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Sheraton Suites Chicago O'Hare

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Traveller (270)
Room & Suite (109)
Videos (1)
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About

#2 of 20 hotels in Rosemont
Location
Cleanliness
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Value
Travellers' Choice
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After taking our complimentary airport shuttle, settle into your spacious accommodations at Sheraton Suites Chicago O'Hare. Whether you are visiting for business or pleasure, our Rosemont hotel is located down the street from Allstate Arena and within 2 miles of the Rivers Casino, the Fashion Outlets of Chicago, and the Donald E. Stephens Convention Center. In the morning, start your day off right with a stop by our 24/7 fitness center, featuring strength training equipment and cardio machines. Full-service dining is served at Myrick's, our in-hotel contemporary American restaurant, offering a selection of healthy lunch options and a delicious dinner menu, all of which are available from room service. We proudly serve signature Starbucks® beverages in our lobby cafe. When you return to your executive-style suite, enjoy our newly renovated bathrooms, a separate living area, a wet bar, and a pair of 55" TVs. End the night with a peaceful night's sleep in our luxurious plush beds at Sheraton Suites Chicago O'Hare.
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Property amenities
Paid private parking on-site
Public wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Kids stay free
Highchairs available
Parking
Free wifi in the business centre
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Free airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish
1,233Review22Q+A100Room tips
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Ari J wrote a review 15 Apr
1 contribution
The company I work for has been booking rooms here for years. The rooms are okay and I love the suites because they have a second door leading into the bedroom that allows for a more quiet stay. The issue I have is that I witnessed the upper management belittling one of their Hispanic staff members at the conference before a meeting. The manager, Russell, was using Spanish cuss words in a condescending tone while the other manager, Emily, stood there holding back a laugh. I heard them laughing about it inside after the employee left. The employee was not laughing with them at all, and it was disgusting to witness. I loved the previous staff and management when the energetic middle-aged man was in charge. He took great care of me and my coworkers every stay. Now, the customer service isn't what it used to be at all. This was the last straw for me personally as a Hispanic woman. Many of my other coworkers and I with ethnic backgrounds have been requesting to stay at the Westin ever since and have been having a better overall experience. Sorry Sheraton, please get your customer service back in line and maybe get some racial discrimination training for the management team, too. You have lost business with many long-standing customers.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Malack Shahata, Guest Services / Front Office at Sheraton Suites Chicago O'Hare
Responded yesterday
We appreciate you taking the time to share your experience. Your loyalty over the years means a great deal to us. If you are willing, we would like the opportunity to discuss your experience further in order to identify ways to win your business. You can reach me via email which is malack.shahata@sheratonchicagoohare.com. We sincerely apologize for any discomfort or distress this may have caused you. Sincerely, Malack Shahata Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DayTrip09100521928 wrote a review Mar 2024
3 contributions1 helpful vote
I've always been a Bonvoy advocate but felt this stay warranted a review for above and beyond. Zeak - in particular delivered such a warming and caring customer experience for my family (they aren't as used to the travel disarray as I am). I 100% recommend this hotel for business or leisure travel! Great service, convenient accommodations for airport and city travel, and great amenities!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Malack Shahata, Guest Services / Front Office at Sheraton Suites Chicago O'Hare
Responded yesterday
Thank you so much for your glowing review and for taking the time to share your experience with us! We're thrilled to hear that you had such a wonderful stay at Sheraton. It's fantastic to know that Zeak went above and beyond to provide you and your family with a warm and caring customer experience. Delivering exceptional service and ensuring our guests feel welcome and comfortable is what we strive for, and we're delighted that Zeak made such a positive impression on you. We appreciate your recommendation and are honored that you consider our hotel a top choice for both business and leisure travel. Providing convenient accommodations, excellent service, and great amenities is important to us, and we're glad that we succeeded in meeting your expectations. We look forward to welcoming you and your family back to Sheraton in the future for another outstanding stay. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Thank you for choosing us and for your continued support as a Bonvoy advocate!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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drpclarke wrote a review Mar 2024
North Carolina289 contributions156 helpful votes
We took a high school band here to stay. Some hotels aren't too thrilled about that, but this hotel is apparently used to it and they were soooo helpful and accommodating! Love me some Tammy! BREAKFAST. It's huge and they have everything. Rooms are big (what a treat). Executive lounge has all sorts of goodies to eat at happy hour - we skipped dinner one night because of happy hour nibbles. Rooms are serviced well. The shuttle is provided to the airport, and the drivers couldn't be nicer. This is also close to Chicago city transportation, so this is a great place to stay and be away from the crowds!!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tammy Royster, Guest Services / Front Office at Sheraton Suites Chicago O'Hare
