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Hyatt House Chicago/Schaumburg

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Traveller (99)
Room & Suite (98)
Dining (26)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Located just 30 miles west of Chicago, our hotel in Hoffman Estates offers everything you need to escape the hustle and bustle of the busy city, yet all of the conveniences you need to feel right at home. Wake up to Starbucks® coffee and unwind at the Coffee to Cocktails bar. Easily explore the area with our complimentary shuttle service, taking you to area restaurants, shopping, businesses and attractions located within a 5-mile radius. You’ve come too far to settle now…welcome home. What You’ll Love: Pet-friendly rooms: Relax in 126 guestrooms furnished with our plush Hyatt Grand Beds®, swiveling 42” flat screen TV, and a Cozy Corner Sleeper Sofa. Prime location: Situated just off of I-90 offering easy access to O’Hare Airport, Sears Centre Arena, Sutton Creek Crossing, and Elgin Sports Complex. 24/7 dining: Start your day with free breakfast, then enjoy freshly prepared favorites on your time Meeting & events: Host an event in 1.035 sq. ft. of flexible space ideal for corporate
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Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Babysitting
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Mid-range
Quiet
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
73Somewhat walkable
Grade: 73 out of 100
22Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
640Reviews
166Photos
5Q+A
47Room tips
Traveller rating
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Popular mentions
Hot tub was not working. Maintenance completely inadequate. Staff was rude, disrespectful, and unaccomodating. The only nice thing I can say is that the bed was very comfortable. However I will never return to this hotel and I would strongly recommend against them.
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Review collected in partnership with Hyatt Hotels
Response from Hanan_N2019, General Manager at Hyatt House Chicago/Schaumburg
Responded 1 week ago
Dear guest, I offer my sincerest apologies for your dissatisfaction with your stay. Reviews like this I take incredibly seriously and the problems you mentioned will be addressed, I can assure you of that. I am interested in hearing more about your stay and further assisting you in any way that I can. Please reach out to me I want to hear details of your experience and do everything I can to make this right. I know how important a hotel stay is and I am truly disappointed to read this review. We stand for none of these things at the Hyatt House in Schaumburg and I will address these problems promptly. Reach out to me please so I may assist you further. My name is Hanan and I am the General Manager at this property. You may e-mail me directly at: 847-330-8555. I will wait to hear back form you! Have a wonderful afternoon!
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The good: 2 bedroom, 2 bathroom suite for $170 per night. The hotel allows pets (which is awesome). The staff was VERY nice and accommodating. The hotel has a small indoor pool and nice-sized hot tub, exercise room, and a large breakfast including made to order omelets (some of
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Response from Hanan_N2019, General Manager at Hyatt House Chicago/Schaumburg
Responded 2 weeks ago
Dear Barry, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation. My phone number is 847.330.8555 I will wait to hear from you and have a wonderful evening!
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Very warm & inviting hotel. Wonderful staff. Well-kept rooms. Fantastic free hot breakfast with made-to-order omelets. Only thing preventing a 5 rating was that we had to turn on the hot water in the shower & let it run for about 3-5 minutes to get some hot water up to our 5th
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Response from Hanan_N2019, General Manager at Hyatt House Chicago/Schaumburg
Responded 2 weeks ago
Dear Guest, Thank you for your kind review! We truly appreciate your kind words about our staff and breakfast. It's definitely a boost for us every time we hear positive reviews such as this one. I am sorry to hear that you were not satisfied with our hot water. This has been communicated to our maintenance team. We hope to be able to welcome you back on a return visit to Hyatt House in Schaumburg IL.
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The overall stay was fine, the room needs a little bit of maintenance (bathroom floor had a long crack along it, wallpaper peeling off, multiple dark brown stains on the curtains). Several dishes missing- 4 plates, 4 cups, 3 bowls, 2 forks, etc. Room has beds to sleep 6 and full
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Review collected in partnership with Hyatt Hotels
Response from Hanan_N2019, General Manager at Hyatt House Chicago/Schaumburg
Responded 2 weeks ago
Dear Guest, I hope this notes finds well. Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. This is very disappointing to hear, however we hope you give us another chance to make it up to you and our family. Please let me know if you want to discuss this personally. You can reach me at 847-706-9007. When you call; pleas let the front desk representative know that you need to speak with me. I am the General Manager and I would like to hear from you. Enjoy your weekend and hope to her from you soon.
