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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

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1,148 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Chicago - O'Hare/Rosemont
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Showing 1,128: English reviews
Niagara Falls, Canada
Reviewed 16 October 2015

The location is great if you have a layover as we did. There is a free shuttle to/from O'Hare. It is not a great location if you are going downtown. We did find it easy to get to Wrigley Field for a Cubs game. The hotel staff were friendly and helpful. The rooms were large and we liked having the...

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Helpful?
Thank krisket
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Krisket, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the complimentary airport shuttle to the friendly, helpful staff. We hope to be able to welcome you back again on your next visit to the area. Best Wishes, Jessica

San Francisco, Cambodia
Reviewed 15 October 2015

The hotel is located in an ideal location to walk to shopping and hop on the metro for a trip to the city center. There are many restaurants and entertainment facilities close to the hotel. Friendly staff and excellent amenities.

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Helpful?
Thank Dawn W
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Dawn W., Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the ideal location to the friendly staff and excellent amenities. We hope to be able to welcome you back again on your next visit to the area. Best...

Columbus, United States
Reviewed 13 October 2015

WiFi was very poor in this hotel, slow and unreliable, especially for the cost of stay. Comfort and breakfast was above average however. Does need some updates, not having a digital thermostat made changing temperature difficult and the TV's user interface was slow and frustrating to use.

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Helpful?
Thank Mark M
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Mark M., Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in...

Jersey City, New Jersey
Reviewed 12 October 2015 via mobile

The hotel is very nice and clean. It is great if you need to be near ohare or the convention center. It's about a 10 min walk to the blue line, so getting in and out of the city is a bit of a chore. Nice fitness center and indoor pool as well. We would stay here again.

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Helpful?
Thank runnerchicknyc
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

runnerchicknyc, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the location to O'Hare to the fitness center, and indoor pool. We hope to be able to welcome you back again on your next visit to the area. Best...

Harleyville, South Carolina
Reviewed 8 October 2015

The hotel was easy to book, shuttle service from the airport was prompt and quick. The staff behind the desk very friendly and professional. Lobby clean big and spacious. My room was clean and had soft plush linens and towels, lots of Tv channels. Loved every second I spent here.

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Helpful?
Thank Ekina H
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Ashley-Lodge, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the friendly, professional staff to the prompt and quick shuttle service. We hope to be able to welcome you back again on your next visit to the area. Best...

Ramsey, Minnesota
Reviewed 7 October 2015

We checked in, were greeted warmly. The clerk told us about the "happy hour" from 5 to 7 and the free made to order breakfast. Room was large, and clean. Bed was very comfortable with a variety of pillow styles. I was stunned that since this property is VERY close to the airport that there was ZERO airport noise in...

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Helpful?
Thank neverquitenormal
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

neverquitenormal, Thank you so much for taking the time to leave a review of your recent stay here. We are so pleased to hear you enjoyed your experience with us from the warm greeting upon arrival to the complimentary managers reception, and breakfast and clean, comfortable room. We hope to be able to welcome you back again on your next...

Saint Paul, Minnesota
Reviewed 5 October 2015

Typical Embassy Suites, elevators are slower than I could crawl up the stairs. I stayed here only because I had a very early flight of ORD the next morning. I took the shuttle at 4:40am, was debating about that and the 5:00am one. I am really glad I took the earlier one. The shuttle driver asked everyone which airline(s) are...

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Helpful?
Thank mspreh
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

mspreh, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the...

Hollywood
Reviewed 5 October 2015

Hotel needs major attention as rooms, bathrooms, elevator all are very old and poorly maintained. Elevator makes noises as it was going to stop any moment. Bathrooms terribly outdated and mold all around.

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Helpful?
1Thank Mark H
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Mark H., Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in...

Clearfield, United States
Reviewed 5 October 2015

This was my third time there, but it was trash this time. The elevator was faulty and I was stuck six times in two days. I complained repeatedly to the staff, who a week later finally got someone in to repair the elevator. The light right by the closet, when turned OFF, would blink. Again, I asked repeatedly to have...

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Helpful?
1Thank Robert F
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Robert F., Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in...

Reviewed 5 October 2015 via mobile

I try to understand that everyone has a problem or a story and the guy that checked me in at 5am was no exception. We had booked and prepaid our 3 rooms for the night before to ensure they would be there for our arrival. Our agent even emailed the hotel and advised them. Well this guy proceed to tell...

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Helpful?
Thank TJP1967
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

TJP1967, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our two-room suites. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $25/day; Valet Parking: $28/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N River Rd, Rosemont, IL 60018-5230
Region: United States > Illinois > Rosemont
Price Range: ₹ 8,350 - ₹ 16,903 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Elevators are very slow and on only one side of the hotel. If you are on second floor you will be right by the breakfast area.”
 of 5 bubbles cooldude2003us, 28 Nov 2016 | Read review
“"Rooms are spacious, comfortable bed"”
 of 5 bubbles Dora1966, 21 Nov 2016 | Read review
“Great food.”
 of 5 bubbles jackr301, 4 Nov 2016 | Read review
“we chose away from the elevators, and ended up opposite of them, which was by ice machines, still quiet!”
 of 5 bubbles ZombieMommers, 20 Oct 2016 | Read review
“Floor 2 by the lobby for easiest access around the facilities but still quiet-ish.”
 of 5 bubbles teds027, 17 Oct 2016 | Read review
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