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Chicago Marriott Schaumburg

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Chicago Marriott Schaumburg
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464 Reviews from our TripAdvisor Community

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There are newer reviews for Chicago Marriott Schaumburg
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Showing 457: English reviews
Schaumburg, Illinois
Reviewed 20 March 2015

We have been doing business with the Schaumburg Marriott for over 12 years and their customer service never stops surprising us. Our SoccerFest tournament has partnered with the Marriott and our teams have always been treated as family. Met with the excellent sales team today, lead by Cassidy to prepare for another year. Mridula Chintamani, front desk manager, has a...

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Helpful?
1Thank Ray D
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Hello, Ray D, We all want to continue to "surprise!" you in the most favorable way. Thanks very much for your testimonial, excellent Review and especially your loyalty! Our service team here enjoys our sports clientele and will enjoy the upcoming warmer, season long level of activity and energy you all bring to our hotel and our Schaumburg neighborhood. We...

Cherry Hill
Reviewed 18 March 2015 via mobile

The front desk staff was friendly and efficient during check-in. The room was clean and the bed was very comfortable. They offer free parking and free Wi-Fi. The only area I was a little disappointed in was my room service breakfast. I felt it was not equal to other Marriotts I stay at. The area has a lot of better...

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Helpful?
1Thank ESS23CH
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Greetings, Senior Reviewer, We appreciate your strong Review on your visit. Thanks so much for your compliments about friendly and efficient staff, free amenities, and clean rooms. Our breakfast features a spectacular buffet with a popular 'eggs to order' action station. Our chef stays busy improvising its appearance and quality. Because you expressed interest in a future stay with us,...

Reviewed 18 March 2015

This Marriott is a very typical business hotel. Free parking and wifi which is a great benefit. Very comfortable beds. Very clean rooms. The only area I was a little disappointed in was the breakfast. There is a lot of better restaurants within a 3 mile radius.

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Helpful?
Thank Eric0223
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

To Eric 0223, As a valued guest, I appreciate you reaching out to us. During your stay, our team endeavored to serve you well. I am glad this was apparent with your compliments on cleanliness and other complimentary services. To ace your visit your recommendation is to pursue our breakfast service. We will do just that! We hope to see...

Sullivan, Illinois
Reviewed 17 March 2015

Denise was an Outstanding Professional that helped secure my reservation. What an asset to Marriott. I highly recommend everyone stay at this hotel. Questions and concerns were adequately and timely addressed to ensure my stay was enjoyable. I also had my key card at check-in not working. This issue was first identified by me when I tried to get in...

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Helpful?
Thank 9,878
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Greetings, Traveler 9878! It is great news that you enjoyed your stay so much that you would reward us with this superior Review. Denise is a great service champion. Thank you for acknowledging her. We call the actions she took to preserve the quality of your visit as "guest testing". It is up to us to be sure the technology...

Glenview, Illinois
Reviewed 9 March 2015

The Chicago Marriott Schaumburg has a servant minded staff. Rich was amazing in caring kindness. Maria in housekeeping remembered us daily with great service. The desk staff were professional in listening and assisting. Our experience was positive.

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Helpful?
Thank rz123452015
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Dear Neighbor, Great, Guiding and Gracious is what our favorite Bell Captain Rich is all about. Thank you for acknowledging his passion for service. The style of our front office team is to listen and accomodate our guests. We receive many compliments on them. We are very pleased to know you also enjoyed everyone's hospitality!

Houston
Reviewed 7 March 2015

Everyone I met was friendly and helpful and genuinely cared about the guests. The property is clean and convenient to the airport. However, a couple of areas need some attention. Sheets in my room were clean but had tears. I hope housekeeping is given sufficient training to ensure the room condition does not contain worn or torn sheets. The restaurant...

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Helpful?
Thank SBF2
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Hello Houston Traveler SBF2, Thank you for the numerous compliments on friendly, helpful and caring service during your stay. Also, we appreciate your obsevations of the hotel's cleanliness and enjoyable restaurant food and service. Plus, our quality control must be extremely attentive to the slightest defect. Your feedback on this is much appreciated.

