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BEST WESTERN Inn of St. Charles

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BEST WESTERN Inn of St. Charles
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356 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Inn of St. Charles
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Showing 351: English reviews
Portage, IN
Reviewed 9 January 2017

I was given an upgrade upon arrival by the desk clerk. I didn't ask for that, but this happens often at Best Westerns because I am a rewards member. Hotel was easy to find, clean and quiet. Window units can be a bit drafty in the dead of winter, but that is only a very minor complaint.

Review collected in partnership with Best Western
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Helpful?
Thank joerazz1028
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Thank you for your 5-star review. We appreciate all of the wonderful compliments you shared with our other travelers. I am elated to see that you enjoyed your stay with us, and that you are a rewards member, and are part of the Best Western Family. We absolutely love it when our rewards members choose to return to stay at...

Reviewed 3 January 2017

This hotel offers the amenities of a hotel with the yesteryear charm of a motel. The breakfast area is a pretty cramped, but if that's not an issue for you this hotel is a great value. My room featured a huge TV (probably 50") and a remodeled bathroom. The HVAC unit in the room had to work overtime due to...

Review collected in partnership with Best Western
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Helpful?
Thank Joe B
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Thank you for your review and feedback on what you enjoyed about your last visit to the Best Western – St. Charles. Thank you very much for your positive feedback. We appreciate you taking the time to compliment on our updated bathrooms, and it is always exciting to read that a guest noticed the upgrades the property just recently underwent....

Reviewed 26 December 2016

Our regular stays at the BW in St. Charles, IL have been excellent. It is a great value in what is a very pricey market. Moreover, the staff is very accomodating to our needs. We highly recommend the BW for travelers.

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Helpful?
Thank Terri B
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

WOW! Thanks for your 5-star review. We appreciate all of the wonderful compliments you shared with our other travelers. I am elated to see that you enjoyed your stay with us. It is Wonderful to hear that you chose us for your regular hotel on your travels to the St. Charles area. Thank you for your wonderful comments on our...

Pekin, Illinois
Reviewed 16 December 2016 via mobile

They update there rooms about 2014-15, There nice, beds are a little hard for me. Good price on rooms for this area. The winter months can get a tad cold in the room, " must close bathroom door" it can block the heat.

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Helpful?
Thank Toby C
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Thank you for your comments on Trip Advisor regarding your experience during your recent stay. It is our goal to consistently provide superior service and accommodations to our guests, your comments are very important to us. Thank you for noticing the update on the rooms. The Chicago land area does have a reputation for being exaggeratedly cold in the winter...

Phoeniz, United States
Reviewed 10 December 2016

We stayed in the executive rooms. Large room with 2 queen sized beds - very comfortable. We were visiting friends and family in the area and were happy to come back to a warm, clean, comfortable place to sleep.

Review collected in partnership with Best Western
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Helpful?
Thank karenwR7170QH
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Thank you for your review. I am pleased to read that you found our rooms to your likings. We take great pride in ensuring that all of our guests feel comfortable and welcomed. I hope that you enjoyed your family vacation and invite you to stay with us again should you ever find yourself in the St. Charles area. And...

Chicago, Illinois, United States
Reviewed 24 November 2016 via mobile

We were given a smoking room which was disgusting. It was like sleeping in an astray. On the first night I asked to be moved and they claimed only a manager could do it, but refused to call one when I asked. The next morning I tried to get moved again and they claimed they were sold out, which was...

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Helpful?
Thank Becky A
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Thank you for your feedback. First, I would like to offer an apology regarding your experience. I am deeply saddened by the fact that you did not enjoy your stay at our hotel. Our goal is always to provide a great stay for our guests and that we failed you in that regards is always very disheartening to hear. I...

Reviewed 13 November 2016 via mobile

We stayed here 1 night. We had booked 2 nights but had a change of plans, and the man at the front desk allowed us to check out and cancel the second night. The room was large and very clean, in fact the facilities appear new (at least recently remodeled). Very nice continental breakfast too. We would surely stay again....

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Helpful?
Thank JPridmore
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear JPridmore, Thank you for taking time out of your busy day to share your experiences with the TripAdvisor community. We could not be happier that enjoyed your time with us and got to enjoy our complimentary Hot Breakfast Buffet. Our team are constantly striving to improve our facilities to ensure the best most comfortable experience for all of our...

