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Crowne Plaza Chicago O'Hare

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1,049 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 977: English reviews
Seattle, Washington
Reviewed 3 May 2015 via mobile

Pleasant surrounding environment. Good sized conference rooms that sits about 40 people. Sound system is satisfactory. The king size bedroom is clean & the rooms with even numbers faces the Rosemont Theatre. The main & only minus point is the aircraft noise. Don't stay at this hotel or at least the even numbers room on the eighth floor if you're...

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Helpful?
1Thank Bernard1985
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear HotelCritic888, Your feedback is very important to us as we are always looking for the ways to improve our service. Thank you for sharing that our hotel is clean and our staff very nice. We deeply regret the unfortunate noise experience. Please rest assured that this is not a typical experience for our property. All our rooms are equipped...

Pleasant Prairie, Wisconsin
Reviewed 30 April 2015

I would first like to mention that I’m an employee of IHG. My reservation at the Crowne Plaza O’Hare was strictly for convenience as I had an early flight on Saturday. I waited to check in maybe 5 minutes tops. As I was waiting, I watched and listened to the Front Desk employee taking care of two Asian travelers that...

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Helpful?
Thank Joya D
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Joya D, Thank you for your 5-star review! Your feedback, as an “industry insider”, is very important to us. Thank you for sharing your check in experience and for recognizing William for his service. I’ll be sure to share your feedback with our team as we all share the same commitment to great service. We appreciate your business and...

Cincinnati
Reviewed 28 April 2015

I went to this hotel for the Electric Power Conference. Check -in was good - the front desk people were great. After I told them my name the found my reservation quickly and greeted / kept using my name to make me feel very welcome. Both nights after a long day on the conference / exhibition floor / networking events,...

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Helpful?
Thank Mike H
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Mike H, Thank you for your review. It is great to know that you had great stay with us during the Electric Power Conference. Thank you for sharing that the check in was good and that the front desk team was great. I am glad that our rooms met your expectation. I apologize for the unfortunate experience on your...

Baltimore, Maryland
Reviewed 27 April 2015

In town for a job training... The Crowne Plaza O'Hare was a very accommodating. I flew into town around 7:30am. I got to the hotel around 9am and was allowed an Early Check-In. My training started at 1pm, so I was very appreciative. The room (903) was very nice aside from a view of the parking garage roof and street....

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Helpful?
Thank JAD68
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear JAD68 We greatly appreciate your review. Thank you for sharing that you had great stay experience during your Windy City Training program. I hope that next time you’ll have some time to visit our indoor heated pool and/or fitness center featuring the Life Fitness equipment. Thank you for your business. We are looking forward to your next visit. Please...

Hong Kong / Columbus, OH
Reviewed 26 April 2015

This hotel was not bad; my king room was nice and spacious, had all the amenities that you would normally look for, the bathroom was spacious and had great hot water. We went downstairs to have breakfast both days during my stay for a conference and the first day they were so busy, I don't think they could keep track...

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Helpful?
Thank izuj
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear izuj, Thank you for your review. We are happy to learn that our team has met your expectations. Thank you for sharing that your room was nice and spacious with all the amenities that one would normally look for, and that the bathroom was spacious with great hot water As you point out, we are in the heart of...

Bloomington, Illinois
Reviewed 25 April 2015 via mobile

Great place for park-sleep-fly. Great suite with plenty of space. Clean bed. Great space in bathrooms (one bath tub-shower and another shower tub. Excellent instructions from the front desk at 1:00am. There was a bottle of chilled bottle champagne and chocolate-covered strawberries and grapes in the room. An envelope was destined for another couple. So i called the front desk...

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Helpful?
1Thank Rabah_97
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Rabah_97, Thank you for your 5-star survey. We are glad to know that you had great experience with our park-sleep-fly package. Thank you for sharing that your room was spacious with clean bed and great bathroom. We greatly appreciate your business and looking forward to your next visit. Please do not hesitate to contact me directly if you need...

Kendall Park, New Jersey
Reviewed 22 April 2015

I was here for a conference and I had been told that the rooms were redone. My room felt modern, but it also was showing its wear already (the vanity in the bathroom was cracking, scuff marks on the doors...). The service was very good, friendly and when the bar got flooded in the middle of the afternoon (an unusual...

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Helpful?
Thank Alan B
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Alan B, Thank you for your review. Our team is all about making sure that all our guests have great stay experience and your feedback is very important to us. Thank you for sharing the service was very good and friendly. We regret the unfortunate experience with the gym and the internet. Please rest assured that this is not...

Alexandria, Virginia
Reviewed 22 April 2015

Whatever you do, DO NOT SAY HERE if you value your personal safety. The first morning of my stay, I was greeted by a strange man coming into my room as I was getting into the shower. Apparently the hotel had given A STRANGE MAN a key to my room! I screamed and slammed the door shut, but my sense...

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Helpful?
2Thank Liz E
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Liz F, We greatly appreciate your feedback. Our guests safety is our top priority and I am deeply sorry about the unfortunate experience. Please rest assured that this is not a typical experience for our property. I would like to learn about your stay and wonder if you could call me at 847.928.3700 or at least e-mail me some...

Melbourne, Australia
Reviewed 22 April 2015 via mobile

Second airport hotel in three weeks. Much better than the last! It looks like an old Crowne from decades but the inside is all redone. Great hotel restaurant, nicely redone rooms. Everything clean and in working order. Shuttle service is a little sparse. Took a cab from ORD for $10. In addition service and food in out meeting room has...

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Helpful?
Thank Btalisman
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Btalisman, Thank you for your review. Our team is committed to providing great service to all our guests and your feedback is very important to us. It is great to know that you had a great stay with us. I am glad you liked our recently renovated rooms. Thank you for sharing that everything was clean and in working...

Coconut Creek, Florida
Reviewed 22 April 2015

My national organization have stayed at this hotel on 3 occasions the past year and a half. The meeting rooms were very good, a good variety! Rooms were just refurbished and everything is new, especially the mattresses. However, on certain weekends when groups of teenagers and young people are there, it becomes quite noisey and distracting. Food in restaurant is...

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Helpful?
Thank TamaraFlorida
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear TamaraFlorida, Thank you for taking some time to share your stay experience. We are happy to read that overall you had a great stay with us. We are glad to know that you like our newly renovated rooms, especially the mattresses. I’ll be sure to share you feedback with our shuttle service and the rest of the team as...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: ₹ 6,806 - ₹ 12,631 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com and Priceline so you can book your Crowne Plaza Chicago O'Hare reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Both rooms were had were very much the same, comfortable and clean”
 of 5 bubbles lisamC1825TY, 19 Mar 2017 | Read review
“Very good overall experience”
 of 5 bubbles colleeng333, 28 Feb 2017 | Read review
“clean, comfortable”
 of 5 bubbles baris_78, 15 Feb 2017 | Read review
“We had room 1314. Good view for watching planes land if you like that. Also Chicago in the distance.”
 of 5 bubbles Jorickhols, 8 Feb 2017 | Read review
“For a four star hotel they offered no shower gel!! Don't forget to bring your own...Could have a better TV.”
 of 5 bubbles , 2 Feb 2017 | Read review
5 of 5