Belterra Casino Resort
777 Belterra Dr, Florence, IN 47020-9432
Lowest prices for your stay
$142
Free cancellation until 09/07/22
$203
$132
Travelocity$142
Hotels.com$142
ZenHotels.com$203
View all 17 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Full view
View all photos (241)241
Room & Suite (85)
Dining (24)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Daily temperature and symptom checks for staff
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Belterra Casino Resort
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 in Florence
Location
Cleanliness
Service
Value
Nestled in the heart of Indiana, Belterra Casino Resort is the every day escape for Indiana, Kentucky and Ohio. Belterra is just a short drive from Cincinnati, Lexington, Louisville and Indianapolis boasting over 600 guest rooms & suites, high-end shopping, concerts, meetings rooms, delicious restaurants and player-friendly gambling Belterra is easily the best experience in the region. Our multi-level casino features 1,300 slot machines, friendly odds and expert dealers. Take some time for yourself too in Beleza, Belterra's premier spa. Experience for yourself, escape to Belterra today! *Must be 21 years of age to enter the casino.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Evening entertainment
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
Baggage storage
Concierge
Convenience store
Gift shop
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Location
Full view
55Somewhat walkable
Grade: 55 out of 100
17Restaurantswithin 10 km
2Attractionswithin 10 km
857Reviews49Q+A100Room tips
Reviews
Traveller rating
- 322
- 235
- 148
- 88
- 64
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
The seafood buffet was closed. Was not posted on their website. No room service. When I called to complain, I was hung up on. Pitiful. I won't be back. Worst service ever for a $200 a night room. I am sure nothing will be done.
Read more
Date of stay: April 2022Trip type: Travelled
Helpful
Response from Chris J, Owner at Belterra Casino Resort
Responded 25 Apr 2022
Thank you for your review. While we understand your frustration, the buffet has permanently closed, which is why information for it could not be found online. All available dining options are currently updated on our website. If you would like to speak to a member of our team further about your recent experience, please contact us directly through our property website.
Read more
Older looking property but looks clean. Staff were all friendly. Rooms were great and beds were comfy. Only rating it this high because of the hotel. The casino really sucked. Have played all over the country and this was the tightest I've ever seen. No beverage center and no waitresses either. wont return again
Read more
Date of stay: April 2022
Location
Cleanliness
Service
Helpful
Response from Chris J, Owner at Belterra Casino Resort
Responded 10 May 2022
Thank you, Rodney, for your review. We appreciate your feedback, and we will be sure to share it with our operations team for internal follow up. If you would like to speak with us further, please reach out to us directly through our property website.
Read more
Had concert tickets for March 25th. Stayed at nearby hotel as a 24 hour shuttle to the resort was offered. Pickup was flawless then driver announced shuttle would only be available until 9:30 that evening. We knew concert and our gaming would be far later than that. Made a new plan to shuttle back to hotel between dinner and concert, get car, valet park and continue our evening. Called for shuttle at 7:15 to go get our car. No shuttle service for at least 30 minutes. Forced to walk back to hotel in cold pouring rain, get car drive back-oh wait- no valet either!! Scramble for parking rush to concert. Discover 30-50 people like us could not access tickets on phone as venue has spotty wifi. The have a dedicated desk and employee to assist so they know this is a frequent issue. Fix the wifi instead!!!!! Because of these issues I will not be returning. These were the amenities I needed. Offered-yes, provided-no!…
Read more
Date of stay: March 2022
Value
Location
Service
Helpful
Response from Chris J, Owner at Belterra Casino Resort
Responded 10 May 2022
We are troubled to see your review and would be happy to speak with you further. If you are able, please reach out to us directly through our property website.