Miami, Florida
Reviewed 4 March 2015 via mobile

I have been staying here for my business travel monthly for the past two years. Service has always been friendly but I've noticed in the past few visits an increase in personal attention. Not that it was ever lacking mind you. Employees genuinely engage with their guests and make a sincere effort to show they value them. Today I wanted...

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Helpful?
Thank GoingPlaces_17
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

To our Miami guest, WOW! What a testimonial and gracious note about the personal service provided to you during your regular visits. We are humbled and honored with your kind words. Establishing a personal connection, especially for you while you are away from home, is an important pursuit of our team. We look forward to welcoming you back soon.

Matthews, North Carolina
Reviewed 3 March 2015 via mobile

Service was top notch at this property from the moment I walked in the door. They were sold out and offered me the entertainment suite room that wasn't being used for 50% off. The bed was a couch bed, but I made do thanks to the rate. Only issue was that the fitness room isn't that large and at 6am,...

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Helpful?
Thank JPC3481
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Greetings to Top Contributor JPC 3481, We love your saying "gets it right" as the best way to describe our service. Thank you for the great compliment. Anticipating and then accomodating guests with options is what we strive to provide. While the fitness center is available 24/7/365, we truly regret the wait during 'rush hour'. May your extensive travels continue...

Sherwood, Oregon
Reviewed 26 February 2015 via mobile

When I arrived I noticed the place was a bit dated, but everything was very clean, and very well kept. The customer service was very good, and anyone I approached was friendly, nice and helpful. The pool area was great with lots of windows. The reason I am leaving an average review rather than a good one is because the...

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Helpful?
Thank Joseph_Mama
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Greetings, Valued Contributor, Your compliments to the hotel regarding cleanliness, upkeep, the natural brightness of the indoor pool and the attentive customer service are welcomed! Our team's passion for service and care of their hotel is something many guests comment on. Thank you, too! Understandably, an early, noisy neighbor is unwelcome! In the hotel business, we also 'sell sleep'. Therefore,...

Reviewed 17 February 2015

I occasionally stay at this particular hotel when I am in town for work. Even though I am only there about twice a year, the hotel staff remembers who I am. Every day, I am greeted with a smile and a genuine desire to make my stay more pleasant. I would highly recommend this hotel for anyone in the area.

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Helpful?
Thank William N Cryst... M
richard H, General Manager at Chicago Marriott Schaumburg, responded to this review

Greetings, Highly Valued Guest, We are pleased to know you enjoyed our 'welcome back' service! The team here does endeavour to serve you well. Your comfort, enjoyment and complete satisfaction are most important to them. Though only twice a year, we look forward to being of service to you again. Thanks for your loyalty!

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Chicago Marriott Schaumburg

Address: 50 N Martingale Rd, Schaumburg, IL 60173-2065
Region: United States > Illinois > Schaumburg
Price Range: ₹ 7,712 - ₹ 13,072 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Schaumburg 3.5*
Number of rooms: 398
Reservation Options:
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Also Known As:
Chicago Marriott Schaumburg Hotel Schaumburg
Marriott Schaumburg
Schaumburg Marriott
Hotel Style:
#16 Business Hotel in Schaumburg
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Schaumburg staff and other travellers.
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Questions? Get answers from Chicago Marriott Schaumburg staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor facing away from Highway”
 of 5 bubbles gwardbeeler, 12 Mar 2017 | Read review
“Ask for floor high up and away from front of the building, opposite highway.”
 of 5 bubbles DarnelleB, 2 Mar 2017 | Read review
“Ask for a room with no people in the neighboring rooms.”
 of 5 bubbles tcmerge, 11 Feb 2017 | Read review
“stay elsewhere”
 of 5 bubbles Wtfv, 10 Feb 2017 | Read review
“Upper floors for an expansive view.”
 of 5 bubbles I4460LLkarenm, 26 Jan 2017 | Read review
5 of 5