Chicago
Reviewed 7 November 2016

web site states continental breakfast. they do offer hot items also. Outdoor entrances to rooms, noise filters in a lot. None from adjacent rooms. 2 floors, no elevator. Updated baths, normal hotel decor in room. Clean, beds okay, I would have liked firmer. Gps couldn't find address, used Colonial Cafe, next door and found it.

Review collected in partnership with Best Western
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Helpful?
Thank roadtrippersx2Chicao
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Dear roadtrippersx2Chicao, Thank you for sharing your feedback on your recent stay with us. I am sorry to hear that you experienced some noise during your visit. The next time you join us I would highly recommend asking about our spacious Executive Rooms which are 100% interior corridors. As you mentioned, we have recently made upgrades to all of our...

Freeport, Illinois
Reviewed 2 November 2016

We go to St Charles every year for the festival of the vine. and always try to stay here, it's only a short drive to Geneva where the festival is held. and you can take a cab there and back and , they have an out door pool.

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Helpful?
Thank katiemoore2014
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Thank you for staying with us. I am so glad that you noticed the location and how close we are to the festival. I also noticed that you have made use of our swimming pool. I am happy to hear that you enjoy us. We hope that you return for the next festival and even sooner. Thank you for your...

Loretto, Tennessee
Reviewed 25 October 2016

The room was clean but not what I had expected from this chain of Hotels. We had a great stay but it was as well maintained as I had hoped. The staff were not great at English and it was difficult to explain our needs at times. It was a rundown type of location. I was disappointed and will not...

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Helpful?
Thank claytonwilbanks
Carlos S, Guest Relations Manager at BEST WESTERN Inn of St. Charles, responded to this review

Well first I would like to thank you for taking the time to fill out our survey. I understand just how precious time actually is. I am so sorry that that you did not enjoy your stay. I can assure you that you are safe at this location. I am glad to hear that at least you enjoyed your stay....

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
In addition to unbeatable value, and a great location at this St. Charles hotel, enjoy a complimentary local shuttle for groups of six rooms or more to the best the area has to offer. Explore historic downtown St. Charles. Shop to your heart's content at the Kane County Flea Market, Geneva Commons, Fox Valley Mall and Aurora Chicago Premium Outlets. Press your luck at Hollywood Casino in Aurora and Grand Victoria Casino in Elgin. Explore the Kane County Fairgrounds, Funway Entertainment Center and Pottawatomie Park. Attend special events, like the bi-annual Toy Show, Jukebox Show, annual Scarecrow Festival and more - all very popular with locals. Your St. Charles vacation experience is customizable to your interests when you stay at the BEST WESTERN Inn of St. Charles.After a full day out on the town, head back to this St. Charles BEST WESTERN for rest and relaxation. Each comfortable guest accommodation here offers complimentary high-speed Internet access, cable television with HBO(R), a microwave, refrigerator and all the comforts of home. Whirlpool rooms are also available upon request. Other amenities at this St. Charles hotel include complimentary Hot Breakfast with free newspaper each morning, plus a fitness center and an on-site outdoor heated Pool open seasonally. Please note there are no elevators at this hotel, so please request a downstairs room, if needed. ... more   less 

Additional Information about BEST WESTERN Inn of St. Charles

Address: 1635 East Main Street, Saint Charles, IL 60174-2372
Region: United States > Illinois > Saint Charles
Price Range: ₹ 5,430 - ₹ 8,920 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn of St. Charles 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Saint Charles
Saint Charles Best Western
Hotel Style:
#1 Best Value Hotel in Saint Charles
#2 Romantic Hotel in Saint Charles
#3 Business Hotel in Saint Charles
#5 Family Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inn of St. Charles staff and other travellers.
4 questions
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1 month ago
Benson
9 months ago

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Questions? Get answers from BEST WESTERN Inn of St. Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location for doing business in St. Charles.”
cply552, 17 Apr 2017 | Read review
“Rooms detached from main building are very quiet and ground floor located. Great for people with lots of luggage.”
Tourista47, 4 Mar 2017 | Read review
“All the rooms have been remodeled so there all good”
katiemoore2014, 2 Nov 2016 | Read review
“Very spacious enough Room for 3-4 people with no worries”
sparky200441, 24 Sep 2016 | Read review
“Upper floor was very quiet”
CalTheRebel, 30 Jun 2016 | Read review
5 of 5