Read more
My husband and I visit Belterra often and usually have decent luck at the machines. The casino is well maintained and clean. I often spot housekeeping removing empty bottles and beverages from the floor. The staff has always been very friendly and the bartenders who are definitely overworked still flash a smile when you go for a drink. While we visit regularly last weekend was the first time staying at the hotel. Since I'm a short drive we've never taken advantage of the comped room. However, being a special outing for my birthday my husband asked our host to help secure us a room. Our host Elizabeth is THE BEST! She was happy to help in getting us reservations for the room and treating us to dinner at 19 Steakhouse (ask for "Server Michael" he's fantastic and never disappoints). After our long evening of gambling my hubby and I headed up to the room and found Elizabeth hooked us up with a suite! Here I was expecting a dinky comped room and she surpassed my expectations again. As tired as I was; I couldn't help taking a bath in the big tub and indulge in the complimentary bath salts. The bed was comfortable and we slept like rock stars. I would 100% stay here again.…
Read more
Date of stay: February 2022Trip type: Travelled
Helpful
Response from Chris J, Owner at Belterra Casino Resort
Responded 11 Feb 2022
We are so glad that your visit to Belterra Casino Resort met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.
Read more
Two day a week visitor here for the last year.... frequently comped for rooms. Had a room booked for Friday night for about 3 weeks. Arrived at the motel at 600 pm with a check in time at 3pm. Told that my room wasn't cleaned yet... short on house cleaners and they were only selling 150 rooms now out of a 600 room motel. Instead of getting the deluxe-smoking room.. i had to settle for a handicapped accessible room/non smoking. Tried to get a table at their only restaurant "The Stadium" . Half the restaurant was empty and was told an hour and a half to be seated. Had to drive down the road to a Subways and eat. Gambled till late late that night spending good money .. woke up to the housekeepers knocking on our door at 930 am... when we have an 1100 am check out time. Now, because of this short staff issue.. it is impossible to get a room on weekends like i have done for a year now. Called Ceasars Southern Indiana today and they are willing to transfer my points and i'm comped this Friday night. Please figure this out Belterra... have lots of fond memories in that facilty.…
Read more
Date of stay: January 2022
Rooms
Service
Sleep Quality
Helpful
Response from Chris J, Owner at Belterra Casino Resort
Responded 14 Jan 2022
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all the appropriate departments for review. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.
Read more
We just spent the weekend at Belterra for the second time. The rooms are clean with typical hotel furnishings in the standard rooms, but the deluxe rooms have fantastic bathrooms and the rooms are much larger. It is well worth the upgrade. There is a nice variety of slots in the casino, some old and some new, but overall they are the loosest slots I have ever experienced outside of Vegas--multiple handpays for some of us and others with low bankrolls were able to keep playing all weekend, which makes it fun for everyone. I LOVE their slots! Some areas of the boat though smell smoky but I wore a mask anyway so it was not that bad. We ate at all the restaurants. I do wish there were more moderately priced options. The sports bar is pretty much it for lunch. We ate at the steak house one night for dinner. It was amazing food. Best steak of my life. But it is pricey and way out of the budget for many people. We ate at Bel Bistro another evening. It is the restaurant they have set up in the former buffet area but it is only open on Friday and Saturday evenings. It has good food and moderately priced, but a very limited menu. The sports bar always seemed crowded, which was to be expected since it is the primary restaurant for most people. The only other food option was the coffee shop. Overall, it was a fantastic weekend because I enjoy loose slots, good food, and comfortable rooms, and that is enough for me. Others were very disappointed though that the Spa is still closed, as is the pool and fitness facilities. Also, there is only one little gift shop. There were other stores the first time we visited. There is no buffet anymore either. I'm sure all the closures are due to the pandemic, but I'm not sure why they still charge a resort fee. Also, breakfast is not included which is seems really strange at a hotel or resort. Even just a basic continental breakfast would be appreciated. The only breakfast option was to buy something from the coffee shop which had a long line. No room service either. Hopefully those things will be restored in time. In the meantime, the slots are loose enough to keep us coming back.…
Read more
Date of stay: December 2021
Rooms
Cleanliness
Service
Room Tip: Upgrade to the deluxe room. The extra space and nicer bathroom are worth it.
See more room tips
Helpful
Response from Chris J, Owner at Belterra Casino Resort
Responded 14 Dec 2021
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!
