Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel

Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel

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Breakfast Bar
Dining (17)
Wheelchair Accessible
Room & Suite (13)

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About

4.0
#3 of 4 hotels in Vernon Hills
5.0 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.8 of 5 bubbles
Value
The Holiday Inn Express Chicago Northwest-Vernon Hills is located in Lake County, close to neighboring towns such as Mundelein, Libertyville, Lake Forest, Lincolnshire and Mettawa. Our hotel is ideal for business travelers associated with local companies in town or the leisure traveler who just wants to relax and get away. We are located near many local attractions such as The Cuneo Mansion and Gardens, Six Flags Great America, Great Lakes Naval Base, Chicago Botanic Gardens, Gurnee Mills Mall and many others.Our hotel is perfectly suited to host teams for local sporting events, family reunions, or accommodating wedding guests with our location minutes from several banquet facilities. Located within walking distance to the Westfield Hawthorn Shopping Mall and many local restaurants, our Holiday Inn Express is in a perfect location for your stay.During your stay at our Vernon Hills hotel, enjoy our indoor pool and fitness center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Swimming pool toys
Indoor pool
Breakfast available
Shuttle bus service
Business Centre with Internet Access
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Telephone
Iron
Coffee / tea maker
Microwave
Cable / satellite TV
Bath / shower
Wake-up service / alarm clock
Refrigerator
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Budget
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

975 North Lakeview Parkway, Vernon Hills, IL 60061
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 64 out of 100
64
O'Hare Intl Airport
29.4 km
See all flights
Midway Airport
53.6 km
See all flights
36Reviews5Q+A6Room tips
Traveller rating
  • 14
  • 13
  • 4
  • 1
  • 4
Time of year
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Detailed Reviews
David W wrote a review May 2023
Boonville, Missouri
Hotel's Favourite
5.0 of 5 bubbles
We have stayed here several times and every time has been good. Quiet and clean. We like the location. Breakfast is good. Well priced. The employees are professional yet friendly. The facility is well maintained. We appreciate that they are pet friendly yet still maintain a clean facility.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Donna U wrote a review Jun 2021
4.0 of 5 bubbles
My Husband daughter and I spent most of Memorial Day Weekend in this lovely hotel. Even though there was a small mix up on what room we were to be in, my daughter and I swam quite a bit in their pool, (reservations required) and had a great relaxing time in the room weended up in. My only negitive was that there was only yogart and fruit as a breakfast option. My family isnt real fond of yogart, and there was only two oranges left in the bowl. As for the mask issue, we were pleased with the fact that we didnt need one if we were vaccinated. I loved the Staff, very nice people. Including the Son and Mom Team that figured out our room issue. Thank you!
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roberto O wrote a review Jul 2016
Curitiba, PR
5.0 of 5 bubbles
Excellent hotel, fair rates, and nice location. A good park beside hotel and a lot of malls close to hotel. Wi fi speed is nice.
Just one specific receptionist could be more friendly.
Certainly I recomend!!
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Date of stay: May 2016Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
R. Emanuel wrote a review Jun 2020
Chicago, Illinois
1.0 of 5 bubbles
Decided to stay here last minute rather than risk violating Chicago’s curfew (9:00 p.m.). Reviewed their website before booking and was impressed by their protocol for addressing cleaning COVID-19 issues — touchless check in, etc. I booked online but directly with IHG (not through a third-party) and payed full price.

Wearing a face covering, I at the property and found that none of the claims on their website re: COVID-19 protocols were true. No touchless checkin. Two women were working the small reception area — neither one wore a mask. And, although they had my information from my reservation / booking, they required me to fill out two forms while they were some two to three feet away. It was after 11:00 p.m. and searching another hotel at that hour presented other risks. So, I stayed — hoping for the best. Didn’t notice a single precaution in the room.

I could go on but you get the point. As I walked into the lobby to check out the next morning (again, wearing a mask), I asked the woman working at reception what their policy was re: face coverings. She looked at and me and assured me that, yes, they were face coverings — as she pulled one from her face and put it on.

