 180
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Prices are for 1 room, 2 adults
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