Best Western Oakbrook Inn

Best Western Oakbrook Inn

Mini couch. Big screen tv. Full breakfast.
Traveller (47)
Fitness Center
Room & Suite (20)
Omellete Station
Dining (9)

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About

4.0
#1 of 3 hotels in Westmont
4.3 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Value
At the Best Western Oakbrook Inn you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Oakbrook Inn will stand out among other hotels in Westmont,IL. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Oakbrook Inn will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Kids stay free
Books, DVDs, music for children
Taxi service
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Business Centre with Internet Access
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Microwave
Cable / satellite TV
Bath / shower
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Green
Languages Spoken
English, Spanish, Chinese
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!
650Reviews5Q+A90Room tips
Traveller rating
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Detailed Reviews
Joseph wrote a review Nov 2022
Livingston, Montana19 contributions3 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
I have always found this hotel an excellent choice when I stay in the Chicago area. A nice quiet location, clean, very friendly, and an excellent breakfast with made-to-order omelettes. During my recent visit, I was helped on a number of pre-flight issues by Pankaj at the front desk - thank you!

Joseph
Read more
Date of stay: November 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Best Western Oakbrook Inn
Responded 21 Nov 2022
Hello Joseph, Thank you for staying with us at Bestwestern Plus Oakbrookinn, we are glad you enjoyed your experience with us and had a chance to try the made - to - order omelets. If you have any suggestions please let us know so we can continue to improve and create the best experiences for all guests. Thank you once again for staying with us and hope you have a wonderful year.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gail R wrote a review Nov 2020
3 contributions
5.0 of 5 bubbles
This was a necessary trip and fairly planned last minute. As a family we stayed here 3 years ago and had adjoining rooms. This time I was solo and due to Covid19 they had to close down the cafe and complimentary breakfast. They accommodated me with fresh bottled water daily and fresh cream for the endless bags of coffee. They were extremely apologetic when as we know, the shutdown in Illinois was out of their control. The room was clean. Comfortable bed. Microwave in the room as well as a little refrigerator. It was a very nice experience there under a very trying time in all of our lives. Their goal was to keep their guests safe and healthy and wore masks at all times. Definitely recommended
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Review collected in partnership with Best Western
Date of stay: November 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frequenttraveler1 wrote a review Feb 2020
1 contribution
5.0 of 5 bubbles
The staff greets me like an old friend when I show up at least once a month. They are anxious to assist in any way. Food is always ready on time and the people serving it there are very accomodating. I never think about going anywhere else.
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Review collected in partnership with Best Western
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William O wrote a review Mar 2021
Lakewood, Colorado199 contributions104 helpful votes
1.0 of 5 bubbles
Shall I list the ways and reasons for such a statement? I travel a good deal and usually use only 2 hotel companies. BW getting the lions share of the dollars.
Place was pretty vacant when we arrived. That alone should have told me something. All pre-booked using points for the first time. Platinum member of their points deal actually. Checkin was slow and just a general pain the buns, ok I can deal with that. Look up to second floor balcony, big wodden crate sitting up there, not a decorative one a workman's box. Ok, odd but deal-able. Get keys cards head for room. Surprise, the hallway is filthy. Walls are being stripped bare. Really unattractive but the mess did not help. Room is at least tidy, clean not so much as we learned. Wear socks in the rooms there, cheap ones you will throw out. Head out to see family, one of whom is headed to the hospital for emergency attention.

Ask if there is coffee available. What is in your room only.

Ask about room being made up etc as is per usual in a hotel. Not until you leave room, we do not clean or resupply, will not enter room period unless you have checked out. You need something ask at desk.
Breakfast? Well you see, they will hand you stuff out of the mini fridge at desk, no actual grab and go like many others.
So no room cleaning,
no bed making,
no changes of linens,
no pretend breakfast even,
dirty
and oh YES, the lovely odor of acetone that invades.
Then there are the ants that come out of I assume the toilet base in the evening.