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This hotel is grat. Room was very clean and was more than enough for family with two kids. Bed is comfortable. Breakfast, there is a lot of good food. For my family, everybody found food for themself, what they like. I strongly recommend this hotel. Me and my family come back
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Response from Hanan_N2019, General Manager at Hyatt House Chicago/Schaumburg
Responded 2 weeks ago
Dear Guest, Happy New Year to and to your family!! Thank you for choosing to stay at Hyatt House Chicago/Schaumburg and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Have a wonderful evening!
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Photo provided by managementHyatt House Chicago/Schaumburg
Studio Suite
They'll shop for you! Here's the grocery order card.
Dirty floor
Full kitchen
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12345620
HI, what is the best way to get downtown from your hotel using public transit?
When we stayed, we took the shuttle or a taxi (~$12) to Medina Station and caught the train. It is about 50 mins to Union Station. Kids ride the train for free ($10-ish for an adult) and it runs hourly during non peak times, every 2 hours on a Sunday, maybe. I downloaded one of the Taxi service apps so that on the way back, I could call a taxi (303 taxi, I think) and have it waiting for us at the station. For transit in general we also found the Moovit app useful. Not sure if this is the best way but it worked for us.
0 votes
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Janis L, While we do have several handicap accessible rooms within our hotel, unfortunately we would not have any rooms with the standard bed frame. Please let me know if I can be of any further assistance.
0 votes
Says "pet friendly". What is the fee?
Domna C is correct! Please see details below and do not hesitate to contact us at 847.706.9007 with any further questions: $75.00 – Guests staying 1-6 nights $175.00 – Guests staying 7-30+ nights •Limit of two (2) pets per room & maximum weight of 50 lbs. per pet, 75 lbs. total. •All pets must be housebroken •We reserve the right to refuse pets that do not meet customary standards for household pets, based on species, odor, or aggressiveness. •Your pet must be confined in a carrier if left unattended during the housekeeping service of your room, or you can make arrangements to be present when your suite is being serviced. •It is mandatory requirement that all guest rooms with pets are serviced by our housekeeper at a minimum of every three (3) days. •Pets are not allowed in the common areas (i.e. Guest House, Pool, etc), and we have a walking area complete with bags for excrements available on the West side of the hotel. We look forward to seeing you!
1 vote
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Is there a CTA line close by and will the shuttle take us to the CTA station?
NO......CTA does not run that far out. There is a Metra station in Medina, about a 5-10 minute shuttle ride. The Hyatt House will shuttle you there if you schedule it before hand. That is the extent of the distance the shuttle travels.
0 votes
do you have an event room?
Thank you for contacting us regarding our meeting room. We do have 1 meeting room here at the hotel. It is 900 sq. ft and can accommodate up to 40 guests, based upon the set up of the meeting room. We do allow you to bring in your own food and beverage or we can arrange catering through our preferred vendor. If you are interested in checking the availability of the meeting room, please call the hotel direct at (847) 706-9007 and push option (2) for the sales department. We will be more than happy to assist you. Have a great day. Warmest Regards, Tania Gawel Director of Sales Hyatt House Chicago/Schaumburg
0 votes
"It was not very busy when we were there. Maybe request a room away from others if you can."
"good views from 5th floor (of other hotels)"
"Go to Egg Harbor nearby breakfast place for lunch! (Not about the room - but a tip)"
"The room was nice and clean, but the hotel somehow gave off a run down vibe???"
"All rooms are the same but the pet friendly comes with a huge charge so be warned there is a weight restriction here Noisy kids in halls"
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12345610
PRICE RANGE
US$ 88 - US$ 143 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt house chicago/schaumburg hotel schaumburgschaumburg hyatt summerfield suitesschaumburg summerfield suiteshyatt summerfield suitessummerfield suites schaumburghyatt schaumburg
LOCATION
United StatesIllinoisSchaumburg
NUMBER OF ROOMS
134
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