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Most of the Extended Stay/Homestead Suites I've stayed in had nice, new, clean appliances, but this one didn't. The appliances and some of the furniture were old, worn, and dirty. The fridge and kitchen were dirty when I arrived. You have to ask the front...More
Response from 00esa, Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave.Responded 2 weeks ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
This is my first time stayed in Extended Stay America. The room was clean and nice with a very comprehensive kitchen, including a full sized refrigerator. The front desk staff, Raymond, was very friendly. Overall the stay was joyful. It would be better if the...More
Response from 00esa, Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave.Responded 28 November 2017
Thank you for selecting Extended Stay America for your visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thanks again for being our guest and we look...More
Staff was friendly and accommodating. Room was clean and on par with what you'd expect. The pool area was closed for the season during my visit. Check in was quick and easy. The common areas and grounds were clean and well kept.More
Thank Jon F
Response from 00esa, Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave.Responded 19 March 2018
Jon, thanks for being our guest and reviewing your experience at our hotel. We are glad to read you liked the service provided by our courteous staff and that you were impressed with your well-appointed room. It was a pleasure having you with us, and...More
The only issue I experienced was some of the outlets were not working. The room was very nice and very clean and I had no issues other than the electrical. The staff was extremely friendly and the reservation was easy online.More
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Thank Keona S
Response from 00esa, Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave.Responded 18 December 2017
Keona, thanks for staying at Extended Stay America and for the feedback. We are glad to read you were impressed with your spotless room and that you liked the service offered by our staff. We value your observation and have taken a note of it....More
Recently stayed at this property for the Big Ten Championship and would not recommend. Rooms are outdated and there is an oil refinery close by and the air smells. The air from the outside stunk up our room. The heating/cooling units are outdated and not...More
Response from 00esa, Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave.Responded 5 December 2017
Thank you for your review. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and...More