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Quality Inn & Suites St Charles - West Chicago

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1600 E Main St, Saint Charles, IL 60174-4726
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (20)
Room & Suite (23)
Dining (3)
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A note from Quality Inn & Suites St Charles - West Chicago
Updated 02/06/20

About

#7 of 10 hotels in Saint Charles
Location
Cleanliness
Service
Value
We have just completed a lobby and breakfast room remodel. Welcome to the Quality Inn & Suites St. Charles! The moment you enter our newly renovated lobby, you are welcomed into a unique hotel with a mix of contemporary design and charming traditional ambiance complimented by personalized service and contemporary amenities.The Quality Inn & Suites St. Charles is located in the scenic Fox River Valley near many attractions such as the Kane County Fair Grounds, Fox Valley Ice Arena, Nobel Fool Theater and the Kane County Cougar s Baseball Stadium to name a few. In addition, we are approximately 2 miles west from the quaint shops, & numerous restaurants that downtown St. Charles has to offer. Business near by include, ConAgra Foods, Power Packaging, Siemens, Fermi Lab National Headquarters and Ball Horticultural. Our newly renovated St. Charles hotel features 122 guest rooms, two meeting rooms with 1,500 square feet of total meeting space, free wireless high-speed Internet access, and a seasonal outdoor pool. In addition, guest laundry & same day valet laundry services, a 24-hour business center, 24 hour fitness center and our complimentary Express Start breakfast bar served every morning 6 AM to 10 AM featuring Holiday Inn Express signature cinnamon rolls, rotating hot items & much more! Visit St. Charles, IL and Stay Smart at the Quality Inn & Suites.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Tennis court
Kids stay free
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Canoeing offsite
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Quiet
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct For Lowest Price!
143Reviews4Q+A22Room tips
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Caroline H wrote a review Sep 2022
1 contribution
My boyfriend and I stayed here the night before a local marathon. I received a call the day we checked out in which a staff member told me I had stolen a “wall charger” from the room and would be charged. I asked her to describe the charger, and she could not give me a description. Thinking we might have mistakenly packed something into our bags, we looked through our luggage and found nothing. Neither of us could recall seeing such a thing (we both had brought our own chargers) and we stated as much. The staff member told me, “it’s not our screw up, it’s yours”. She repeatedly stated we had stolen it and would be charged. I don’t mind paying the extra $25, but the accusation and the way it was conveyed was a bit unsettling.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jill G wrote a review May 2022
Chicago, Illinois20 contributions3 helpful votes
Hotel's Favourite
From the friendly, helpful front desk to the clean comfortable room, we had a great stay. Very well-kept hotel. Located on the main road, it is only one mile from the downtown area. Parking is ample and free. I would recommend this hotel to anyone staying in the Saint Charles, IL area.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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SCWTLOVER wrote a review Jul 2022
5 contributions2 helpful votes
NEVER AGAIN will I stay at a Choice Hotels property after staying here!! I told the front desk clerk that I had a certified service animal when I checked in. Per this hotel's listing, service animals do not incur any extra charges (and it's ILLEGAL if they do). On my THIRD day there I received a call from the manager informing me that I am being charged an additional $100 because I was assigned a room that was not pet friendly. What?? I was ASSIGNED that room and was already there THREE days and then charged. This place discriminates against people with disabilities, plain and simple. I was told that even Certified support animals are NOT welcome without a $100 fee to disinfect the room. My pup does NOT shed, left no messes in the room, was quiet and no one was bothered by him. I am in the process of disputing this charge and have contacted an ADA Attorney and will be pressing charges against this owner. I had selected this hotel because of the lowest price in the area and it turned into the most expensive place in the area. I was on a budget and this man had no empathy for me as a person. Also, my room was not cleaned once while I was there, the people in the room next to me were smoking pot and the smell seeped into the hallway and apparently that was allowed. I will NEVER STAY in a Choice Hotel Property ever again!!!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jyss wrote a review Oct 2021
Saint Paul, Minnesota532 contributions110 helpful votes
I don't expect a ton from this brand but in this case it failed to meet my expectations. We had our dog but the hotel website at least app does not indicate only a select few rooms are dog friendly. We arrive and they do not have the type We booked because of this restriction. The room we got wasn't well maintained or very clean. It really needs to be remodeled. I am not sure if this was because it was a pet friendly room or if rest of hotel was same. On the plus note their was lots of grass to walk the dog.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote1 Repost
