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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Proof of vaccination required for guests
Updated 08/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from SpringHill Suites Chicago O'Hare
Updated 08/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 18 hotels in Rosemont
Location
Cleanliness
Service
Value
The SpringHill Suites Chicago O'Hare is just minutes from O'Hare International Airport (ORD) and offers a convenient, complimentary shuttle with pickup and drop off to O’Hare (bus/shuttle center door #2). Our shuttle will also take you the CTA public transportation to downtown Chicago where you can visit attractions such as Wrigley Field, McCormick Place, Field Museum, and Navy Pier. Just minutes from our doors you'll find the Donald E. Stephens Convention Center, Allstate Arena, Rosemont Theatre, Rivers Casino and Fashion Outlets of Chicago. Enjoy complimentary amenities like our full hot breakfast buffet, free Wi-Fi, 43" inch Smart TV's, 24-hour fitness center. Our all-suite hotel offers spacious rooms that include a refrigerator and microwave. With 8,500 sq. ft. of meeting space and an Outback Steakhouse located on-site, we are perfect for small meetings near O'Hare Airport. Our ideal location and excellent customer service are sure to make your stay amazing.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Patio
Free airport transportation
Car park
Wifi
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
Location
Full view
36Car recommended
Grade: 36 out of 100
18Restaurantswithin 1 km
0Attractionswithin 1 km
Contact
8101 W Higgins Rd, Rosemont, IL 60631-2916
Getting there
CumberlandChicago L9 min
1287Reviews36Q+A100Room tips
Reviews
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We were waiting for our shuttle at the airport. They were supposed to come at 9pm and they came 10:30 pm. We were waiting for an 1 hr 30 mins. Every time I call they say on their way or traffic or I am standing at the wrong spot. There was no traffic at that late. Literally road was empty. It was not just my family. There was another couple who was waiting with us. Same stupid excuses. All the other hotel shuttles came multiple times when we were standing there. Worst place to book your hotel. What if you have a elderly parent with you or a small baby. Worst nightmare ever.
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Date of stay: June 2022
Value
Location
Service
Room Tip: Don’t go there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JR Tautenhahn, Guest Services / Front Office at SpringHill Suites Chicago O'Hare
Responded 1 Jul 2022
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for issues you experienced with us. As our guest you deserve to have a wonderful experience and behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
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I stayed 3 months here on business, a great hotel with great staff , great restaurant next door a good gym and lots of parking , a supermarket nearby and a great shuttle service to ORD airport. Beast to be Ona. High room facing away from freeway, as it can be noisy . A great value hotel though excellent corner suite
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Date of stay: January 2022Trip type: Travelled on business
Room Tip: Try to face road not freeway
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JR Tautenhahn, Guest Services / Front Office at SpringHill Suites Chicago O'Hare
Responded 1 Jul 2022
Thank you for your wonderful review! We know your time is valuable and we really appreciate the feedback. We are glad to see that you enjoyed your experience here at the SpringHill Suites, Chicago O’Hare. The team here really does try to make every guests' experience a memorable one. It was a pleasure having you stay with us and we look forward to seeing you the next time your travels bring you to the area!
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I booked the hotel and paid ahead of time. Unfortunately I can not review the hotel since their computers were down.I waited over an hour for them to fix this. I was told I would get reimbursed and sent a confirmation of the cancellation (allowed since I could not register or get a room). I have not received a confirmation and the hotel did ABSOLUTELY NOTHING to help me with another room (they have other Marriott locations). I am usually treated very well by Marriott, but this time, the customer service was horrible. All I heard was "there is nothing we can do". I had to get another hotel on my own, that was further away from my meetings on the next day and spend more money on that room. This is by far the worst service I have ever received from a Marriott Property...EVER!! I will also be lodging a complaint with Marriott Corp!…
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Date of stay: June 2022Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JR Tautenhahn, Guest Services / Front Office at SpringHill Suites Chicago O'Hare
Responded 12 Jun 2022
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. We would like to apologize for issues you experienced with us. As our guest you deserve to have a wonderful experience and behalf of myself and our team, I am truly sorry that we did not deliver that for you. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
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An okay hotel with an okay price considering this is an expensive city. Room looks and feel pretty old but bearable. Amenities-wise, they have a small microwave but no existence of any kind of plate in the room OR in the HOTEL. (Yes I called and they said they only have foam plates in the entire hotel). Luckily the Outback restaurant below was kind enough to lend us good actual plates that would not melt in the microwave. Parking fee is charged. Breakfast is what you would expect (eggs, bread, and frozen salty beef patty) Location: Traffic to city is terrible. Only book this hotel is you don’t plan to go into the city.