BW Needs to remove the franchise name from this place and it really does need a change in staff from the top down. My advice, book elsewhere, unless you are stuck like we were. Needing to be in that area.
Read more
Date of stay: March 2021
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: book at a different hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Best Western Oakbrook Inn
Responded 30 Mar 2021
Hello, we are very sorry for the inconvenience you have faced during your stay at the Bestwestern Plus Oakbrookinn. We had last minute contract to start the wall paper project and began it about a week ago. It should all be done by this Friday and the lobby will be looking fresh and new. Also as of right now due to Covid restriction we have limited breakfast - muffins, water and apples and there is no housekeeping available for stay-over rooms. We are happy to give new linens and towels upon request at the front desk but due to Covid restrictions and the safety of guests and employees we are not allowing the housekeeping to enter a room while a guest is still staying. Once again we are sorry for the inconvenience that you have faced and hope to do a better job in the future to satisfy all guests with their stay. Thank you once again for the review and hope you have a wonderful year
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Cheryl J wrote a review Nov 2023
Indianapolis, Indiana545 contributions85 helpful votes
3.0 of 5 bubbles
Check in was easy and friendly and our room was clean. Our remote was not working for the TV but quickly replaced at the front desk; The heating unit worked well and it was quiet all 3 nights. However, the window blinds did not go all the way to the left and I had the spot closest to the window. A bright parking lot light was visible through the space between the blind and the wall and kept me awake all night on and off it was terrible. And it prevented the room from being completely dark. My daughter had a sleep mask so she changed spots with me after that and slept in the bright light spot the rest of our stay; The halls and stairwells needed vacuuming the entire stay; however the breakfast area was always clean no matter how late we got down there. Large selection of items including fresh apples and bananas each day as well as a omelet bar. The bagels were dry and on our final day they were moldy but when we notified the omelet person she immediately checked and replaced them. The work out room was in poor shape with only 1 set, the heaviest, of weights and only 2 of 3 machines working; The weirdest part was the first night due to the bright light and being on EST and an early riser, I was awake at 4:15 central time. This happens to me when I travel so I planned to have a hot tea and read my book in a common area so the rest of my good sleeping family can sleep in. There were 2 that would be suitable - on the indoor balcony above the front desk or near the front desk. But someone was sleeping on the couch in the breakfast area watching their phone so LOUD I couldnt even relax enough to read. I ended up watching my phone in the room with headphones. I am sorry the phone watcher with the extra loud volume isn't aware of the new headphone invention. The location was perfect, exactly halfway between my sisters and my mothers mom but I am not sure I would stay here again or most likely go to another hotel brand that we also have reward points with and almost never have problems with. We considered both but this one was better located to the 2 places we were going and the price point was better. Not a terrible stay and its a a lesson learned in you get what you pay for.
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Date of stay: November 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: The work out room is in poor shape so if that is important, do not stay here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Best Western Oakbrook Inn
Responded 27 Nov 2023
Dear Guest, Thank you for staying with us at Bestwestern Plus Oakbrookinn, we greatly appreciate the feed back and will look into adjusting the operations to create a better stay for all future guests. Thank you and hope you have a wonderful year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
B6801DPritab wrote a review Jul 2020
troy, United States5 contributions
2.0 of 5 bubbles
No food yet site said there was. Coffee pot in room did not work and they don't offer coffee outside of the lobby like they used to. They refused to adjust my rate which included food. The help does not even smile or seem interested in assisting.
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Review collected in partnership with Best Western
Date of stay: July 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
canadiangirl14 wrote a review Jun 2022
Weyburn, Canada62 contributions21 helpful votes
2.0 of 5 bubbles
Visiting from Canada to see the Jays play. We arrived around supper time and I was shocked that the man at the front desk was not very friendly. I get that some people have off days so I let that slide. However, we got into our room and while putting our things away my husband looked in the closet and found a half eaten ceasar salad in there! I let the front desk man know about this and he didn’t even apologize. Just said stuff like that happens around there and that housekeeping is terrible. Um ok. I also was not informed that for our three day stay we were not getting any housekeeping at all. After a ball game on the 2nd night I arrived back at the hotel around midnight and actually had to wake the desk clerk (a different one this time) up from his snooze on the couch in the lobby to get some clean towels. It took 20 mins to get them. I definitely wasn’t impressed. I won’t be staying at a best western “plus” again
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Best Western Oakbrook Inn
Responded 30 Jun 2022
Dear Valuable Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at Ph 630-323-1515 fax 630-323-1516. Sincerely, Umesh Patel Manager Best Western Plus Oakbrook Inn
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The_Thorne_Family wrote a review May 2024
