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Extended Stay America - Chicago - Schaumburg - Convention Center

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Traveller (2)
Room & Suite (7)
Dining (2)
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Overview
  • Excellent35%
  • Very good23%
  • Average8%
  • Poor14%
  • Terrible20%
Travellers talk about
“non smoking”(2 reviews)
“motel”(3 reviews)
“kitchenette”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Hot Tub
Non-Smoking Rooms
Suites
Fitness centre
Pets Allowed
2 Star Hotel
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Additional information
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (34)
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11 - 15 of 34 reviews
Reviewed 26 October 2017

As title says, its a hotel without hotel experience. No room service for a week! Everything you need, you need to go to front desk to get it. Image carrying a big box of dishes along with your luggage to your room while checking in....More

Review collected in partnership with Extended Stay
Thank deepaka462
Response from 00esa, Manager at Extended Stay America - Chicago - Schaumburg - Convention CenterResponded 27 October 2017

Deepak, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and...More

Reviewed 9 August 2017

Wouldn't stay here again! The beds had gross stains. The room smelled. Bed linen was dirty. Fridge wasn't working properly neither was the air conditioner. Staff was unfriendly or helpful. The only good note was that they accepted pets and there is an amazing dog...More

Review collected in partnership with Extended Stay
Thank 88heidir
Response from 00esa, Manager at Extended Stay America - Chicago - Schaumburg - Convention CenterResponded 13 October 2017

We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted us to redouble training efforts, so we can be sure to meet the high standards you should always expect from us every single stay. Please give us another chance...More

Reviewed 25 July 2017

The staff are very friendly and willing to please. We travel with our small dog and they have a $25 (upto like$150)a night dog fee which is a bit much when your only staying a night or 2. Most hotels charge $10 for the whole...More

Review collected in partnership with Extended Stay
1  Thank Bethany B
Response from 00esa, General Manager at Extended Stay America - Chicago - Schaumburg - Convention CenterResponded 27 July 2017

Bethany, thank you for staying at Extended Stay America - Chicago - Schaumburg - Convention Center. We are delighted to read you and your family loved our attentive service and had a comfortable visit. However, we are sorry you were not happy with our pet...More

Reviewed 23 July 2017

This is a great location to access so many areas in and around Schaumburg. The rooms are basic, but clean and have everything you need to stay for several days. Can't beat the price for what you get!!More

Review collected in partnership with Extended Stay
Thank kristint356
Response from 00esa, Manager at Extended Stay America - Chicago - Schaumburg - Convention CenterResponded 17 March 2018

Kristin, thank you for sharing your experience at Extended Stay America - Chicago - Schaumburg - Convention Center. We are glad to read you loved the convenience of our location and found us to be a great value in the area. It was a pleasure...More

Reviewed 24 June 2017

Horrible. They didn't have the rooms that I had reserved twice. Then wouldn't let me cancel the reservation without paying for the reserved rooms even though they didn't have them. Wouldn't let me reserve the rooms with my clc card, then wouldn't accept the clc...More

Review collected in partnership with Extended Stay
Thank R8776ZEnicks
Response from 00esa, General Manager at Extended Stay America - Chicago - Schaumburg - Convention CenterResponded 26 June 2017

Please accept my apology for the inconvenience and less than favorable experience you had at our hotel. I am sorry to know about the problems you had with your reservation and even more, that we were unable to resolve it to your satisfaction. It is...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Hot Tub
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 77 - US$ 94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$ 77 - US$ 94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveller (2)
Room & Suite (7)
Dining (2)
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Room Tips
"near an exit for smoking"
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"Back side & Park your vehicle at your window. Comforting for me"
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"it's better to sleep in your car!!!"
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"Bed Bugs... Noise heater... Garbage under furniture"
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