Read more
We played 18 holes of golf (which was $100) but the course is beautiful. Had a room for the night for our anniversary. I was told at the casino entrance that I could not bring my clear plastic cup of ice water into the casino, so we kept our money and turned in for the night. Average rooms with almost no food options. Never going back.
Read more
Date of stay: November 2021Trip type: Travelled
Room Tip: Go to Hollywood
See more room tips
Helpful
Response from Chris J, Owner at Belterra Casino Resort
Responded 10 Nov 2021
We're troubled to see your review and are interested in learning more about your visit so we can help provide a 5-star experience on your next trip. If you are able, please message us directly through our property website.
Read more
THE BELTERRA IS THE BEST!!! EVERYTHING about this place has been wonderful for us every single time. Jeff Evans was a God send as he went above and beyond to make sure that we were great at all times. He was the best host that I have ever dealt with by far!!! We really appreciate everything he did for us and was very quick to respond to my requests. Aaron was super friendly and an absolute ball to chat with at the front desk. These two are definitely keepers to say the least. The Grand Suite is something that you have to experience at least once . The jacuzzi is bigger than any I have ever been in in a hotel room. I I am 5 foot 9 a my husband is 6 foot 4 and we have plenty of room to stretch out in there together. We are very picky about our accommodations and food when traveling. This is probably the cleanest hotel we have ever stayed in. That says a lot because we travel quite a bit. We have thoroughly enjoyed all of the food here as well. Even as a sports bar, The Stadium has never let us down. The cowboy ribeye at 19 was absolutely melt-in-your-mouth delicious. Even the sides were great. I could eat the asparagus as a meal in itself. We look forward to going every time and can't wait to get back again!!…
Read more
Date of stay: October 2021Trip type: Travelled
Helpful
Response from Chris J, Owner at Belterra Casino Resort
Responded 19 Nov 2021
Thank you for your enthusiastic feedback and your 5-star review! We are so thrilled to hear that you enjoy your visits with us so thoroughly, and we can't wait to welcome you back again soon!
Read more
The casino has only about 25% of their rooms available due to lack of help. Breakfast is on your own and lunch and dinner only at one site in the casino. Saturday rates are twice their regular daily rate and you need to book your room early.
Read more
Date of stay: September 2021
Value
Location
Service
Room Tip: Book early!
See more room tips
Helpful
Used to be our favorite escape from Cincinnati. Unfortunately last three visits there has been room.issue. we even called ahead this time was told that everything would be ready. Sitting here still waiting 3 hours later for a room. Maybe our last visit sad to loose emerald status.
Read more
Date of stay: September 2021Trip type: Travelled
Helpful
Response from Chris J, Owner at Belterra Casino Resort
Responded 3 Sep 2021
Thank you for your feedback and your review. We are troubled to hear about your recent experience. We pride ourselves on providing 5-star service in all departments, and we are disappointed to see that we did not achieve this during your visit. We value your feedback and would like to learn more about your recent trip. If you are able, please send us a private message with your best contact information and any further details so that we can reach out to the appropriate departments for follow up. We appreciate your feedback, and we look forward to speaking with you further.
Read more
PRICE RANGE
$135 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
belterra casino resort and spa, belterra hotel florence, belterra resort florence
LOCATION
United StatesIndianaFlorence
NUMBER OF ROOMS
608
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about Belterra Casino Resort
Which popular attractions are close to Belterra Casino Resort?
Nearby attractions include Casino at Belterra Casino Resort (0.1 km) and The CenterStage Showroom (0.1 km).
What are some of the property amenities at Belterra Casino Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Belterra Casino Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Belterra Casino Resort?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Belterra Casino Resort?
Yes, free parking is available to guests.
What are some restaurants close to Belterra Casino Resort?
Conveniently located restaurants include Jewell's on Main, 19 Steak & Seafood, and Belterra Resort & Casino.
Are there opportunities to exercise at Belterra Casino Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Belterra Casino Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Belterra Casino Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Belterra Casino Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.