Lorenzo was a great server in the restaurant. Thank you Lorenzo ! and also Tammy and Brandon. Lorenzo made our day he was very attentive and helped us with menu selections. The food was delicious and we enjoyed the coffee drinks.
We spent two nights at the Sheraton Suites Chicago O’Hare while celebrating a wedding! From the first moment we arrived, Tammy at the front desk went out of her way to ensure we (and everyone else) had everything we needed with details on where to go, and her customer service and genuine passion for excellence in hospitality shined! We had a tricky schedule with arrivals in the fam, and she made us feel confident and comfortable with every piece of the logistics. Wow - what a phenomenal colleague they have. Kind. Warm. Enthusiastic! Friendly! Caring. I can’t say enough! Thank you Tammy - I hope that you are recognized for your hard work and commitment! We’ll be back!
The driver was amazing and so sweet! So amazing I had to call and speak with the Manager. Rey is just the best! It's always a pleasure riding with him! This is hands down the best hotel! The staff is great!
The most comfy sleep I never got to fully experience. I missed my flight, lost my wallet, and was fully expecting to crash for 14 hours at O'Hare. Thankfully I had a family member who was a part of Bonvoy Family and was helped out super swiftly. The shuttle even looped back around instead me having to wait 30 minutes. I was so HEAVILY accommodated that it felt as though the employees understood the pain I had just gone through. A 15-hour flight that turned into 22 hours. I stacked my breakfast plate twice that morning even with half my usual sleep because it was so good. Thank you Zeke and Louis for being the MVPs Chicago deserves. The only downside was not being able to locate the thermostat after exiting a moistureless and ice cold international flight. I wanted heat and humidity and thankfully the bed sheets were able to fix one of those problems! Bonvoy always impresses me…
I had a great stay and experience with a last-minute booking. When I arrived, I was greeted by Fabian and checked in, and moved to the concierge floor as a Titanium Elite member. Both Louis and Leah at the front desk area were very helpful in recommending restaurants in the area and a late-night drug store option. It was a pleasure being greeted and responded to by three young people who seem to enjoy their job and want to help Marriott customers.
I have stayed at this location several times due it's ideal location for my business travel. The service is top tier. I left my debit card at the restaurant and they delivered it to me before I realized what happened. Thanks so much to Juan, Fabian, and Vanessa for going above and beyond and saving me a huge amount of time and headache. I will continue to stay at this location every time I'm in Chicago.
From Zeke the friendly shuttle driver to the young ladies that greeted us (Vanessa and Paige) we have never felt more welcome and comfortable. We travel plenty and have numerous bad experiences. Thank you Sheridan Suites Chicago O’Hare.
The hotel is amazing after the remodel, and the hotel staff are second to none. Tammy P at the front desk was courteous, knowledgeable, and went above and beyond to make sure I was happy with my stay.
I just had the opportunity to stay at this property. As a Marriott Ambassador with over 3100 nights at Marriott properties I have to say I was completely satisfied with the accommodations, but mostly the staff. Each team member from the front desk to my new friend Rey catered to my needs, even running to a store to bring me some jalapeño kettle chips. Well done.
My husband and I, after a long international flight from Munich, arrived on Dec. 23rd to an overwhelmed O’Hare with a broken people mover for reaching other terminals. We missed our flight to Charleston, SC with nothing available for 2 days. Unlike other hotels, the Sheraton actually answered their phone with a “real” person able to answer our questions about shuttle times and in house restaurant….yes, yes. Everyone at the hotel was extremely kind and helpful, a welcome port in a literal storm. A special shout out to Rafael, Brandon, and Jim plus to the wonderful servers at the restaurant. Expect great service and so convenient to airport.