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Fairfield Inn & Suites Chicago St. Charles

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Fairfield Inn & Suites Chicago St. Charles
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209 Reviews from our TripAdvisor Community

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Showing 208: English reviews
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Becket, Massachusetts
Reviewed 4 days ago NEW

We stayed at the Fairfield Inn over the holidays this year and the service was excellent. The entire staff was very helpful but especially Desota who works at the front desk. His effort to make sure we were comfortable and had everything we needed exceeded our expectations.

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Helpful?
Thank 794Susie65
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear 794Susie65, I am so pleased to hear that your expectations were exceeded during your recent Holiday travels to St. Charles. Thank you for choosing to stay with us and we hope to see you again soon. Warmest Regards, Jacqui GSM

Warrenville, Illinois
Reviewed 5 days ago NEW

I am a Platinum member of Marriott and with this stay will already have 70 nights this year and its only March. I just can not say enough good things about this place. The young lady that is the Guest Services Manager is Jacqueline, she is over the top helpful and makes it a pleasure to stay here. I will...

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Helpful?
Thank 05081316
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Thank you so much for your kind words. It is always so great to see our guests satisfied with our hotel. We take great pride in putting our guests needs first and when we see that a Platinum member such as yourself is satisfied we know that we are doing something right for our guests. Thanks again, Jacqui S GSM

Reviewed 2 weeks ago via mobile

After a very long day of unexpected travel that began around 4 AM.... training all day on my feet to cover for a coworker who was in crisis... I ended up at the wrong Fairfield Inn.!!! Thanks to the wonderful staff, namely, Jacqueline Shramovich, I was able to switch my reservation here with no penalties and settle into my room...

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Helpful?
Thank Susanglobetrotter
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Susanglobetrotter, First and foremost thank you for taking the time to review the Fairfield Inn & Suites St. Charles. It looks like you have had quite the trip and we are pleased Jacqui was able to take care of you. I will pass along this wonderful review to her to make sure she keeps up the amazing work. We...

York, Pennsylvania
Reviewed 2 weeks ago

Quick shout out to Taylor who was so kind & helped me out when I needed a microwave to melt chocolate for my father-in-laws 90th bday party. Thnak you Taylor for the upgrade. The hotel is very clean & location is awesome. We will stay here all the rest of the trips to St Charles. The staff goes over and...

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Helpful?
Thank ec0astgirl
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear ecoastgirl, Thank you for the amazing review of our front desk staff and especially noticing Taylors really hard work. I will pass this wonderful review along to our staff so they keep up the amazing work and we hope whenever your travel needs bring you back to the sT. Charles area we have the opportunity to share our hospitality...

Reviewed 3 weeks ago via mobile

I'm staying here for 14 weeks training for work. They are very accommodating, kind, and the staff really cares. They give free cookies in the afternoon what more can I say . This place rocks ! The Goat

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Helpful?
Thank Joseph B
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Joseph B, Thank you for the outstanding review. Its been an absolute pleasure to have you stay with us and we will always uphold our high standards for each and every guest that stays with us! Besh wishes, Robert P GEA P.S - G-O-A-T keeps Goating

Naperville, Illinois
Reviewed 4 weeks ago

This hotel is amazing, not only are the facilities very clean and modern but the staff is phenomenal. My grand-daughter celebrated her 13th birthday there with about 12 of her girlfriends and the staff could not be more friendly and helpful. I especially would like to give a big shout out to Cecily at the front desk, from getting us...

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Helpful?
Thank boxingirl8
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Ms. Boxingirl8, Thank you for sharing your experience at the Fairfield Inn & Suites Chicago St. Charles. We appreciate your feedback and delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will definitely be sharing your review with Cecily and the...

Pana, Illinois
Reviewed 19 February 2017 via mobile

Fabulous hotel with very accommodating staff and very clean facility! Complimentary breakfast area was very good and replenished frequently! Very good selection of foods to choose from! Very accessible to many places in the area!

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Helpful?
Thank idmrn1994
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Idmm1994, Thank you for the outstanding review of the St. Charles Fairfield Inn & suites, First and foremost congratulations on the first grandchild. How exciting to welcome a new family member. Here at the Fairfield Inn our Cleanliness is a key priority and we are pleased to hear we kept our commitment to standards for you and your family....

Elgin
Reviewed 19 February 2017

Two night stay during a house move. Breakfast was good and room was fine and very clean. Location was very convenient. On the second day, we lost one set of keys for one of our vehicles. The staff went above and beyond to help us. Special mention to housekeeping and especially their staff member Tomy who was very professional, called...

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Helpful?
Thank leeharsh
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Leeharsh, Thank you for taking the time to review the St. Charles Fairfield Inn & Suites. It was an absolute pleasure to have you stay with us and we thank you for recognizing one of our many housekeepers in Tomy. I will make sure to pass this review along to her and the rest of the Housekeeping staff so...

Reviewed 14 February 2017 via mobile

I travelled in from Pittsburgh and had forgotten my toothpaste and deodorant. Taylor was so happy she could help. I'm here for 12 days away from my family so it's nice that I can get the small things.

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Helpful?
Thank Cameron H
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Cameron H., Thank you for taking the time out of your busy day to write such a wonderful review of us. With a mission to provide superior customer service, we take great pride in serving your needs no matter how big or small. I am delighted to hear that we have met your expectations and please to have you...

Reviewed 11 February 2017 via mobile

Taylor made us feel like family and that we were at home! Had a team of girls there and they handled the chaos like champs. Made special concessions on the fly to help us manage the stay! Rooms were clean and lobby was too!

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Helpful?
Thank Dave P
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Dave P, Thank you for taking the time to review the St. Charles Fairfield Inn & Suites. I will pass on this wonderful review to our staff and especially Taylor for the job well done. It was our pleasure to have you stay with us and we look forward to seeing you again whenver your travel needs bring you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Rd, Saint Charles, IL 60174-3506
Region: United States > Illinois > Saint Charles
Price Range: ₹ 7,789 - ₹ 11,454 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn
Hotel Style:
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Chicago St. Charles staff and other travellers.
1 question
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Springfield, Missouri
1 month ago

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Questions? Get answers from Fairfield Inn & Suites Chicago St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in adjoining rooms 129-131, it's closer to the pool and the cafeteria so it's good for those with small children.”
 of 5 bubbles boxingirl8, 27 Feb 2017 | Read review
“3rd floor is best”
 of 5 bubbles bradwilhoite, 25 Jan 2017 | Read review
“We prefer the rooms facing east for the view and privacy, 3rd floor.”
 of 5 bubbles Pickey-Pickey, 16 Dec 2016 | Read review
“If you can, book a suite.”
 of 5 bubbles wdoll, 6 Dec 2016 | Read review
“Rooms on south side are quieter.”
 of 5 bubbles dano728, 25 Nov 2016 | Read review
5 of 5