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Sheraton Chicago O'Hare Hotel

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694 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Chicago O'Hare Hotel
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Showing 654: English reviews
Burlington, Vermont
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 22 July 2014

I have stayed at this hotel literally hundreds of times in the last 20 years. This particular stay was terrible, much worse than usual. I was given a room where the air conditioning did not function well. Upon check-in, the front desk clerk asked me if this was my first time staying there. (Don't they have a system that informs... More 

Thank signothetimes53
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Signofthetimes53, Thank you for taking the time to speak on the phone yesterday. As discussed, I am incredibly sorry that we were unable to exceed your expectations. I have shared your feedback with the Guest Services leadership team and have noted your profile, correctly, so we can arrange for the pillows you requested. Again, please know this is not... More 

Columbus, Ohio
2 reviews
Reviewed 20 July 2014

Stayed here with the kids for a ling Chicago weekend. We upgraded to the Sheraton Club and were treated as VIP's. The attendant in the Club was wonderful, she prepared a special breakfast plate for the kids, a total surprise! My teenage boys enjoyed the Club after dinner at night. The beds were comfy and the rooms were spacious. Definitely... More 

Thank Annamaria C
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear AnnaMaria C, What a lovely note filled with such nice things about our Sheraton Club team. Yes, I urge more guests to upgrade. In fact, we are the only hotel in Rosemont that offers a club level. Thank you again for your feedback! Very best, Paul C More 

Orlando, Florida
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 17 July 2014

Our flight got cancelled and we had stay to here and I am very pleased with the overall service with the exception of the operator that handled our call. The operator working on June 28th was very rude when we were trying to call for instructions on how to get picked up from the airport. She told us if we... More 

Thank fresh4yphe
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear fresh4phe, I want to thank you for taking the time to share your feedback. More importantly about the experience you received via the phone on the 28th. I did share this feedback with the Guest Services Manager and have made immediate changes to ensure a similar occurrence does not occur in the future. I hope we have the opportunity... More 

Orlando, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 July 2014 via mobile

After a long night of delayed flights and lost luggage, I stumbled upon this hotel. The room itself was very nice, spacious and clean, but the main reason I came to write a review is the staff. The overnight desk agent and the shuttle driver were two of the most accommodating people I have met in a long time. They... More 

Thank Marie C
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear MarieC, I am so glad that you stumbled upon us. We are very fortunate to have you stay with us. We all look forward to welcoming you back soon. If I can ever be of service in the future please call upon me personally. Very best, Paul C More 

Washington DC, District of Columbia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 July 2014 via mobile

The staff is excellent. Carol made sure my son was admitted to our room when my flight was delayed. Aaron, one of the shuttle drivers, gave my son good advice on pursuing a career in culinary arts. The room was clean, comfortable and spacious. Access to O'Hare by shuttle was timely. We'll stay again and I recommend the Sheraton when... More 

Thank Silent_T_B430
CA Central Coast
Level Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 10 July 2014

Booked on an internet "savings" website and got a beautiful room. Beds were comfortable and the room was clean and large. The hotel is gorgeous inside-- atrium style middle where you can see all floors from the lobby -- and the service was first class from the front desk to the airport shuttle. (The shuttle driver deserves a special shout... More 

Thank CentralCoastTravelr
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear CentralCoastTraveler Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Very best, Paul C More 

Thomaston, Connecticut
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 July 2014

First, I can't recommend signing up for Starwood Preferred guest program. Although I purchased my stay with points, I was upgraded to a two room King Suite. I have had very good experiences in all of my Sheraton product accommodations and enjoy the consistency of their quality across cities. My room was spotless, spacious, and fresh. The complementary service to... More 

1 Thank Gary K
Hong Kong, China
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 July 2014

We were initially unsure of our stay at the Sheraton due to some of the TripAdvisor reviews. We were however pleasantly surprised. We stayed at the hotel as we had an early flight out of O'Hare airport. The location is ideal if you are wanting to stay close to the airport, it is however a 30 minute train trip in... More 

1 Thank Ilds001
Stockholm, Sweden
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 July 2014

I stayed for a one night stopover on a business trip. I booked a King room but on check-in was told none were available so I was downgraded to a double room. The rooms were huge and very well equipped. Internet was not included and neither was breakfast. The fitness center was well equipped and the shuttle ran to the... More 

Thank Caleamon
1 review
Reviewed 3 July 2014 via mobile

I stay at this hotel every month for business. The most recent few times I've arrived Narda has been the one to greet me. She remembers me every time! It feels so great to be remembered while away from home each month. Amazing people and great bar and gym!!! It's like a little vacation. I can say it's definitely the... More 

Thank Charlene P

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  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more   less 

Additional Information about Sheraton Chicago O'Hare Hotel

Address: 6501 North Mannheim Road, Rosemont, IL 60018
Region: United States > Illinois > Rosemont
Price Range: ₹ 7,592 - ₹ 19,356 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chicago O'Hare Hotel 3.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
Sheraton Rosemont
Rosemont Sheraton
Hotel Style:
#5 Romantic Hotel in Rosemont
#8 Business Hotel in Rosemont
#8 Family Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Chicago O'Hare Hotel staff and other travellers.
7 questions
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over a year ago
Chelsea, Michigan
11 months ago

See all questions (7)

Questions? Get answers from Sheraton Chicago O'Hare Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park next to hotel(Philips Bldg) and avoid the parking fee.”
 of 5 bubbles VineethVasudevanffx, 11 Nov 2016 | Read review
“We liked our room on 8th Floor - so quiet”
 of 5 bubbles 1947JOHNB, 25 Sep 2016 | Read review
“Expedia said it was the deal of the day! I see why?? DO YOUR RESEARCH 1st before going for a deal!”
 of 5 bubbles Garichapina, 14 Sep 2016 | Read review
“Corner rooms best because don't have window in living room opening up onto hallway”
 of 5 bubbles SusanAdventure, 18 Jul 2016 | Read review
“The hotel is built around an 11 story atrium, and all rooms seem excellent”
 of 5 bubbles drchocolate, 6 Jul 2016 | Read review
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