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ANN wrote a review Oct 2021
1 contribution
Stayed here for one night for an out-of-town wedding and was very impressed. The hotel is clean, modern, updated. High-speed Wi-Fi in the room worked great; easy to connect. Room was quiet and hallways, lobby very clean and well-maintained. The bed and bedding/pillows were so comfortable, I am ordering the pillows and mattress cover for MY bed at home! Staff was very friendly and helpful. Breakfast was wonderful easy to go in a bag and coffee was hot and good tasting.
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Date of stay: October 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisa C wrote a review Jul 2021
Boca Raton, Florida, United States4 contributions
1st the place is old and smells musty. No elevators so if your room is on the 2nd floor good luck lugging your luggage up 2 flights of stairs. There is no one to help you. No buffet. Brown bags for breakfast because they have no one to work the buffet. Hair dryer came off the wall and no one came to fix it. It’s not cheap so save your money and go elsewhere. You’ll be glad you did.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Scott T wrote a review Nov 2020
Sandpoint, Idaho12 contributions3 helpful votes
The room was clean, spacious, comfortable, and a great price (partially due to COVID). The owner/manager was very friendly and helpful. My plans changed and even though I had booked through a 3rd party app he worked with me and made my arrangements work out.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Thomas D wrote a review Nov 2020
1 contribution
Staff was nice but with Illinois being shut down not a whole lot to do outside of go to work and stay at the hotel. I’ve been here over a week now and still cannot connect to WiFi on my devices. Burned up all of my mobile hotspot after upgrading it. I have called IT for this issue multiple times and when I get told it’s being sent up to a senior tech next time I call my case was closed and I never get a call back and never got connected. I have another week here. And am very unsatisfied so far.
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Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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RBL wrote a review Sep 2020
19 contributions2 helpful votes
We made a refundable reservation in February. for 1 night in June Due to the Covid-19 problems we could not stay in June. Only after several request for a refund the hotel did this. Terrible service of this "Quality" Inn.
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Date of stay: June 2020
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jenna H wrote a review Sep 2019
Madison, Wisconsin13 contributions15 helpful votes
The staff is super friendly and the pool area is well maintained. The pool was closed because it’s September and it’s an outdoor pool. Love carbs or don’t bother with the free breakfast. The coffee is weak. But it’s very well maintained and clean. The bed was fine and the place was clean. The room had a fridge and microwave which is always a plus. But the room and hvac system was very musty, and it had an overly chemical cover up smell. I woke up super stuffy in the morning. If you are on a budget and aren’t sensitive to smells this is a fine hotel choice.
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$83 - $129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express chicago-st. charles hotel saint charles, holiday inn saint charles, saint charles holiday inn
FORMERLY KNOWN AS
Holiday Inn Express
LOCATION
United StatesIllinoisSaint Charles
NUMBER OF ROOMS
122
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Frequently Asked Questions about Quality Inn & Suites St Charles - West Chicago
Which popular attractions are close to Quality Inn & Suites St Charles - West Chicago?
Nearby attractions include Trend + Relic (0.7 km).
What are some of the property amenities at Quality Inn & Suites St Charles - West Chicago?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Quality Inn & Suites St Charles - West Chicago?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Quality Inn & Suites St Charles - West Chicago?
Guests can enjoy free breakfast during their stay.
Is parking available at Quality Inn & Suites St Charles - West Chicago?
Yes, free parking is available to guests.
What are some restaurants close to Quality Inn & Suites St Charles - West Chicago?
Conveniently located restaurants include St Charles Place, Colonial Cafe, and Bosa Donuts.
Are there opportunities to exercise at Quality Inn & Suites St Charles - West Chicago?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Quality Inn & Suites St Charles - West Chicago?
Yes, dry cleaning and self serve laundry are offered to guests.
Are pets allowed at Quality Inn & Suites St Charles - West Chicago?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Quality Inn & Suites St Charles - West Chicago offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Quality Inn & Suites St Charles - West Chicago?
The staff speaks multiple languages, including English and Spanish.