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Parking is charged and limited
Traffic to city is terrible.
Bring your own microwaveable...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JR Tautenhahn, Guest Services / Front Office at SpringHill Suites Chicago O'Hare
Responded 8 Jun 2022
Thank you for the review! We know your time is valuable and we appreciate you taking the time to share your experience with others. It was a pleasure having you stay with us and we look forward to seeing you the next time your travels bring you to the area.
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We attended the Chicago International Miniature show at the nearby Marriott O'Hare. Because that hotel was full, we booked the Springhill Suites. They ran a shuttle to the other hotel with a super nice front desk staffer driving. The hotel itself was fine and the free breakfast was above average. Parking was on long surface lots on both ends of the hotel, but there is also an underground garage. The onsite Outback steakhouse was a plus. Rooms were good, nice and quiet despite being near airport and freeway with a microwave and small fridge
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Room Tip: odd number rooms face street, even number face freeway
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JR Tautenhahn, Guest Services / Front Office at SpringHill Suites Chicago O'Hare
Responded 2 May 2022
Thank you for your wonderful review! We know your time is valuable and we really appreciate the feedback. We are glad to see that you enjoyed your experience here at the SpringHill Suites, Chicago O’Hare. The team here really does try to make every guests' experience a memorable one. It was a pleasure having you stay with us and we look forward to seeing you the next time your travels bring you to the area!
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This hotel is great!! It has very nice and clean rooms, a great breakfast and very friendly, professional staff!! Nancy and Samantha are 2 of the nicest and most accommodating people at the front desk I’ve had in any of the hundreds of properties I’ve ever been to!! Thank you ladies!!
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JR Tautenhahn, Guest Services / Front Office at SpringHill Suites Chicago O'Hare
Responded 20 Jan 2022
Thank you for taking the time to share with us your most recent experience at the SpringHill Suites, Chicago O’Hare! We are overjoyed to know you had a great experience. It's feedback like yours that inspires us to continue to do more. Thank you again and we look forward to your next visit with us.
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Upon arrival, the front desk attendants were super helpful about parking, the facility, breakfast, and even helped up to not leave one of our bags while unloading. Both of our suites were super clean and comfy, with room to prepare snacks, a small cupboard, wet bar, study table, couch with a chaise, multi-task coffee table, TV on the medium-size dresser, dividing wall, comfortable king-size bed. Breakfast was hot--scrambled eggs, sausage, oatmeal with toppings, big fresh English muffins, bagels, cereal, etc. With covid protocol, we took it up to our room to eat. Also because of covid, the fitness center and pool were closed. You could hear the planes overhead from O'Hare (muffled) and the south side of the property overlooks the expressway. Not deal-breakers for us.
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Date of stay: January 2022
Location
Cleanliness
Service
Room Tip: Choose a north side room for a better view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JR Tautenhahn, Guest Services / Front Office at SpringHill Suites Chicago O'Hare
Responded 12 Jan 2022
Thank you for taking the time to share with us your most recent experience at the SpringHill Suites, Chicago O’Hare! We are overjoyed to know you had a great experience. It's feedback like yours that inspires us to continue to do more. Thank you again and we look forward to your next visit with us.
