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Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel

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Traveller (26)
Room & Suite (25)
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About

#6 of 10 hotels in Saint Charles
Location
Cleanliness
Service
Value
Welcome to our Holiday Inn Express Chicago West here in beautiful St. Charles, Illinois. The hotel offers the new Formula Blue Smart Travel Design and will feature an appealing combination of fresh, dynamic, and focused design features that enable an efficient and engaging environment, creating a distinctive style that is evident at every touch point of the Holiday Inn Express® brand experience. Located 40 miles west of Chicago, St. Charles is ideal for both business and leisure travelers. St. Charles, IL offers many different activities from miles of bike trails along the scenic Fox River, to the historic Arcada theatre where many notable musicians and actors have performed over the years. Chicago Premium Outlet mall offers an excellent shopping destination as well as our local restaurants for a great dining experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Convenience store
Newspaper
Parking
Wifi
Indoor pool
Breakfast available
Breakfast buffet
Vending machine
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
199Reviews1Q+A16Room tips
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jessie wrote a review Mar 2024
Geneva, Illinois1 contribution
Love the staff, clean hotel and amaizing breakfast. I recommend this hotel 100% can't wait to visit again. I love the restaurants around the hotel everything is walking distance from the hotel. Downtown Saint Charles is minutes away from the hotel with a great selection of local restaurants.
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Date of stay: March 2024
Value
Rooms
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Relax00296568458 wrote a review Jan 2024
1 contribution
We traveled to Chicago from Iowa with a group of friends and our kids, plan was to have kids burn off energy in the pool, eat pizza and have some fun. Pool water was warm, but the temperature of the room was freezing, kids were shivering in 10 minutes. It was January and it was cold out, however, it felt like the heat for the room was not working. Staff didn't know how to or couldn't turn up the thermostat. A frustrating experience 😑. Stay here in summer months to use pool area.
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Date of stay: January 2024
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel
Responded 3 Feb 2024
Hi Relax00296568458, Thank you for staying at our Holiday Inn Express Chicago West - Saint Charles. We appreciate you for choosing IHG Hotels and Resorts as your travel buddy. We provide an efficient stay in a place that feels fresh and focused only on the features and services you need. I'm sorry for the issues you experienced. I have forwarded your sentiments to our dedicated hotel management team for reference to enhance our services and facilities. I hope you give us another chance to host your next visit. IHG Hotels and Resorts will do its best to provide exceptional service. Best regards, Dominador R. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brad G wrote a review Dec 2023
6 contributions3 helpful votes
Greeted by enthusiastic, pleasant staff upon arrival. Check-in was easy. The property was well-kept and decorated for Christmas. The room was clean and comfortable and I found the bed exceptionally comfortable. Good selection of TV channels and the microwave and refrigerator were a plus. Staff I encountered during this brief stay were all friendly and helpful. Definitely will stay here again.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paul C wrote a review Dec 2023
1 contribution
The hotel looks nice walking in the door. The staff at check in were very attentive and helpful. The only issue we ran into during this stay was no hot water for a shower in the morning. Turned shower on and more air than water came out of pipe. Let water run for about 5 minutes and air finally went away. Hot water lasted 30 seconds before turning cold. Hopefully just a one time issue with water heater or something mechanical at the hotel. Other than the water issue the hotel was a nice place to stay.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kathy H wrote a review Nov 2023
1 contribution
Everything about this hotel was excellent, including comfortable beds and delicious breakfast. The hotel was super clean with friendly and efficient staff. Even the parking lot is well lit and the hotel is in a convenient location.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dwayne B wrote a review Nov 2023
Sussex, Wisconsin208 contributions60 helpful votes
The staff at this hotel was great! We were impressed with how we were greeted by Rocelys during check-in. She thanked us for choosing the hotel for our stay, thanked us for being IHG One Rewards members, and handed us a card with a note wishing us an enjoyable stay and a phone number of where to contact them by phone or text for anything else. That's more service than we received at other IHG locations we stayed at this year. Her professionalism and friendliness were genuine and should be modeled at other IHG locations. Additionally, the staff members were all friendly and greeted you each time. Our room was clean and comfortable for our one-night stay. The breakfast products/selections were excellent when compared with some of the other IHG locations we stayed at earlier this year. As we left, we were thanked again with smiles for staying. Glad we picked this hotel and its location to the Arcada Theatre.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Barbara M wrote a review Oct 2023
Palos Hills, Illinois29 contributions7 helpful votes
Good location. Check in and out were both very easy. Room and common areas were very clean. Staff were extremely friendly, and we were always greeted with smiles. The bed and pillows were very comfortable. The breakfast area had a very good selection of hot and cold foods, and the cinnamon rolls were wonderful. The attendant even brought bacon directly to our table when she noticed the supply in the warmer had just been depleted. We only wish the pool area and pool water were just a little warmer.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jchapo wrote a review Oct 2023
Lincoln, Nebraska42 contributions52 helpful votes
The staff was amazing! They took care of all of our needs so graciously and so helpful. Our family had several rooms booked for a wedding in the family and the team there took care of all our needs. Accommodations were great, food and housekeeping excellent and the front desk staff and day manager were exceptional.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: great pool and great exercise room. and a large variety of breakfast items, hot and cold.
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NorthStar207584 wrote a review Oct 2023
1 contribution
My wife and I had a Sunday wedding to attend that started at 2:30pm. Check-in was at 3:00pm. We arrived at 1:00pm and the desk manager, Ysabel Vasquez, was very receptive to our issue and called housekeeping to ensure that our room was ready for occupancy. We waited about 10 minutes and she allowed us to check in early. We were able to get ready and attended the wedding on time. The hotel was clean the room was clean and the breakfast far exceeded my expectations. The staff were friendly and accommodating.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nicholas R wrote a review Jun 2023
1 contribution
The bed was super soft. Fell asleep right away and got a restful night sleep. The suite room was good with the sofa in a separate area. Only noise I heard was kids running past the door. Love the 1 piece shades on the windows. Didn't let any light in until I wanted it. The mini fridge didn't get cold enough. It was more of a chill than cold. All the staff was nice, curtious and super helpful.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: The pool is not very big.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
₹8,782 - ₹12,713 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
country inn & suites by carlson, st. charles hotel saint charles, country inn and suites by carlson, st. charles, country inn saint charles, saint charles country inn
FORMERLY KNOWN AS
Country Inn & Suites By Carlson, St. Charles
LOCATION
United StatesIllinoisSaint Charles
NUMBER OF ROOMS
83
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOLIDAY INN EXPRESS & SUITES CHICAGO WEST - ST CHARLES, AN IHG HOTEL (Saint Charles) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel?
Nearby attractions include Classic Cinemas Charlestowne 18 Theatre (0.2 km), T.J.Maxx (0.3 km), and Ross Dress for Less (0.5 km).
What are some of the property amenities at Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel?
Conveniently located restaurants include Portillo's St. Charles, St Charles Place, and Vinothai.
Are there opportunities to exercise at Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel?
Many travellers enjoy visiting Fabyan Villa Museum & Japanese Garden (6.8 km), St. Charles History Museum and The Curious Fox Gift (3.5 km), and Pioneer Sholes Historic Site (6.6 km).
Is Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.