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Fairfield Inn & Suites Chicago St. Charles

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Fairfield Inn & Suites Chicago St. Charles
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209 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Chicago St. Charles
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Showing 208: English reviews
Dixon, Illinois
Reviewed 1 February 2017

From the first time I walked in the lobby, the staff was friendly, professional, and accomodating. Now I stay at least once a week, as I am close to work. I am greeted most often by Cecily, Robert, and Jackie always have a smile and all have gone out of their way to make me comfortable. Scott, the GM, is...

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Helpful?
Thank Kelly H
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Kelly H., Thank you for such a great review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We look forward to your next visit. Warmest Regards, Jacqui S GSM

Janesville, Wisconsin
Reviewed 30 January 2017

I didn't expect too much from this hotel but the previous reviews were a lot better than the resort in St. Charles where the wedding reception we were attending was being held. Since I had a Marriott Free Night Award I needed to use up anyway, I decided to give it a try. I was immediately impressed with the complementary...

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Thank Jerdog43
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Mr. Jerdog43, I am sorry to hear that you encountered some issues during your stay and had very low expectations of us as a brand with Marriott. I am however so pleased to hear that our staff was able to "wow" you at check in with and upgrade and honor a late checkout request for you. I will definitely acknowledge...

Reviewed 27 January 2017 via mobile

I've stayed here a few times for business trips. I have to say the staff is the friendliest staff I've encountered while traveling for business. Cecily and Jacqui always remember me and y coworkers when we come back. They both have gone above and beyond to assist us with any information we may request. We will definitely be back.

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Helpful?
Thank Missy B
Scott C, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Missy B, Thank you for the amazing review. As you stated Cecily and Jacqui do an amazing job, I will definitely pass on the kind words to both of them to make sure they keep up the great work. Its reviews like this that really make our job worth while. We look forward to seeing you and your coworkers...

Reviewed 27 January 2017 via mobile

Great value and customer service! Been here several time for business and it has never been a disappointment! You can't beat the service you receive from Cecily and Jacqui!!! These two will go above and beyond for there customers.

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Helpful?
Thank Kyle R
Scott C, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Kyle R. Thank you for the outstanding review. I will pass along the great words to Jacqui and Cecily to make sure they keep up the great work. They always make each guests stay home away from home and I cant thank you enough for acknowledging there hard work. We look forward to seeing you again whenever your travel...

Bloomington, Illinois
Reviewed 26 January 2017 via mobile

Very pleasant staff. Cecily has really gone out of way to make sure that I have everything I need during my extended stay. She is always friendly and smiling. Makes me feel like family. It's much appreciated because I'm away from home for 3 months

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Helpful?
Thank kentwalsh
Scott C, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear KentWalsh, Thank you for taking the time to review the Fairfield inn & Suites. I will pass along this great review to Cecily so she keeps up the great work. Thank you for staying with us and we look forward to seeing you again whenever your travel needs bring you to the St. Charles area. Best wishes, Robert P...

Indianapolis, Indiana
Reviewed 26 January 2017

The staff is extramly friendly and greats me with a smile every visit. Cecily is very nice nice and really helpful for any questions I have to ask. Rooms are good and beds are very comfy. Lot of food options within walking distance Great overall place tonspend time at.

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Helpful?
Thank bradwilhoite
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear bradwilhoite, Thank you for the wonderful review, It is always a pleasure to have you stay with us and I will pass on kind words to Cecily. As you stated the hotel location is perfect for food within walking distance as well as the Geneva commons for shopping. We look forward to seeing you again soon! Best wishes, Robert...

Fort Wayne, Indiana
Reviewed 11 January 2017

Nice hotel with friendly staff, nice hot breakfast. Easy check in and out and they accomoated my needs for a late checkout as well. Would definitely stay here again when visiting the St. Charles/Geneva area. Very close to restaurants and shopping.

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Helpful?
Thank jimmysnack
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear jimmysnack, Thank you for your outstanding review. I am so pleased we have met your expectations during your travels and pleased we were able to accommodate your late check out request. We look forward to your next visit. Warmest Regards, Jacqui

Green Bay, Wisconsin
Reviewed 10 January 2017

Lovely staff, clean rooms, great location for food, very nice front desk employes were very helpfull day and night. good complimentary breakfeast and nice house keeping, room was lovely when we returend.

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Helpful?
Thank ashleynk61
Scott C, Public Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear ashleynk61, Thank you for the wonderful review. We are pleased our staff and housekeeping were very helpful during your stay and our new revamped breakfast was good. I will pass on this wonderful review to them so they keep up the great work. We hope to see you again whenever your travel needs bring you to the St. Charles...

Green Bay, Wisconsin
Reviewed 8 January 2017

My stay went perfectly. The Staff was outstanding,The rooms we had were clean and well maintained,The pool and hot tub were clean and very relaxing. Continental breakfast was a delight first thing in the morning. I will definetly stay here again next time I am in town.

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Helpful?
Thank ghorcher
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear ghorcher, Thank you for the glowing review of our property. We are pleased to hear our facilities and amenities here at the hotel were up to your standards, We finished our remodel last march and love hearing the feedback. We look forward to seeing you again whenever your travel needs bring you to the St. Charles area. Best wishes,...

Goodyear, Arizona
Reviewed 28 December 2016

We recently moved out of state and returned for the holidays. We have found a gem! Convenient location. Updated facilities. Love the workout room. (Terrific, given the size of the inn.) So many great touches! Of course, it is the people who make it work. Taylor greeted us with a warm smile on Christmas Eve. On Christmas morning she was...

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Thank LanieSusie
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear mraczkiewicz, Thank you for your outstanding review. We are pleased to hear that you enjoyed our workout facilities while here. As you mentioned we are very conveniently located to shopping and nearby restaurants. We recently finished a renovation in March and are pleased to hear you have enjoyed the updates to out property. We look forward to seeing you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Rd, Saint Charles, IL 60174-3506
Region: United States > Illinois > Saint Charles
Price Range: ₹ 7,791 - ₹ 11,457 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn
Hotel Style:
#3 Family Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Chicago St. Charles staff and other travellers.
1 question
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Springfield, Missouri
1 month ago

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Questions? Get answers from Fairfield Inn & Suites Chicago St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in adjoining rooms 129-131, it's closer to the pool and the cafeteria so it's good for those with small children.”
 of 5 bubbles boxingirl8, 27 Feb 2017 | Read review
“3rd floor is best”
 of 5 bubbles bradwilhoite, 25 Jan 2017 | Read review
“We prefer the rooms facing east for the view and privacy, 3rd floor.”
 of 5 bubbles Pickey-Pickey, 16 Dec 2016 | Read review
“If you can, book a suite.”
 of 5 bubbles wdoll, 6 Dec 2016 | Read review
“Rooms on south side are quieter.”
 of 5 bubbles dano728, 25 Nov 2016 | Read review
5 of 5