1 contribution
1.0 of 5 bubbles
There were multiple stains on the bedskirts on both beds and splatters on the walls. We had a problem with the toilet getting clogged and not flushing (with only urine and a small amount of toilet paper). When I alerted the front desk I was told that she would get me a plunger and if I was not able to unclog the toilet myself, she would call someone. When that someone arrived, my family and I found him to be extremely unsanitary and rude. Dirty toilet water sloshed out of the toilet and onto the floor as he plunged. I watched him remove wet and soiled toilet paper from the plunger with his bare hand, discard the toilet paper back into the toilet and then rest that unwashed hand on our countertop. He then set the dirty and dripping plunger on the floor and some bottle of chemicals on the countertop next to our row of toothbrushes. When I pointed out that there was toilet water all over the floor and requested cleaning supplies to mop up the dirty toilet water from the floor the man told me, “Yeah, that happens when you plunge a toilet. I’m sure you can spare one of your towels here.” He proceeded to drop a towel onto the floor and use his foot to wipe it around and sop up the dirty toilet water. He then took the plunger from the room as it dripped across the floor and out the door. Before he left, he requested that we use a minimal amount of toilet paper during our stay. I would most certainly not stay here again, nor would I recommend it to anyone.
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Review collected in partnership with Best Western
Date of stay: April 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Best Western Oakbrook Inn
Responded 4 May 2024
Dear Guest, Thank you for the feedback regarding your recent stay, On behalf of our entire team I would like to apologize for not exceeding your expectations. I understand you had a poor experience at our hotel during your stay and did not find the room satisfactory on the cleanliness front. After receiving your complaint, we instructed our staff immediately to have it cleaned thoroughly. We at Best Western Oakbrookinn pride ourselves on our customer service and being able to provide a premium customer experience. We are sincerely sorry to hear that this negative experience disrupted your stay.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MamaDeMaria wrote a review Sept 2021
1 contribution
1.0 of 5 bubbles
There was masking tape numbering every room. There was leak from the toilet. The mattress was several years old (at least) and uncomfortable, and the jacuzzi mirrors were filthy. I was stuck in a very bad position because it was my husband's birthday and I was surprising him with a staycation. I called the front desk to report my concerns with just 20 minutes before his arrival. There was not another jacuzzi room available so I made the most of it. But we were ultimately both so disappointed that we left at 10:00 PM and were not even offered a partial refund. I didn't push for it as I didn't want to worsen his birthday experience. But we will never be going back to this Best Western.
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Review collected in partnership with Best Western
Date of stay: September 2021
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Best Western Oakbrook Inn
Responded 21 Sept 2021
Hello MamaDeMaria, thank you for staying with us Bestwestern Plus Oakbrookinn and we are very for sorry for the inconvenience you have faced during a weekend of celebrations. The numbers are temporary as we are waiting on the actual numbers to come in due to wallpaper work that was done. We are very sorry we couldn't meet your expectations but we will use the information to update and provide a better service for future guests. Thank you for the review and hope you have a wonderful year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Renitta C wrote a review Jan 2020
Chicago, Illinois1 contribution
3.0 of 5 bubbles
This BW was OK. The rooms are clean, front desk staff are friendly. However, they don't have vending machines on either floors for water or snack purchases. There is an Asian grocery store and a Asian Cuisine strip mall across the parking lot from the hotel but they were closed when I checked in. There are other restaurants in surrounding suburbs that do deliver. Luckily, I brought my snacks with me. If you're looking for somewhere to lay your head in a clean, quiet suburb, I recommend this location.
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Review collected in partnership with Best Western
Date of stay: December 2019
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₹8,688 - ₹10,777 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western westmont, westmont best western
FORMERLY KNOWN AS
BEST WESTERN PLUS Oakbrook Inn
LOCATION
United StatesIllinoisDuPage CountyWestmont
NUMBER OF ROOMS
45
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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BEST WESTERN OAKBROOK INN (Westmont) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Best Western Oakbrook Inn
What are some of the property amenities at Best Western Oakbrook Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Best Western Oakbrook Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Oakbrook Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Oakbrook Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Oakbrook Inn?
Conveniently located restaurants include Pappadeaux Seafood Kitchen, GRILL 89, and Citrus Diner.
Are there opportunities to exercise at Best Western Oakbrook Inn?
Yes, guests have access to a fitness centre during their stay.
Does Best Western Oakbrook Inn offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Best Western Oakbrook Inn?
The staff speaks multiple languages, including English, Spanish, and Chinese.
Are there any historical sites close to Best Western Oakbrook Inn?
Many travellers enjoy visiting Ben Fuller House (2.0 km) and Oak Brook Polo Club (3.6 km).
Is Best Western Oakbrook Inn accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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