NOTE: I am not writing this review to be critical of the individuals I encountered working at the property. They are trying to get by like everyone else. The problem here is that the policies advertised on the website either don’t exist or aren’t properly implemented / enforced.
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Date of stay: June 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Robert Frejlich, General Manager at Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel
Responded 21 Jan 2021
Thank you for writing concerning your experience while our guest. As we discussed several months ago it is possible that you were mistaken or had this property confused with another. Holiday Inn Express Vernon Hills follows all Virus safety protocols as mandated by IHG and the CDC without exception, and will continue to do so.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle S wrote a review Apr 2023
1.0 of 5 bubbles
When we arrived at our hotel we were given the wrong key twice. The second time we walked in unexpectedly on someone already occupying the room. Our two sons (4th and 5th graders) were very upset by the situation. The person at the front desk who gave us the key was not helpful, even went so far as to make light of the situation. I know mistakes happen but this is the second poor experience we've had in as many days, at two different IHG properties. I am normally not a complainer but this was too much. Will never stay here again.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Just don't
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brandon S wrote a review Aug 2018
1.0 of 5 bubbles
Horrible hotel. Under construction, rooms are tiny, breakfast was a joke unless you like eating cold to room temperature sausage and eggs. Pool is over ran by kids that have no supervision. Definitely don't recommend and avoid in future trips
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Date of stay: August 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shinestex wrote a review Jul 2018
San Antonio, Texas
4.0 of 5 bubbles
Currently under construction, be patient with them. a bit hectic in front and not pleasantly appealing due to renovations but over all it was good. Pool area and breakfast area were small , rooms are very clean.
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Date of stay: July 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gmordvh, Manager at Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel
Responded 30 Jul 2018
Hi, Thank you so much for the review. We appreciate that you understand that sometimes things need to be dirtied up before there can be improvement. We truly hope you will visit again once the renovation is complete!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Munegirl12 wrote a review Jun 2018
Erie, Pennsylvania
4.0 of 5 bubbles
We had stayed here for our son’s PIR. The hotel is newly remolded and the room we stayed in was very nice and clean. All the beds were new and they were very comfortable! There is a pool and fitness center, however we didn’t have a chance to use it. We also left too early to use the breakfast.
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Date of stay: June 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bradleynoo wrote a review Nov 2017
Queensland
1.0 of 5 bubbles
Breakfast was dried up and dreadful, my phone didn't work, neither did my refrigerator, my entire booking was cancelled when I asked for one night only to be cancelled. I cracked a rib by tripping over their poorly maintained sidewalk and when I wrote a very politely worded email to the GM his assistant Ms Medley returned a thoroughly dismissive and disdainful email in response. The world hotel I have ever stayed at anywhere in the world. Wonderful staff is the only nice thing about this hotel sadly. So, so disappointing
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Date of stay: November 2017Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gmordvh, General Manager at Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel
Responded 30 Nov 2017
Dear Guest, I apologize you felt my assistant was dismissive and disdain. I personally helped her write the response. As we noted, your original reservation was made through Expedia.com. All changes or inquiries MUST go through Expedia as it is strictly written in EVERY hotels contract with them that all changes must go through them. Secondly, we extended you the courtesy of the same rate as you had with Expedia. The rate was $99 on both. When a guest has an accident, or falls on property, we must always follow protocol and have an accident report filed.You mentioned in another survey that just because you didn't "whine" to the front desk about it, we didn't care. Telling the Front Desk is exactly what should have been done so your fall was documented. We are aware by the emails you sent that you'd like compensation of some sort, yet, you don't mention what. You paid CASH and didn't stop at the front desk upon check out, some or all of these situations could have been addressed at that time. We know you received excellent customer service from Shawna, however, she is not the only amazing employee that works here. You could have received some sort of resolution to pressing issues had you brought them up before checking completely out and after the fact. I'd be more than happy to speak to you about your stay. The first two emails were very vague and I was unclear of what you felt was fair compensation.
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Flyer wrote a review Nov 2016
WashingtonDC
3.0 of 5 bubbles
I stayed at the Holiday Inn for a few days, and overall, I haven't really stayed at Holiday Inn Expresses very often, but it seemed fine.

