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Extended Stay America - Chicago - Vernon Hills - Lake Forest

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215 N Milwaukee Ave, Vernon Hills, IL 60061-4304
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Room & Suite (33)
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#4 of 4 hotels in Vernon Hills
Location
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Non-smoking hotel
Laundry service
Wifi
Vending machine
Self-serve laundry
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Non-smoking rooms
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72Reviews0Q+A20Room tips
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kareem l wrote a review Apr 2022
1 contribution
very excellent service from the Management team and housekeeping maintenance just the whole staff. friendly helping, rather directions or car jump or somewhere to eat. I would definitely recommend anyone and Family and pets to come to visit the place when you are in Chicago. A+
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Date of stay: April 2022
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ESA GM, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest
Responded 30 Apr 2022
Kareem, thank you for choosing Extended Stay America. We love sharing great comments such as yours about our Housekeeping and Engineering Team's efforts and excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. This team works very hard to make every guest comfortable and feel at home, so we are all very grateful for your feedback. Thank you again for recommending us to future travelers, and we look forward to your return. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daydream193854 wrote a review Jul 2021
1 contribution
I wouldn't stay here again if they paid me. First the Internet is horrible ever after I paid for the upgraded internet service. It's satellite internet and TV and it's beyond horrible. The next issue I have with this hotel is with the staff. House cleaning entered my room and decided that my cats were urinating on the carpet and called everyone to check it out including the district manager. They all decided that my cats were urinating on the carpet. They were 1000% incorrect. I had two cat boxes in the bathroom and my cats have never urinated on the floor. And there was not a single wet spot anywhere on the carpet. The district manager could not have been more rude if she tried. I was informed that I was to move out immediately because of the odor in the room. I cleaned the cat boxes at least twice a day and had Pet Fresh Odor Eliminator in both boxes. The person at the front dest said she could smell my room all the way down at the from desk. That's impossible even if my room had a odor because I was down at the end of a long hallway and there was a 90 degree turn and the office was located down that hallway. I late invited that person down to my room and she said she really didn't notice anything. Bottom line is I moved out and relocated at a Marriott Residence Inn. Their pet deposit was only $100 as apposed to Extended Stay American's $295. I now have a room that's two time larger with a full kitchen, a real desk, a table and chairs, fireplace, couch, real internet service and TV for the same price. And the Marriott Residence Inn is 10 times nicer. I forgot, the Marriott has a real breakfast and a swimming Pool. For the same money as Extended Stay America you can stay in a really nice hotel.
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Date of stay: June 2021
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Room Tip: Do not stay here ! Go to a Marriott Residence Inn !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ESA GM, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest
Responded 30 Jul 2021
Thank you for choosing to stay with us. We regret not meeting your expectations and apologize for the concerns you had with our service as well as for any frustration this caused. Providing exceptional hospitality to every guest is our top priority; therefore, we regret that this was not your experience. We appreciate your patience and hope you will stay with us again. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leon E wrote a review May 2021
Vernon Hills, Illinois1 contribution
I want you to know your Internet Service is the worse I have ever come across and will note it on public websites where reviews are available for public viewing. It constantly goes down, only lasts for a couple of hours uninterrupted at its very best. You can only hook up one device at it cannot be connected by WiFi it must be by an Ethernet cable or some other hard-wired method. I don't know whatever hidden charge you put in the room rate for the Internet service, but if it is more than zero it is way too much. In fact, given the level of service, your Internet provides zero is too costly. Despite your statements of having support available none is available I have called the support line at least a half dozen times, and note of the "technicians" know what to do or was going on. I got many different answers to the same questions. The problem is ESA will not let you bring in an outside provider even if you are willing to pay for it. There is an old cliche what's cheap is dear, and nothing is cheaper than zero which is infinitely worth more than the Internet service ESA provides.
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Date of stay: May 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ESA GM, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest
Responded 17 May 2021
Leone, thank you for your review. We sincerely apologize for the inconvenience you encountered with the internet connectivity in your guest room, as we know how frustrating this can be. We have followed up with our engineering team to address this issue. We would welcome another chance to show you all our true hospitality spirit. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lonnie Murphy Jr. wrote a review Apr 2021
2 contributions
The hotel is Great and the Staff is awesome!!!!!!!!!!!! You are within walking distance to stores and restaurants. the customer service is fantastic. I would recommend the hotel to anyone. This is the best Extended Stay America.