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Honestly I’ve never been treated so badly anywhere I’ve stayed. When I checked in their were multiple people in the lobby angry because the door locks weren’t working. It took over an hour to check in and once we were checked in our door wouldn’t open, which we waited an additional hour to get fixed.. it was New Year’s Eve and we had things to get ready for. My family & I were the only ones who didn’t make a big deal out of it but were still treated very badly. The way the employees talk to you at the front desk on top of the stuff we experienced is horrible. Customer service training is needed, I would never stay here again. The woman at the front desk that checked in said she was the front office manager and she was the rudest one. There was a man working the desk that night who would speak to everyone as if they were lacking comprehension skills…
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JR Tautenhahn, Guest Services / Front Office at SpringHill Suites Chicago O'Hare
Responded 9 Jan 2022
Thank you for taking the time to review your experience at SpringHill Suites, Chicago O’Hare. We truly appreciate your feedback and will make sure to share your comments with our entire team. I am disappointed and disheartened to learn of your experience during your stay and offer my deepest apologies for not meeting your expectations. Please know that I will address these shortcomings with the appropriate team leaders to best understand how we can prevent this from happening in the future. Our goal is to always keep getting better at how we provide our services to our guests. We hope you will try us again the next time your travels bring you to the area!
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+1
We had a great 2 night stay at this Mariott property. They do had an airport shuttle, BUT YOU MUST CALL FOR PICK-UP AT AIRPORT. Rooms are quite comfortable- LOVED the soft bed. I also really liked having a bathtub. Rooms have a microwave amd refrigerator. Breakfast is pretty good. Cereals, bagels, oatmeal, sausage, scrambled eggs and assorted beverages. The best feature for me was an adjoining Outback restaurant! The hotel looked and smelled clean. Even though the freeway is adjacent to the hotel, it was very quiet. This is a nice choice for an affordable hotel near Chicago Ohare Airport.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from JR Tautenhahn, Guest Services / Front Office at SpringHill Suites Chicago O'Hare
Responded 13 Oct 2021
Thank you for taking the time to share with us your most recent experience at the SpringHill Suites, Chicago O’Hare! We are overjoyed to know you had a great experience. It's feedback like yours that inspires us to continue to do more. Thank you again and we look forward to your next visit with us.
Read more
The hotel is typical in style of a Springhill Suites. The airport shuttle does the job. The breakfast buffet was pretty expansive, and there was plenty of seating and dining space. It's not the most walkable area. There is not sidewalk by the hotel, but there is a nice neighborhood around the corner if you want to take a walk or run around.
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Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from JR Tautenhahn, Guest Services / Front Office at SpringHill Suites Chicago O'Hare
Responded 29 Sep 2021
We greatly appreciate your kind words! Our staff here at the SpringHill Suites, Chicago O’Hare strives to create a wonderful experience for all our guests, and we are delighted you enjoyed yours! Thank you for such great feedback and we look forward to having you with us again soon!
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PRICE RANGE
$154 - $198 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites chicago o`hare hotel rosemont, chicago springhill suites
FORMERLY KNOWN AS
Springhill Suites Chicago O'Hares
LOCATION
United StatesIllinoisRosemontNorwood Park / Far North Side / O'Hare
NUMBER OF ROOMS
245
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Claim Your Listing Frequently Asked Questions about SpringHill Suites Chicago O'Hare
Which popular attractions are close to SpringHill Suites Chicago O'Hare?
Nearby attractions include Northwoods Lounge (1.1 km).
What are some of the property amenities at SpringHill Suites Chicago O'Hare?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SpringHill Suites Chicago O'Hare?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SpringHill Suites Chicago O'Hare?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at SpringHill Suites Chicago O'Hare?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to SpringHill Suites Chicago O'Hare?
Conveniently located restaurants include Nonna Silvia's Trattoria and Pizzeria, Perry Mac's Restaurant, and Outback Steakhouse.
Are there opportunities to exercise at SpringHill Suites Chicago O'Hare?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does SpringHill Suites Chicago O'Hare have an airport shuttle?
Yes, SpringHill Suites Chicago O'Hare offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does SpringHill Suites Chicago O'Hare have airport transportation?
Yes, SpringHill Suites Chicago O'Hare offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at SpringHill Suites Chicago O'Hare?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites Chicago O'Hare offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.