Responded 2 weeks ago
Thank you for the awesome reviews!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul G wrote a review Mar 2024
1 contribution
I've got nothing but great things to say about my stay at the Sheraton Suites Chicago O'Hare. I am a seasoned traveler, and I stay at a lot of different properties across the globe. I was compelled to take the time to share my appreciation for this experience. I stayed here as a guest, and was there to lead a group training event in their conference facilities. As a result, I experienced many aspects of their service and facilities. The property itself was incredibly clean, modern, and well-kept. My suite was spacious and well-appointed. The conference room where we held the training event was also modern and perfect for our group. And the fitness center had plenty of well-functioning treadmills...which I greatly appreciate! And then there was the service...for which I want to share my greatest appreciation. This is an amazing team. There was Veny and Marcus, who warmly checked me in and gave me great advice about the hotel and surrounding area. There was Therese, who is the most attentive Banquet Captain I can ever recall. There was David, the director of event technology who made sure everything AV-related was perfect. And while I don't know every name, I can assure you that everyone was top-tier and enthusiastic to help me in every way. It was a level of customer service I unfortunately just don't get as often in the world we live in. The food at Flight restaurant in the hotel was also fantastic. I enjoyed the parmesan-encrusted salmon so much that I ate it two times while I was there! This was a wonderful experience. I want to thank everyone at the Sheraton Suites Chicago O'Hare, and I want to recommend it to anyone who might find themselves anywhere close!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Malack Shahata, Guest Services / Front Office at Sheraton Suites Chicago O'Hare
Responded 4 weeks ago
Thank you so much for taking the time to share your glowing feedback about your recent stay at Sheraton Suites Chicago O'Hare. We are truly honored to receive such high praise from a seasoned traveler like yourself. We're thrilled to hear that you found our property to be incredibly clean, modern, and well-kept, and that your suite was spacious and well-appointed. It's also wonderful to know that our conference facilities met your needs perfectly, and that you enjoyed the fitness center amenities. Most importantly, we are absolutely delighted to hear about the exceptional service you received from our team members. Veny, Marcus, Therese, David, and all our staff take great pride in delivering top-tier customer service, and they will be thrilled to hear that they made such a positive impact on your stay. We will be sure to pass along your kind words to them. We're also pleased to hear that you enjoyed the food at Flight restaurant, especially the parmesan-encrusted salmon. We're glad we could contribute to making your stay memorable in every aspect. Thank you once again for your kind words and recommendation. It was truly our pleasure to host you, and we hope to have the opportunity to welcome you back to Sheraton Suites Chicago O'Hare in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Randy S wrote a review Mar 2024
Tampa, Florida282 contributions177 helpful votes
We found ourselves with unexpected flight difficulties leaving Chicago and I remembered a good experience at Sheraton Suites many years ago. Knowing this hotel is only one block from O’Hare’s new rental car center, I knew we wouldn’t have the hassle of waiting for the hotel shuttle. Instead it was easier to take the airport tram to the rental car center and walk 3 minutes to the hotel. It really was that easy (if you’re in relatively good physical shape and you don’t have too much luggage). Since my last visit, this hotel appears to have undergone a major renovation. It was nice before but even nicer now. Because the Club Lounge is closed on the weekend, the check in agent offered me free breakfast and a $15 food credit with my Platinum Elite status. Unfortunately our flight in the morning was too early for breakfast but we did use the food credit in the restaurant for dinner and the food was good. All rooms are two room suites with the bathroom and closet in the middle. It’s a thoughtful layout putting the bedroom in the back with a door in between. This insulates from hall and elevator noise. The beds were heavenly comfortable. We are usually comfortable at Sheratons around the world but this one was exceptional. I wish I could have taken the bed home. The room also featured a coffee maker, robes, slippers, 2 TVs and a well-lit renovated bathroom. We had a very comfortable stay and good night sleep, exactly what we needed before day two attempting to get home.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tammy Royster, Guest Services / Front Office at Sheraton Suites Chicago O'Hare
Responded 12 Mar 2024
Thank you so much, I am happy to hear you had a great stay with us!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James C wrote a review Feb 2024
Atlanta, Georgia4 contributions1 helpful vote
I stay at this hotel 2 to 3 weeks per month for business. Tammy at the front desk is fantastic. She calls the shuttle driver to pick us up at the airport. She remembers our room preferences and makes sure we get our room on time. Anna and Jim greets on Sunday nights at Flight for dinner. They make us feel welcome. And Judith makes our morning breakfast special. We have stayed at other hotels nearby but always feel at home at the Sheraton Suites O’Hare. This is our go to spot.