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Date of stay: August 2020
Rooms
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Trip type: Travelled on business
Room Tip: The first floor is very quiet, on the southside of the building.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ESA GM, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest
Responded 3 Apr 2021
It is a pleasure to read your fantastic review about Extended Stay America. We are thrilled that you enjoyed our service as well as our convenient location. thank you for recommending us. On behalf of everyone here, we invite you to stay with us again the next time you visit Chicago. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
George T wrote a review Mar 2021
1 contribution
This place is wonderful. Great people, great staff throughout the hotel. Close to shopping and grocery stores. Hotel set back off of main Street gives a bit of peace and quiet. Been here over a year now.
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Date of stay: March 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ESA GM, General Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest
Responded 26 Mar 2021
Thank you for making Extended Stay America your home away from home and for taking the time to post a review. We are glad you were pleased with our courteous service and that our location worked well for you. Thank you again for your feedback and we hope you enjoy the rest of your stay. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
manage1 wrote a review Dec 2019
North Chicago, Illinois12 contributions1 helpful vote
I have been here since October 2019. I love this place they have been a Godsend to me. They treat me as a member of their family. Everyone here is so professional and friendly even when I wish they weren't.(HA) I enjoy staying here and have for the last 90 days. The location, building, and team make me want for nothing. Having social anxiety makes dealing with large groups of people a challenge. Things like loud noises, random people standing around, only heighten that insecurity. This hotel has everything I could possible need. It is clean, quiet, does not smell funky, the rooms are large, have everything you could want and give me a small since of peace and calm in a otherwise loud world. Having read a lot of reviews both positive and negative I want to cover some things to help the next person. 1. Yes people drink here and they drink out front minding THEIR OWN business // 2. People smoke in their rooms not right but having stayed at the Ritz multiple times they smoke in their rooms as well usually drugs not cigarettes // 3. People smoke out front of the building // 4. People don't put their cigarettes butts where they should (same thing at the Ritz) //5. Breakfast (that's free) is just that, its coffee, muffins, oatmeal etc their is a Denny's literally a mile away or use the kitchen in the rooms and they have pans at the front desk with plates and silverware // 6. Is it difficult to find? Yes which makes it awesome for those that don't want a lot of noise or traffic // Here is a fun fact"" Sun Tzu once wrote " Know your enemy"" If you are upset about these things realize this. In the name "Extended Stay America" the key phrase is Extended Stay. Many people like myself live in this hotel some by circumstances and some by choice and some by both. This is a home or a home away from home for many others like truck drivers, military personnel, government employees, and people way smarter then me. If you cant understand what that means please stay at a full service hotel that will give you the ability to be a number rather then a person. Their are many near here. Ashley, Sunshine, and the rest of the team from maintenance to housekeepers are amazing, they are nice, cordial, smile, and every time I have asked for anything they have responded with out question. No rolling of the eyes, or behaved in a less then hospitable way on top of which they will allow lonely people to rattle at them with smiles on their faces and as I have witnessed you can " Hit their cars in the parking lot and as long as you are honest and truthful and not an ass you can continue to be part of their family" I personally want to say a huge Thank You to the team at Extended Stay Chicago Vernon Hills Lake Forest. My only complaint which Sunshine is aware is the inconsistent nature of the internet, it drops from time to time.
