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Royal Relax Inn Fairmont City

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Traveller (1)
Room & Suite (4)
Dining (1)
Overview
  • Excellent13%
  • Very good0%
  • Average13%
  • Poor7%
  • Terrible67%
  • 11 Mar 2017
    “Upsetting experience”
  • 20 Mar 2016
    “Laughably bad”
5280 Collinsville Rd, Sauget, IL 62201-2344 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Hot Tub
Non-Smoking Hotel
Pets Allowed
Wheelchair Access
2 Star accommodation
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (15)
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1 - 5 of 14 reviews
Reviewed 11 March 2017 via mobile

Horrible, horrible place. Mind blown. They obviously spend more time here on trip advisor responding to negative reviews than they do trying to prevent them. PLEASE do not spend money here. They were so mean and hateful to us. Read full review: & if there...More

1  Thank Departure699481
Response from RoyalRelaxInn, Webmaster at Royal Relax Inn Fairmont CityResponded 16 March 2017

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I...More

Reviewed 21 March 2016 via mobile

This is the worst motel I've ever been to. We picked this one because it was cheap and it was 4am and we were ready to get off the road. We go in and the guy says the rate is $120 because it was "the...More

2  Thank Kaitlin W
Response from RoyalRelaxInn, Webmaster at Royal Relax Inn Fairmont CityResponded 12 May 2016

Dear Guest, Thanks for your opinions. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We take pride in our hotel and in providing a great place to stay for so many guests, and I deeply...More

Reviewed 19 August 2015

Mildew smell upon entering the room. Window shades with holes, blinds lopsided with missing blades. Bedspreads with cigarette holes, sheets so thin as if your body is touching the bare mattress. Only two thin bath towels ( no bath mat). No soap or shampoo, no...More

Thank L L
Response from RoyalRelaxInn, Webmaster at Royal Relax Inn Fairmont CityResponded 12 May 2016

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways, but I’m glad the problems weren’t severe enough to cause you to leave or cut short your stay. We take real pride in this hotel and...More

Reviewed 10 June 2015

Upon arrival was in line behind a dissatisfied customer(go figure).He was arguing with a barefoot manager through bullet proof glass!!! i had car troubles and could not stay and asked for my money back but they would not do a refund. i was going to...More

2  Thank Don T
Response from RoyalRelaxInn, Webmaster at Royal Relax Inn Fairmont CityResponded 12 May 2016

Dear Guest, Thank you for the review. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I apologize that we let you down and that you had to change your travel plans because of car trouble....More

Reviewed 23 April 2015

This was possibly the worst motel we ever stayed in. Upon entering the room it had a terrible old mildew mold smell, the carpet was nasty, we inspected the bed first for bugs and didn't see any, but my husband said he was bitten by...More

2  Thank Christle Y
Response from RoyalRelaxInn, Webmaster at Royal Relax Inn Fairmont CityResponded 12 May 2016

Dear Guest, I appreciate your comments. I’m very sorry we couldn’t meet your needs or expectations. We take great pride in being a pleasant, friendly and accommodating place to stay, and we obviously let you down in some ways. For that, I apologize. I hope...More

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About
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Business Centre with Internet Access
Hot Tub
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair Access
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
43
Price range
US$ 55 - US$ 63 (Based on Average Rates for a Standard Room)
Location
United States > Illinois > Sauget
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
43
Price range
US$ 55 - US$ 63 (Based on Average Rates for a Standard Room)
Location
United States > Illinois > Sauget
Photos
Traveller (1)
Room & Suite (4)
Dining (1)
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Questions & Answers
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Room Tips
"Non smoking rooms smells smoke"
PortlandKay
16 Aug 2014
Read review
"Go elsewhere"
uk_beckylee
29 Jun 2011
Read review
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