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Date of stay: February 2024Trip type: Travelled on business
Room Tip: Beds are comfy, pillows are a bit soft
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Malack Shahata, Guest Services / Front Office at Sheraton Suites Chicago O'Hare
Responded 26 Feb 2024
Dear James C, Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that our team members, especially Tammy, Anna, Jim, and Judith, have made your frequent stays at Sheraton Suites O'Hare exceptional. It's heartwarming to know that our staff's dedication to personalized service, from arranging shuttle pickups to remembering room preferences and making meals special, has made you feel at home. We truly appreciate your loyalty and are honored to be your go-to spot in the area. Your feedback motivates us to continue providing top-notch service, and we look forward to welcoming you back for many more comfortable and enjoyable stays. Thank you for choosing Sheraton Suites O'Hare!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael R wrote a review Feb 2024
Pittsford, New York7 contributions
The rooms were recently renovated and in great shape. Beds, linens, towels and amenities were luxurious. The robes were a classy extra touch. The meals were plentiful and reasonably priced. The highlight was the staff: couldn't have been more friendly and helpful! Special shout outs to: Very, Emely, Bibi, Vadim, Tammy, Anna and Jim (I apologize if I missed anyone, everyone was wonderful!). We had the pleasure of staying longer than intended due to illness and cancelled flights due to weather and can't imaging being treated with more respect or compassion than we were treated by this staff! Thank you so much!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Malack Shahata, Guest Services / Front Office at Sheraton Suites Chicago O'Hare
Responded 5 Feb 2024
Thank you immensely for sharing such a detailed and heartwarming review of your extended stay with us. We are truly delighted to hear that the recently renovated rooms exceeded your expectations, with the beds, linens, towels, and amenities offering a touch of luxury to your experience. It warms our hearts to know that you appreciated the thoughtful addition of the classy robes and found our meals both plentiful and reasonably priced. We take great pride in providing a comfortable and satisfying dining experience for our guests. Your kind words about our staff, especially the shout-outs to Very, Emely, Bibi, Vadim, Tammy, Anna, and Jim, are deeply appreciated. We're thrilled that our team made a positive impact on your stay. We genuinely hope you're feeling better now, and we're grateful for the opportunity to have provided you with the respect and compassion you deserve during challenging times. Thank you for choosing to stay with us, and we sincerely look forward to the pleasure of welcoming you back under happier circumstances. Sheraton Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leila S wrote a review Jan 2024
1 contribution
The service was wonderful! The best I’ve ever experienced. Special thanks to the front desk agents Veny, Emely and Tammy. They helped a very inexperienced traveler navigate the check in process. All three were patient, kind, friendly and just great. The hotel was clean, modern and very upscale
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Malack Shahata, Guest Services / Front Office at Sheraton Suites Chicago O'Hare
Responded 31 Jan 2024
Thank you so much for taking the time to give us an amazing review and great feedback! I will be passing this along to the front desk and leadership team to make sure we keep up the amazing work. We hope to see you again soon whenever your travels bring you back to the area. Sheraton Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sean B wrote a review Jan 2024
1 contribution
We’ve stayed here several times and have always enjoyed their hospitality and convenient location to O’Hare’s international terminal. The food at the hotel Flight Restaurant is quite delicious too. Zeke, the airport shuttle driver, went above and beyond taking care of us. He dropped me off directly at arrivals of terminal 5 when I went to pick up my wife and daughter. They just arrived from Taiwan and had 4 big suitcases with them. In the frigid temperatures, Zeke personally helped us bring in our luggage to the hotel lobby. That was very kind of him and made a big impression on me. Thank you, Zeke, for all your help! We look forward to seeing you again the next time we are there!
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Malack Shahata, Guest Services / Front Office at Sheraton Suites Chicago O'Hare
Responded 19 Jan 2024
Thank you so much for the amazing review and awesome feedback! We appreciate it more than you know. I will be passing this review along to the front desk, leadership team, and Ziek of course. At the Sheraton we are always improving and implementing our guests feedback to make sure that you have the most comfortable and relaxing stay as possible. We hope to see you again in the near future whenever your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vi L wrote a review Dec 2023
8 contributions
Very comfortable beds, nice and exceptionally clean rooms. One of the nicest experiences so far. Veny at the front desk was very helpful and professional. He gave us good tips and listened to our travel stories. He made us feel very welcome. All in all great experience.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Free shuttle available
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tammy Royster, Guest Services / Front Office at Sheraton Suites Chicago O'Hare
Responded 25 Dec 2023
Thanks so much for the great review , I will definitely let Veny know about the great experience you had with him.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Rosemont area.
PRICE RANGE
₹11,035 - ₹17,890 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton rosemont, rosemont sheraton
LOCATION
United StatesIllinoisRosemont
NUMBER OF ROOMS
296
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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SHERATON SUITES CHICAGO O'HARE (₹̶1̶7̶,̶1̶3̶8̶) ₹15,884 (Rosemont) Hotel Reviews, Photos, Rate Comparison

Frequently Asked Questions about Sheraton Suites Chicago O'Hare
Which popular attractions are close to Sheraton Suites Chicago O'Hare?
Nearby attractions include Wolff's Flea Market (0.9 km), Allstate Arena (0.9 km), and Shoeless Joe's Ale House & Grille (0.2 km).
What are some of the property amenities at Sheraton Suites Chicago O'Hare?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Sheraton Suites Chicago O'Hare?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Suites Chicago O'Hare?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Suites Chicago O'Hare?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Suites Chicago O'Hare?
Conveniently located restaurants include Harry Caray's Italian Steakhouse, Potbelly Sandwich Shop, and Starbucks.
Are there opportunities to exercise at Sheraton Suites Chicago O'Hare?
Yes, guests have access to a fitness centre during their stay.
Does Sheraton Suites Chicago O'Hare have an airport shuttle?
Yes, Sheraton Suites Chicago O'Hare offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sheraton Suites Chicago O'Hare have airport transportation?
Yes, Sheraton Suites Chicago O'Hare offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Suites Chicago O'Hare?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Suites Chicago O'Hare offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.