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Sheraton Chicago O'Hare Hotel

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#10 of 18 Hotels in Rosemont
Certificate of Excellence
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1 room 2 adults 0 children
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701 Reviews from our TripAdvisor Community

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Showing 661: English reviews
Reviewed 3 days ago NEW

I wish this hotel was closer to my client so I could stay more often! It's great for business travelers- gym is larger than most hotel gyms and the lounge had decent breakfast and snacks (although they only serve hors d'oeuvres until 8pm so I didn't get to try any). I'm not sure if I got an upgrade for my...

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Helpful?
Thank Jenn Q
Brooklyn, New York, USA
Reviewed 4 days ago NEWvia mobile

I've stayed at Sheratons prior to this, so I know that their brand is known for classic hotel luxury. But the room I stayed in here was notably swanky, stylish and evoked the earthy tones and textures of the Sheraton brand. When you walk in to the building, the bar/restaurant is in the center- hotel floors are open/visible from every...

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Helpful?
Thank bikerchic650
Baxter Springs, Kansas
Reviewed 12 December 2016

Huge snow storm, all flights from Kansas City to Chicago were cancelled all day. Waited at the airport, trying to catch any flight possible as I had business to attend to. Nothing moving due to the storm. Hotel was very aware of this yet still refused to honor any cancellation as it was not within 24 hours. I understand about...

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Helpful?
Thank russelld726
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear russelld726, Thank you for taking the time to share your feedback. I am terribly sorry to read the details of your experience. The charges you reference may have been charged accidentally. Can you please contact me so I may research and try to make things right. Please call the hotel and ask for me directly. Very best, Paul C....

Atlanta, Georgia
Reviewed 8 December 2016 via mobile

I stay here a lot. I recently had a great experience that needs to be shared. I have a service dog. My work got extended one day and the manager took care of him!! No charge, no hassle...wow..then I actually decided to workout.. another wow. I travel for a living so I see alot of properties. This hotel has a...

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Helpful?
1Thank ecommerce1843
Lakewood,WA
Reviewed 7 December 2016

This is a great hotel....the rooms are all suites. There is a very small Sheraton Club, but the personnel make up for very few offerings. It's obvious that management is doing a great job. Cannot say enough good about this property.

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1Thank HortenseLakewoodWA
Reviewed 7 December 2016 via mobile

In town for a coaching class and this Sheraton was convenient to my workshop. It was a bit dated and like some of the other reviewers I had some trouble with wifi but overall this is a very comfortable property. Very clean. Super friendly staff. Good bar and good food. Glad I stayed and I'm sure that I'll stay again.

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Thank Ricky S
Spring, Texas
Reviewed 5 December 2016 via mobile

Hotel room was nice, spacious, and with many amenities. Very conveniently located to the airport. Friendly and professional staff were available at any time and able to assist with any questions, directions, or about lost items. The restaurant had good food and the bar had a wide selection. We really enjoyed our stay here.

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Helpful?
Thank brighteyes3642
Cyprus
Reviewed 19 November 2016

The hotel takes you back in time. It is most probably a 70s hotel. You can feel that the rooms are old but it is comfortable huge rooms. the bathroom is clean so the rooms. the price of the hotel is a great value. for platinum starwoods member there is an exclusive lounge but with poor breakfast. Muffins, scrambled eggs,...

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Helpful?
Thank WorldtravelerCyprus
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear WorldtravelerCyrpus, Thank you for taking the time to share your feedback. I'm sorry to read your comments about the Sheraton Club breakfast as this is not common for me to hear this. I will share your notes with the Executive Chef and the Sheraton Club team. Very best, Paul C

Fairfax, Virginia, United States
Reviewed 11 November 2016

The Good: 1. The hotel is about 2-3 mins drive from the airport. Free airport shuttle to and fro the airport 2. There was no major disturbances from the constant flight landings 3. The rooms are spacious and clean 4. The staff is friendly and attentive 5. The room service is good 6. There are a lot of restaurants and...

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Helpful?
1Thank VineethVasudevanffx
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Thank you for your feedback. I'm so happy to read your note about the friendly and attentive team. I will post and share for everyone to read! Very best, Paul C

Castle Rock, Colorado
Reviewed 10 November 2016 via mobile

This is about the 8th or 10th time I've stayed here over the years. The staff at the front desk was helpful. I didn't eat there this time but have enjoyed their dinner service. The rooms are large and well kept. The bed was comfortable. My only complaint is the lack of power outlets. We must be traveling with more...

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Helpful?
1Thank Dgholden
Paul C, General Manager at Sheraton Chicago O'Hare Hotel, responded to this review

Dear Dgholden, Thank you for your kind note. I am so pleased that you continue to stay with us while you're in the O'Hare area. Please know that we are in the process of installing electrical/USB ports in every room. This should be completed in the coming month. We look forward to welcoming you back! Very best, Paul C

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Sheraton Chicago O'Hare Airport Hotel is in Rosemont, IL. Free shuttle service and park and fly packages are available. Stephens Convention Center, Allstate Arena and Rosemont Theatre are nearby. ... more   less 

Additional Information about Sheraton Chicago O'Hare Hotel

Address: 6501 Mannheim Rd, Rosemont, IL 60018-3627
Region: United States > Illinois > Rosemont
Price Range: ₹ 8,192 - ₹ 22,186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Chicago O'Hare Hotel 3.5*
Number of rooms: 297
Reservation Options:
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Also Known As:
Sheraton Rosemont
Rosemont Sheraton
Hotel Style:
#5 Romantic Hotel in Rosemont
#8 Business Hotel in Rosemont
#8 Family Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Chicago O'Hare Hotel staff and other travellers.
8 questions
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Anchorage, Alaska
Michigan
over a year ago
Chelsea, Michigan
LA PUENTE
over a year ago

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Questions? Get answers from Sheraton Chicago O'Hare Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request Club floor”
 of 5 bubbles HortenseLakewoodWA, 7 Dec 2016 | Read review
“Park next to hotel(Philips Bldg) and avoid the parking fee.”
 of 5 bubbles VineethVasudevanffx, 11 Nov 2016 | Read review
“We liked our room on 8th Floor - so quiet”
 of 5 bubbles 1947JOHNB, 25 Sep 2016 | Read review
“Expedia said it was the deal of the day! I see why?? DO YOUR RESEARCH 1st before going for a deal!”
 of 5 bubbles Garichapina, 14 Sep 2016 | Read review
“Corner rooms best because don't have window in living room opening up onto hallway”
 of 5 bubbles SusanAdventure, 18 Jul 2016 | Read review
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