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Quality Inn & Suites

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108 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Milford, Michigan
Reviewed 29 September 2016

My main concern about this hotel was security. As a women traveling alone this is very important to me. This is a large hotel with only two floors so it has many long hallways and no elevators - only stairwells. The exterior door on the east end of the hotel was not locked at 11:30pm - the door didn't even...

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Helpful?
Thank akehcmbf
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I understand your concern. I would like you to know that all our doors are an auto lock. If anybody goes close to...

Little Rock
Reviewed 27 September 2016 via mobile

We stayed at the Quality Inn and Suites, Saint Charles for multiple days while visiting our daughter. The place was very clean and quiet. We stayed in one of their efficiency suites, which provided a bit more space for spreading out. We left every day at mid morning and when we returned, the room had been made up and cleaned....

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Thank nj50
Qistc, General Manager at Quality Inn & Suites, responded to this review

Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,...

Kennewick, Washington
Reviewed 20 September 2016

We wanted to stay here because we had family also staying here. All the rooms were booked, but the staff promised to call if there were cancellations. To their credit they called as promised and put us close to family They also let me e-mail them an attachment when the printer and their "business center" wouldn't communicate with either of...

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Helpful?
Thank debrueg
Qistc, General Manager at Quality Inn & Suites, responded to this review

Dear Megan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,...

Kellogg, Minnesota
Reviewed 4 September 2016

This was a personal trip to visit friends and family. The hotel was conveniently located just a little at the edge of town so we didn't get the noise and busy traffic, yet easy to come and go from. The hotel staff were friendly and professional. There was no wait and we were assigned a room without any problems. The...

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Helpful?
Thank vintagelove822
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Sandra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,...

Minneapolis, Minnesota
Reviewed 23 August 2016

We have stayed at this property for many years. We were originally attracted to the former owner's concept of modernizing an older property. It was great to see it saved from the wrecking ball. The standards of maintenance, service, and cleanliness were consistent. Under the current franchise, standards are changing. On our most recent stay, we were greeted by a...

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Helpful?
Thank Dean B
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Brian Keith, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer...

Reviewed 21 July 2016

We stayed here for a busy visit to our two families, we arrived from Dubai. Breakfast was good, room clean and comfortable. Staff helpful when we needed something. No complaints, and location is good, easy access to I90 and Woodfield mall if you need something.

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Helpful?
Thank BryanandMaria
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Bryan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,...

Illinois
Reviewed 11 July 2016

This is a large but bit 'tired' hotel property located right on Route 64 and one mile from downtown St. Charles...interior entrance so safe...large property...stayed one night for a wedding...room was decent size but smelled a bit 'musty'...main complaint is no elevator...so you have to carry luggage up one flight of stairs...fortunately only two stories high so not that difficult...

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Thank Davidfromllinois
Qistc, General Manager at Quality Inn & Suites, responded to this review

Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Elevator is coming soon and lot more updates are on the way. Your satisfaction is important to us and we will be using...

Indianapolis, Indiana
Reviewed 11 June 2016

Stopped over night at this hotel. Average amenities. Looks better from outside than in, but it is reasonably comfortable. Rooms a little small, bathroom OK, long walk to some rooms, close to restaurants on Main St..no complaints, breakfast is fine. No complaints. Would probably stay again if in the area

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Thank saltsy372
Albertville, Alabama
Reviewed 24 May 2016

I stayed here for business recently. I chose the Quality Inn instead of the Best Western across the street because Quality Inn has indoor entrances to the rooms. Otherwise they seemed similar from the online descriptions. The room was spacious and clean. However, there was no closet. There was a fridge and a microwave. There is no elevator, but my...

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Helpful?
Thank drj999999
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Drj, Thank you for taking the time to provide us with a most EXCELLENT description of your visit and stay with us at The Quality Inn & Suites, St. Charles, IL. We all certainly agree with you that the hotel is..."Very clean, quiet & comfortable." The staff, in all departments, takes their responsibilities seriously and are committed to providing...

Bartlett, Illinois
Reviewed 7 February 2016

My reason for picking this location was because for each review of the facility the manager wrote a reply or responded in kind to the comments or criticism. The staff was friendly and very responsive to my request for directions and assistance. Facility is bright and cheerful and clean.

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Helpful?
Thank John V
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear John Thank you so much for your wonderfully kind words about our hotel, staff and the manager. It was very gratifying to read that the friendliness and service of the staff were your most notable highlights. Each team member strives daily to make our guests feel most welcome and provide EXCELLENT service, and it is most satisfying for me...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
We have just completed a lobby and breakfast room remodel. Welcome to the Quality Inn & Suites St. Charles! The moment you enter our newly renovated lobby, you are welcomed into a unique hotel with a mix of contemporary design and charming traditional ambiance complimented by personalized service and contemporary amenities.The Quality Inn & Suites St. Charles is located in the scenic Fox River Valley near many attractions such as the Kane County Fair Grounds, Fox Valley Ice Arena, Nobel Fool Theater and the Kane County Cougar s Baseball Stadium to name a few. In addition, we are approximately 2 miles west from the quaint shops, & numerous restaurants that downtown St. Charles has to offer. Business near by include, ConAgra Foods, Power Packaging, Siemens, Fermi Lab National Headquarters and Ball Horticultural. Our newly renovated St. Charles hotel features 122 guest rooms, two meeting rooms with 1,500 square feet of total meeting space, free wireless high-speed Internet access, and a seasonal outdoor pool. In addition, guest laundry & same day valet laundry services, a 24-hour business center, 24 hour fitness center and our complimentary Express Start breakfast bar served every morning 6 AM to 10 AM featuring Holiday Inn Express signature cinnamon rolls, rotating hot items & much more! Visit St. Charles, IL and Stay Smart at the Quality Inn & Suites. ... more   less 

Additional Information about Quality Inn & Suites

Address: 1600 E. Main St, Saint Charles, IL 60174 (Formerly Holiday Inn Express)
Region: United States > Illinois > Saint Charles
Price Range: ₹ 5,091 - ₹ 7,669 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago-St. Charles Hotel Saint Charles
Holiday Inn Saint Charles
Saint Charles Holiday Inn
Hotel Style:
#4 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
1 question
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Saint Charles, Illinois

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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel is built like a "C" so the higher room numbers are further from the front desk - you can walk outside during the summer”
mtnwinegirl, 11 Mar 2017 | Read review
“back side was very quiet. but I think most of the motel would have been quiet.”
coachdevito, 4 Oct 2016 | Read review
“There are no elevators so ask for first floor rooms if accessibility is an issue for you”
akehcmbf, 29 Sep 2016 | Read review
“Quite & clean room”
921zhia, 3 Nov 2015 | Read review
“The Jacuzzi suite is very comfortable and has a rather large Jacuzzi.”
daviddS6487WQ, 5 May 2015 | Read review
5 of 5