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Crowne Plaza Chicago O'Hare

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1,071 Reviews from our TripAdvisor Community

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Showing 998: English reviews
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Chicago, Illinois
Reviewed 2 days ago NEW

One of the better Crowne Plaza's I have stayed at. Rooms are nice, restaurant in hotel. Upper floor rooms have a nice view. But what makes this hotel GREAT is the "can do" attitude. My business plans changed at the last minute requiring me to keep my car at the hotel for an extra day while I was flying to...

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Helpful?
Thank Claude P
Normal, Illinois
Reviewed 3 days ago NEWvia mobile

The hotel is fine itself, I guess. Total rip off if you actually want food ($7 for a bowl of cereal... are you kidding??) their shuttle service is an absolute joke. They drive like maniacs on the highways and cut across multiple lanes. Then when you are back in town and call to schedule a pickup time their system will...

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Helpful?
Thank vramseyer
Sun Prairie, Wisconsin
Reviewed 4 days ago NEW

There was some miscommunication between the hotel and our travel agent (unsure where to lay the blame), but bottom line, we thought we had a park and fly and did not. We were told that there was no available parking for the 7 days we would be gone. Fortunately, we were able to find other parking accommodations with the help...

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Helpful?
Thank Staci W
Connecticut
Reviewed 1 week ago via mobile

I was here on business. Great staff, rooms were a bit dated. Shuttle to and from the airport is available every 30 minutes. Wifi was terrible regardless of the time if day. Convenient location to dinning and shopping.

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Helpful?
Thank CTJohnK
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear CTJohnK, Thank you for your feedback. It is with great regret to learn about the issues with the internet. Please rest assured that this is not a typical experience for our property and I have already addressed it with our IT team. We appreciate your business and looking forward to welcoming you back when in the area. Sincerely, Cher...

Pueblo, Colorado
Reviewed 1 week ago

Room was nice, quiet and beds were comfortable. Our keys had to be redone twice in a 4 night stay; maid service didn't leave any wash cloths or hand towels the 2nd day and left no towels the 3rd day! Be prepared to pay for parking! The lot closest was always full and $25/day. The overflow garage was $15/day and...

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Helpful?
1Thank IQuilt4fun
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear IQuilt4fun, Your feedback is very important to us as we are always looking for the ways to improve our service. We regret the unfortunate experience and will work on improving so we could wow you when you come back next time. Thank you for your business. Sincerely, Cher Jacobsen General Manager cjacobsen@crowneplazaohare.com Tel: 847 928 3700

Woodstock, Illinois
Reviewed 1 week ago

We stayed and had a problem with room, within 15 minutes of making staff aware, we were in a different room and upgraded as well. About ten minutes later we hear a knock at the door. The manager has two wine glasses and a glass of wine. He apologized again and wanted to know if there was anything else he...

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Helpful?
Thank Gkeefe092
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Gkeefe092, Thank you for posting a review about your recent stay with us. I am glad to learn that our team was able to quickly correct the initial error with the room type and that you had a great stay. We appreciate your business and looking forward to welcoming you back when in the area. Please do not hesitate...

Lexington
Reviewed 1 week ago

We stayed on a Friday and Saturday night for a work meeting my husband had at the hotel. This is our second time staying here but our first time was about 7 years ago. Rosemont has definitely grown in that time. There are parking spots near the front labeled for 15 minute drop off/registration parking. They aren't exactly very visible....

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Helpful?
Thank Walkermama
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Walkermama We greatly appreciate your detailed review. It is great to learn that overall you had a great stay with us. Thank you for sharing that you liked our Temple Spa amenities. We appreciate your business and looking forward to welcoming you back when in the area. Please do not hesitate to contact me directly if you need any...

Rockford, Michigan
Reviewed 2 weeks ago

We stayed in this hotel the night before our flight our of O'hare. They have two shuttles, yet only one was in service. We waited over 45 min. to get on a VERY CROWDED shuttle to and from the airport.

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Helpful?
Thank sallycooley
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Sallycooley, Your feedback is very important to us as we are always looking for the ways to improve our service. We regret the unfortunate experience with our shuttle and will work on improving so we could wow you when you come back next time. We appreciate your business and looking forward to your next visit. Sincerely, Cher Jacobsen General...

Grand Rapids, Michigan
Reviewed 2 weeks ago

My family of four stayed here the day prior to our departure and the day of arrival. The park and fly option was great. We were gone for 6 nights. The shuttle to the airport was prompt as advertised. It arrived every 30 minutes. We had no trouble finding it on arrival either. David at the front desk was fantastic....

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Helpful?
Thank handypa
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear handypa, Thank you for taking a moment to post a review about your recent stay with us. I am glad to learn that everything was up to your liking during your stay. We greatly appreciate your business and looking forward to welcoming you back when in the area. As always, please do not hesitate to contact me directly if...

Milwaukee, Wisconsin
Reviewed 3 weeks ago

When a convention is in town over at the Donald E. Stephens Convention Center, we've always stayed at the Hyatt. They've been a host hotel with a deal through the convention and they're connected to the center with a tunnel. This year, however, I waited too long deciding if we were going and only Friday night was available, Saturday was...

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Helpful?
Thank travelsaavy18
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear travelsaavy18 Thank you for taking the time in sharing with us your experience. Your feedback is very important to us as we are always looking for the ways to improve our service. I am sorry for any inconvenience we caused you. Rest assured that this is not typical of our hotel. I hope that you will give us another...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: ₹ 6,803 - ₹ 12,634 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
26 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors have nice views”
950claudep, 21 Apr 2017 | Read review
“Bring extra blankets and real pillows, you'll need them!!!”
travelsaavy18, 2 Apr 2017 | Read review
“Ask for your Exit ticket for the long term parking lot when you check in. You won't have to go back inside the hotel to the check-in desk”
Rphmather, 30 Mar 2017 | Read review
“We had a room on the 10th floor and our view was lovely.”
MegaDancer, 29 Mar 2017 | Read review
“Don't do it here.”
889debraf, 28 Mar 2017 | Read review
5 of 5