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JW Marriott Indianapolis

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JW Marriott Indianapolis
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2,093 Reviews from our TripAdvisor Community

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Showing 2,057: English reviews
Detroit
Reviewed 28 July 2015

The Marriott complex with differing price points (JW, Marriott, Springhill and Fairfield) all connected to the convention center is ideal for large conferences (4000+) like the one I attended. The location is perfect, within walking distance to Center Circle Mall, theaters, museums, and tons of restaurant. And it practically sits on White River Park and its riverside walking trails. Pick...

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Helpful?
Thank JollyTravelerDetroit
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We try to provide our guests with an excellent experience and I'm happy to see you enjoyed your visit overall. I did want to apologize for not meeting all of your expectations. Please be assured I will share your comments with my team and we will take corrective action. Again, it was great having you with us and we hope...

Chesapeake, Virginia
Reviewed 27 July 2015

My wife and I waited with anticipation for our 8 day trip & stay in Indianapolis for The Quadrennial Conference.This hotel is so gorgeous and picturesque,the service and front desk staff,bellman services and concierge desk is second to none ! The J W Marriott is the very best hotel that we have ever had the pleasure to stay in (...

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Helpful?
Thank Dapperdon S
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Wow, thank you for your great comments and it was a pleasure to have you and your wife with us for the Quadrennial Conference. I also appreciate your kind comments about the team. I am fortunate to work with these professionals and I will share your feedback with them. Again, we enjoyed your visit and hope you will return whenever...

Paris
Reviewed 27 July 2015 via mobile

Several hotels are within a small radius of the Indianapolis Convention Center. The JW, as locals call it is the most prominent and unique in terms of size, appearance, location and style.  Arriving was simple and easy. The valet service was efficient, however, the website publishes the daily rate of the service at $42, and the valet told me the...

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Helpful?
Thank JaySpiegel
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to provide an excellent experience and I'm happy to see you enjoyed your visit overall. I appreciate your comments about the parking and $42 is our overnight valet price and $47 is for over-sized vehicles. I was sorry to read about the key cards for the elevators being inconsistent. It was altered for a previous convention and...

Boston
Reviewed 26 July 2015

Lobby was filled with people everyday. Some waiting to check in had no class and were laying on the floor. Staff should have asked the to get up. Friendly staff. I was very happy with my room. The room service steak i ordered was very expensive and seemed to be a old piece of meat and not in a good...

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Helpful?
Thank trotpace
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I am sorry we did not meet all of your expectations. Be assured I will share your comments with my team and we will take corrective action. I appreciate your comments about the parking and wanted you to know that we are comparable to many of the full-service hotels in the downtown area. Again,...

Reviewed 26 July 2015 via mobile

After an 8 hr. trip,we arrived at the JW Marriott in Indianapolis. It's 6:30 p.m. We're told that our room is not ready. Their computers went down earlier that morning. The reception desk rep. apologized and offered us (as a perk), access to the executive lounge while we waited. Only issue here is that our room already came with executive...

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1Thank 495marybethc
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

I'm sorry we have fallen short of our goal to provide you with a memorable experience. Please be assured that your experience is not typical of our property and I will share your feedback with my team. I apologize for the confusion regarding the alcoholic drinks in the executive lounge. It is against Indiana State law for us to give...

Naperville, IL
Reviewed 25 July 2015

This is the quintessential JW by Marriott. 2 restaurants downstairs - sports bar and nice Italian restaurant. My husband travels here on business once a month or so, and I often join him. The best part of this hotel is the location. It's within walking distance of the best of downtown Indy - Lucas Oil Stadium, The Fieldhouse where the...

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Helpful?
Thank Yahoosuz
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I appreciate your excellent feedback and will share this information with my team. We enjoy your visits and we'll be looking forward to welcoming you back in the future.

Kirkland, Washington
Reviewed 23 July 2015

We had several people arriving for a trade show and the rooms were not only not ready, our team wasn't able to get into their rooms until well past 9 PM. Because I arrived a day early, we had to use my room to stage our other employees without any more than a, "Oh, we're sorry..." and yet when the...

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Helpful?
2Thank TommyJames
Phil R, Manager at JW Marriott Indianapolis, responded to this review

Good Afternoon Sir, We would be happy to speak with you personally regarding your stay and unpleasant experience. We pride ourselves on excellent customer service and Hoosier hospitality, and we completely missed the mark during your stay. If you would kindly provide me your contact information via email to Phil.Ray@marriott.com, I would be happy to address your concerns. Regards, Phil...

Estero, Florida
Reviewed 19 July 2015

We had a fabulous experience from the minute we were met by the valet. The woman who checked us in actually walked us to the elevator when we went to our room. Of course, the place was spotless and we had plenty of plugs for our electronic devices. We had the most stunning view of the city and only wished...

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Helpful?
Thank Brenda B
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We try to provide our guests with an excellent experience and I'm happy to see we were able to achieve this for you. I understand your comment about the parking and wanted you to know that we are competitive with many of the full-service properties in the downtown area. We also can recommend White River State Park Garage or the...

Indiana
Reviewed 18 July 2015

My wife and I stayed here for two nights for a brief getaway. The hotel has a modern style and great service. The fitness room was one of the best I have ever used at a hotel. It is expensive and there seems to be a charge for everything, but you know that going in. They cater to conventions so...

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Helpful?
Thank ltdan_o
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post. I appreciate your feedback and will share this information with my team. It was our pleasure to have you with us and I hope you will check our website for any specials that may be running. We hope to welcome you back in the future.

Reviewed 17 July 2015 via mobile

Beautifully furnished room on the 21st floor. The view was amazing. I took my granddaughters and we were upgraded since I'm a member of the Marriott Club. It was an amazing experience for all of us. The really great part is you can walk everywhere downtown through tunnels and walkways without going outside....including the parking garage. The JW fits perfectly...

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Helpful?
Thank Lyndagable
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to provide a memorable experience for our guests and I am delighted to see we achieved this for you and your granddaughters. Thank you again for your visit and we hope to welcome you back soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 

Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: ₹ 12,903 - ₹ 30,285 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Jetsetter so you can book your JW Marriott Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis
Hotel Style:
#4 Family Hotel in Indianapolis
#4 Luxury Hotel in Indianapolis
#5 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Indianapolis staff and other travellers.
16 questions
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Cape Canaveral, Florida
6 days ago
Danville
6 months ago
Washington DC, District of Columbia
6 months ago

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Questions? Get answers from JW Marriott Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high-floor room for a gorgeous view of White River State Park or the city skyline - worth the small increase in room rate.”
 of 5 bubbles Queeniekel, 23 Feb 2017 | Read review
“30th floor city view was outstanding”
 of 5 bubbles threegoofygirls, 20 Feb 2017 | Read review
“Get a high floor!”
 of 5 bubbles 861lindseyp, 18 Feb 2017 | Read review
“stay below the 22nd floor easier to get on those elevators.”
 of 5 bubbles H4134KBthomash, 14 Feb 2017 | Read review
“Be kind to the front desk agents!”
 of 5 bubbles AmyK2716, 10 Feb 2017 | Read review
5 of 5