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Date of stay: December 2019
Value
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Trip type: Travelled on business
Room Tip: Corner rooms are larger and give great views on the back side of the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest
Responded 1 Jan 2020
Thank you for this awesome review. Making you happy makes us happy. We are glad that everything went well during your stay and that our hospitality made for a memorable experience. Thank you for choosing Extended Stay America, and we look forward to your next visit. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael L wrote a review Dec 2019
2 contributions
I have been Here since November 2018 and I absolutely Love this place they have been a Godsend In my situation treating me with all the respect and also making me feel like family everyone Here is so professional and friendly I really enjoy staying here it has everything I could possible need. A huge Thank You to the team at Extended Stay Chicago Vernon Hills Lake Forest General Manager Ashley and Her phenomenal Team. THANK YOU THANK YOU MICHAEL LEBOWITZ
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest
Responded 23 Dec 2019
We are pleased you had an excellent stay at Extended Stay America. We couldn't be happier that you liked the service provided by Ashley. We are especially glad to see that our associates made you feel welcome and left you with a good impression of our hotel. Your review made our day, and we are glad you are enjoying your stay. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JohnB wrote a review Dec 2019
1 contribution
I have stayed there for over a year. It is quiet, clean and efficient for me. The staff is friendly. Ashley and her team do a great job. They have just added new cable and internet service. I am very happy about the new cable service.
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Date of stay: December 2019
Rooms
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Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest
Responded 18 Dec 2019
Thank you for sharing your gracious review of Extended Stay America and making us your home away from home. We are thrilled to know you liked the comfort of your well-appointed room which made your stay a relaxing one and that our associates won you over by delivering excellent service. it was also a pleasure to read you liked our newly updated facilities. Thank you once more for selecting us, and we hope to see you soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Getaway286357 wrote a review Oct 2019
3 contributions
Smoke free hotel but rooms smelled from smoke! Checked out a day earlier. Limited complimentary breakfast. A common sight people smoking and bringing beer in front entrance of hotel. Overall, staff was helpful.
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest
Responded 14 Oct 2019
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We also apologize for our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elaine+1 wrote a review Oct 2019
Baileys Harbor23 contributions5 helpful votes
Since the hotel is not located ON Milwaukee Ave. We called the desk for directions but the clerk was unable to help. We literally drive in circles for almost an hour. When we finally arrived several men were drinking beer near the front entrance and one jumped up to go behind the front desk. Rooms were scarce that date so we stayed. We left for dinner and when we arrived back no less than 6 police officers were entering the hotel. We waited a few minutes then the officers said all was okay. It was very unsettling. There is NOT a breakfast not even what can be considered a continental breakfast; just a few items on a small table.
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Date of stay: September 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Chicago - Vernon Hills - Lake Forest
Responded 4 Oct 2019
Thank you for being our guest. We are sorry for the inconvenience you had while reaching our hotel and for the incident, you outlined. Your feedback has been shared with our front desk team to make sure we are consistent with our service delivery. Also, we will share your comment with our brand leaders to determine new grab-and-go breakfast offerings. Please revisit us so we can make it up to you. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$94 - $127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay vernon hills, vernon hills extended stay
LOCATION
United StatesIllinoisLake CountyVernon Hills
NUMBER OF ROOMS
128
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EXTENDED STAY AMERICA - CHICAGO - VERNON HILLS - LAKE FOREST (Lake County, IL) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Extended Stay America - Chicago - Vernon Hills - Lake Forest
Which popular attractions are close to Extended Stay America - Chicago - Vernon Hills - Lake Forest?
Nearby attractions include Adlai E. Stevenson Historic Home (0.9 km), Sky Zone Trampoline Park (1.1 km), and Little Green Apple (0.9 km).
What are some of the property amenities at Extended Stay America - Chicago - Vernon Hills - Lake Forest?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
What food & drink options are available at Extended Stay America - Chicago - Vernon Hills - Lake Forest?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Chicago - Vernon Hills - Lake Forest?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Chicago - Vernon Hills - Lake Forest?
Conveniently located restaurants include Blufish Sushi Robata, Tsukasa Of Tokyo, and Green Basil.
Are there opportunities to exercise at Extended Stay America - Chicago - Vernon Hills - Lake Forest?
Yes, guests have access to a fitness centre during their stay.
Does Extended Stay America - Chicago - Vernon Hills - Lake Forest have an airport shuttle?
Yes, Extended Stay America - Chicago - Vernon Hills - Lake Forest offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Extended Stay America - Chicago - Vernon Hills - Lake Forest?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - Chicago - Vernon Hills - Lake Forest?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Chicago - Vernon Hills - Lake Forest?
Many travellers enjoy visiting Cuneo Museum & Gardens (2.5 km).
Is Extended Stay America - Chicago - Vernon Hills - Lake Forest accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.