Very clean well appointed rooms. Larger than most hotels and a complete in room kitchen. Friendly and efficient, helpful staff. Great location near to major highway. Old Orchard large mall a half mile away.Costco and excellent food retailers nearby. Good fitness center. Most guests are in for 1-3 nights. We had no problem with a month stay. No variety with breakfasts but ok for a couple of days. Easy to buy food and prepare a real breakfast in the room. Building is quiet with no disturbance from the highway. Room rates very competitive and good value for money.
Comfortable, clean, and super friendly staff. Convenient location if you have wheels. Will be our new regular hotel when visiting family in the area. Early checkin was available for platinum members, which was great. Room was spacious enough for us and the kitchen was we’ll appointed.
Hotel is very good. Nice clean rooms, quiet, excellent staff. Only reason I gave it a three star is the breakfast , a key reason to stay at a Residence Inn, is BAD. Why is this hotel still hiding behind Covid protocols? Why are you skimping on breakfast when you are sold out every night at top ADRs? Selection is awful. I tried all three egg sandwiches and they are unedible. Both bagel and English muffin sandwich was terrible. Little selection of cereal. No toaster. One selection of yogurt. Come on…your customer is paying why are you so cheap? How is Marriott allowing you to screw over their Bonvoy customers. Time to go back to meeting your brand standards and stop hiding behind Covid!
The Residence Inn Wilmette/Skokie has been a wonderful place for our family to stay. We were unsure of how long we would need to be in Chicago, but making changes to our reservations were easy. There were other families which really gave the place a warm family friendly feel. Our daughter even made friends with some of the other youngsters there. The staff were all wonderful to us and so supportive. Jim the director of sales who saw we were staying for 16plus nights reached out ahead of our trip with great local info and asked if we had any additional needs. Jenny and the front desk staff always had a smile a warm welcome for us when we returned to the hotel. We had a minor issue with our room's sink disposal but it was fixed by Jeffrey in no time. The hotel is really well kept, parking is easy and the common area, pool and gym are all really nice. When we come back to visit our relatives here in Chicago we'll be looking to stay here again.…
The location is very convenient to travel to the downtown Chicago. I had a wonderful stay and every staff member I encountered, from the check- in to the housekeeping staff and the front-desk were pleasant and eager to help. The amenities and the quality of the room were great and overall it was a good experience. Thank you !!
I am actually doing this review right now on our way back to Rapid City. I had a reservation starting tonight- for 3 nights. I had my pssport appointment in Chicago tomorrow but was cancelled because of covid. They sent me an email at 1:01pm. We were in Minneapolis when we recieved the cancellation email. So I have to call the hotel, I talked to a lady, I ask her if I would have a fee, she said no at first. But my card was charged when I checked it. Called again she told me, “sorry but there was a cancellation and said she will give my phone no to her manager which was no help also. I asked the manager if she can do something, I also asked the first lady I talked to if she can move my rsvn. Manager told me she can’t do anything but charged my card since I cancelled the rsvn on the day of the arrival. I mean do you still want me to come to Chicago just for nothing??? MY PASSPORT APPOINTMENT WAS CANCELLED WHILE WE WERE DRIVING ON OUR WAY YHERE!!!. WE ARE 8 HOURS AWAY TO CHICAGO AND 5HOURS AWAY FROM HOME IN RAPID CITY! I worked in hotel industry, I know when to give exeption and consideratuon, two ladies I talked to, don’t know hpw to listen. They made me feel like, here’s what you need to do, “you need to continue driving to Chicago even if your appointmwnt is cancelled to avoid a fee, OR go bavk to Rapid City and deal with the cancellation fee”. It’s not all about the money and sales ladies! Btw, I also booked another room for my employees next week, as a christmas gift for them, but I guess I have to cancel it.…
We stayed here for 2 nights. The room was clean and in good condition. The bed was pretty comfortable. I chose it because we needed to be near Chicago and I didn't want to pay for parking. Generally it took us about 25 minutes to get to where we were going. On Friday night it took over an hour.
Excellent Marriott Residence Inn! The property is taken care of.. the rooms are very nice… The Staff is outstanding.. accommodating and a perfect representative of the Hotel and the Management. Even though breakfast buffet was not available as pre pandemic.. they provided wonderful options for the travelers staying at the hotel. It was a wonderful stay and I look forward to a return visit. THANK YOU EVERYONE! Outstanding!
My wife and I traveled long term for work and we stayed at this property for multiple months. My wife also had our first child while staying here. Jim and his team do a fantastic job accommodating their guests. The front desk team are incredibly professional and engaging. They always took time to say hello and offer assistance with the baby. Dwayne was always curious as to how my work was going and how the family was. I would recommend this property to all who are looking for a business or personal stay while in Chicago!
Totally awesome friendly hotel. great staff and very clean rooms. I was with a group to attend a wedding stayed at this hotel for 3 nights. loved it. thanks everyone who is there and was working. would totally stay here again.