Their basic room was more like a suite than I thought it would be. There is a separate area for seating with a couch and table. The TV was brand-new. It also had DirecTV so there was a large amount of channels available.

The bed was rather comfortable, and the amenities were fine. I wasn't a huge fan that the closet was exposed to the larger room. And the sink was not located in the bathroom. But maybe if you have a family and you have to share a bathroom, splitting it up might make sense.

The location in Vernon Hills was kind of random, but if you need to be in this area, it's close to the main roads. You can also walk to the Hawthorne mall, which is huge and has a lot of food and entertainment options.

I called down to have new towels, but the front desk said "we don't deliver anything to the door, you have to come and get the towels from the front desk." That was surprising.

From Monday to Friday the management hosts a happy hour from 5 to 7. There's free beer and wine and some snacks. Don't get me wrong, the wine is pretty bad, but something is better than nothing and it's a nice gesture. They also have a rotating breakfast in the morning but has some healthy options.
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Date of stay: November 2016
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from HotelManager34
Rosemont, Illinois5 contributions1 helpful vote
We do provide complimentary in each guestroom and ironing board and iron.
bbhal2016 asked a question Dec 2016
Maple City, Michigan
do you accept a dog?
Answer from Louis K
West Plains, Missouri315 contributions75 helpful votes
Yes they do but make sure you let them know in advance as they have limited rooms for pets
bbhal2016 asked a question Dec 2016
Maple City, Michigan
do you accept a dog?
Answer from Robert Frejlich
Vernon Hills, Illinois
Thanks for writing to us about your question. Yes we are a pet friendly hotel. We charge $25 per night per pet fee. Thanks Rupali
gary j asked a question Apr 2015
Vestal, New York2 contributions1 helpful vote
please describe restaurant facilities
Answer from AlanRoss
Chicago
We offer a free hot breakfast. We also offer a free Manager's reception Mon-Thur from 5pm-7pm that includes beer, wine and snacks. Within a 2 mile radius of the hotel there are dozens of fine dining restaurants. Please come and visit us.
Michelle S wrote a tip Apr 2023
1 contribution
1.0 of 5 bubbles
"Just don't"
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Manny wrote a tip Jun 2019
4 contributions
5.0 of 5 bubbles
"MOTEL LOCATION is very perfect to stay"
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Jeff W wrote a tip Apr 2019
Freeport, Illinois101 contributions14 helpful votes
5.0 of 5 bubbles
"Choose second or third floor, they are quieter"
Read full review
Diane C wrote a tip Jul 2018
8 contributions2 helpful votes
5.0 of 5 bubbles
"The new rooms are very nice."
Read full review
yasminsanchez1026 wrote a tip Dec 2017
Racine, Wisconsin1 contribution
5.0 of 5 bubbles
"Renovated room on the 3rd floor"
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Not the right property for you?
There are more places to choose from in the Vernon Hills area.
PRICE RANGE
₹9,606 - ₹13,365 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express vernon hills hotel vernon hills, hawthorn suites vernon hills, vernon hills holiday inn
LOCATION
United StatesIllinoisLake CountyVernon Hills
NUMBER OF ROOMS
119
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOLIDAY INN EXPRESS CHICAGO NW-VERNON HILLS, AN IHG HOTEL (Lake County, IL) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel?
Nearby attractions include AMC Hawthorn 12 (0.8 km), Cuneo Museum & Gardens (1.1 km), and Hawthorn Mall (1.0 km).
What are some of the property amenities at Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel?
Conveniently located restaurants include Portillo's & Barnelli's Vernon Hills, Lazy Dog Restaurant & Bar, and Blufish Sushi Robata.
Are there opportunities to exercise at Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express Chicago NW-Vernon Hills, an IHG Hotel?
Many travellers enjoy visiting Cuneo Museum & Gardens (1.1 km).
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