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Waterfront Hotel and Conference Center

Booking.comUS$ 89*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Waterfront Hotel and Conference Center
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156 Reviews from our TripAdvisor Community

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Showing 155: English reviews
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Reviewed 5 days ago NEWvia mobile

There was a used sanitary napkin in the tissue box of our bathroom, blood and various other stains on the sheet( maybe white is not a good idea if you are not going to car for the linens), pizza was left in the microwave upon arrival and never taken out. Day 2 no clean towels given or used ones removed...

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Helpful?
Thank Humpre
dperino, Manager at Waterfront Hotel and Conference Center, responded to this review

Dear Humpre, I'm embarrassed that your stay at our beautiful lakeside property was so dismal in your eyes. Wanted to let you know that we have a linen service for all our white linens, so I will most definitely bring that to their attention and to retrain housekeeping staff to double check everything. I really wish you would have said...

Dayton, Ohio
Reviewed 2 weeks ago via mobile

Nothing special. Before arrival received email from choice hotels, hotel no longer a member. Arrived to only 1 person on staff in entire hotel. Our room had chip crumbs everywhere found knife in chair. Swimming pool, group was drinking with glass bottles in the pool. Not safe for kids. Again 1 person on staff couldn't control the situation. Did choice...

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Helpful?
Thank David P
dperino, Manager at Waterfront Hotel and Conference Center, responded to this review

Thank you so much for your review, we really appreciate your feedback. Thank you for letting us know about the issues in your room, that is not acceptable or the norm. Having glass in or near the pool is totally acceptable and this will be addressed immediately. We would love to compensate you for your inconvenience. Please call or e-mail...

Reviewed 3 weeks ago

Enjoyed the tranquil setting, and attentive staff. Breakfast was fresh, and plenty of options. Our room was clean and had a comfortable bed . When in area will stay again Easy interstate access-large parking lot The waterfront bar was nice to unwind, loved the bartender!! connie

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Helpful?
Thank Michael M
dperino, Manager at Waterfront Hotel and Conference Center, responded to this review

Thank you Michael for your candid review of our beautiful lakeside property. We love to see you as our guest and hope to see you again soon.

Rockford
Reviewed 21 March 2017

In the past I stayed at this property and the experience was okay. However in 2016 I had reserved a room in April and come December we arrived. They said that we were going to get two beds but when I arrived there what we got was one regular bed and one cot. The cot was a little squeaky and...

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Helpful?
Thank alfie2u
Plainfield, Indiana
Reviewed 2 January 2017

I had a feeling this place was going to be a sh#thole, but friends told us that it was updated. NOT TRUE!!! Our room was old and smelled funky. It was pretty clean , but we went to visit our friends room, which was down by the pool, they wanted to move the couch so we could all sit together,...

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Helpful?
1Thank JoyB1973
Columbus. Ohio
Reviewed 15 November 2016

We stayed here 4 years ago and the place was a dive. This time, we had to work a meeting in the conference room, but stayed at a nearby Hampton Inn. The place hasn't changed, so I'm really glad we opted for the Hampton. In 2012, I reported that the sound system was an old freestanding speaker system; when turned...

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Helpful?
2Thank peebs777
Grand Rapids, Michigan
Reviewed 9 November 2016

There was a demon in my room at around 3:00. I woke up terrified. Also when i woke up i had scratches all over my body. I may still be possessed about 4 days in the future. I cannot sleep at night. Also the only cereal options were rice crispies and frosted flakes.

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Helpful?
3Thank grgrad
dperino, Manager at Waterfront Hotel and Conference Center, responded to this review

Thank you for taking the time to review our property. I am wondering if a recently deceased employee was the culprit Demon. She had very long finger nails and she was a bit of a prankster. Rest assured she is still is still on property so she did not follow you home. I will suggest to the Banquet Manager to...

Reviewed 5 November 2016 via mobile

The worst hotel I have ever stayed at. Ever. Stayed here one night for a soccer tournament and promptly checked out the next morning. There was mold and cracks in the shower. My daughter's sheets had a stain. The heat kicked on full blast in the middle of the night so it was about 85 degrees when we woke up....

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Helpful?
Thank Anne A
Reviewed 5 November 2016 via mobile

Our room was not cleaned when we arrived, there were used towels and an open bar of soap. One of our beds was also broken and slanted noticeably. We went back to ask for a new room and they had none. So I asked if it could be cleaned and they said the best they could do was give us...

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Helpful?
Thank Lori M
Reviewed 27 October 2016

The hotel and room was nice. All was well until I woke up the next with bug bites everywhere. Of course they said they didn't find any. Claim it might have been spider bites. I went to the doctor who said they were consistent with bed bug bites, i had to get a shot and two RX's. They refunded half...

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Helpful?
Thank Brandy G

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Waterfront Hotel and Conference Center

Address: 2930 Waterfront Pkwy W Dr, Indianapolis, IN 46214 (Formerly Clarion Hotel & Conference Center)
Region: United States > Indiana > Indianapolis
Price Range: ₹ 5,026 - ₹ 12,566 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Waterfront Hotel and Conference Center 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Clarion Hotel And Conference Center
Clarion Hotel Indianapolis
Clarion Indianapolis
Indianapolis Clarion
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Questions & Answers

Here's what travellers have asked, with answers from Waterfront Hotel and Conference Center staff and other travellers.
2 questions
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Franklin, Ohio
Franklin, Ohio

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Questions? Get answers from Waterfront Hotel and Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lake view is our choice”
michaelmL7212MR, 4 Apr 2017 | Read review
“Don't book this hotel and avoid the problems. We had 12 rooms in our party, all were terrible.”
  • Stained room chair-health issue
  • Mold in bathroom that could not be cleaned-health risk
  • Tub mold -health risk
  • Loose outlet and light switch covers-safety concern
  • Loose AC unit with exposed wall-safety concern
  • Missing trim and trash on floor after 2nd cleaning
  • Stuff on the wall...
  • Room where food was prepared and laundry was done. All together
jonfromNE, 29 Jun 2016 | Read review
“look further...”
amysQ186VH, 1 Jun 2016 | Read review
“Read my review”
corndogy, 22 May 2016 | Read review
“rooms not around indoor pool are quieter”
291deborahl, 17 May 2016 | Read review
5 of 5
Booking.com
US$ 89* /night
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Expedia.comUS$ 115
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Prices are for 1 room, 2 adults
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