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Extended Stay America - Indianapolis - Northwest - I-465

Traveller (24)
Room & Suite (36)
Dining (1)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Free High Speed Internet (WiFi)
Self-Serve Laundry
Pool
Dry Cleaning
Tennis Court
Fitness Centre with Gym / Workout Room
Non-Smoking Hotel
Outdoor pool
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Room features
Kitchenette
Suites
Non-Smoking Rooms
Microwave
Air Conditioning
Family Rooms
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160Reviews
55Photos
2Q+A
28Room tips
Traveller rating
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Myself and three of my friends stayed her for the big 10 championship. When we first walked in the hotel had a smell of pot. When we got to the room the tv was on a dresser and couldn’t be turned to the beds. We had to move the dresser just to watch it. My friend found a sock in
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Response from 00esa, Manager at Extended Stay America - Indianapolis - Northwest - I-465
Responded 1 week ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. This is certainly not the impression we want to leave on our guests, and we will take the necessary actions to ensure these issues are properly addressed. Hotel Management
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I stayed at the hotel on October 24, 2018. I was there one night on business. They slipped my bill under the door. I misplaced it but needed it for my expense report. When I called the hotel and asked for a copy they refused to provide me with a copy of it. They told me if I
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Response from 00esa, Manager at Extended Stay America - Indianapolis - Northwest - I-465
Responded 4 weeks ago
Thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates. Your feedback will be used as a training tool to improve our service going ahead. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
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We were there for a short time. Checked in late and checked out early. Very adequate room. Nice sized kitchen, which we did not need. Clean. Comfortable chair(maybe recliner) in room. All normal amenities. Would stay again. Got a great deal through Hotels.com
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Response from 00esa, Manager at Extended Stay America - Indianapolis - Northwest - I-465
Responded 9 Oct 2018
It was a pleasure accommodating you at Extended Stay America. We are glad to know you liked your well-kept suite and had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
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My stay consisted of several mishaps with the room accommodations, however, Adam the GM was able to quickly make them up and make things right. I couldn't be happier with the exceptional service I have received. Thank you to you and your staff!
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Response from 00esa, Manager at Extended Stay America - Indianapolis - Northwest - I-465
Responded 5 Oct 2018
Jon, thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that our associates made your stay a memorable one. Your kind compliments will be shared with the entire team. Thanks again, and we look forward to your return visit. Sincerely, Hotel Management
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Please consider twice before staying in this extended stay . The first room they gave us the sink wouldn’t drain and the floor had dried blood everywhere by the beds linoleum floor . We requested another room it was ok so it seemed at first . The room says equipped with dishes n
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Response from 00esa, Manager at Extended Stay America - Indianapolis - Northwest - I-465
Responded 7 Sep 2018
Lorcin, we are sorry for the cleanliness issues you encountered in your rooms. This is not the type of service our hotel is known for, and we extend our apologies. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, please know to ensure the cleanliness of the kitchenware, they are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
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Kitchen area in the room.
Dirty sheets!
Dirty washcloths
Hole in couch
Stained Bedding
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1234568
Still no contact from this organization. What will it take? Filing a police report?
I was told that the GM would call by the desk clerk that checked me out Sunday morning AND I've been promised a call for the past 2-days now from your Facebook page. Today is day 3 with no contact - not only do I feel violated that someone stole from me but it doesn't appear to be important enough for management to make it a point to contact me to apologize or rectify the situation. I wonder would I have ever received a response if I had not posted here on TripAdvisor. Who knows?!?
"Go to a different hotel"
"I know they allow pets."
"Breakfast is a joke. Don’t expect much of anything."
"Suites are rooms with 2 queen beds"
"The exit doors are very loud when they slam shut, so try and get a room far away from the exits!!"
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PRICE RANGE
US$ 76 - US$ 148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay deluxe indianapolis - northwest - i-465 hotel indianapolisextended stay america indianapolisextended stay indianapolisindianapolis extended stay
FORMERLY KNOWN AS
Extended Stay Deluxe
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
139
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