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Comfort Inn Rockford

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120 Reviews from our TripAdvisor Community

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Showing 120: English reviews
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West Palm Beach
Reviewed 1 week ago via mobile

Hotel was sold out and did not have the two beds we requested/needed due to three adults. In addition, the main floor bathroom was overflowing with with #2, parents/kids were in the pool with street clothes, food was on the carpet in the hallways, doors were thin.... overall outdated, dirty and we left disappointed. I had to use the restroom...

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Helpful?
Thank NaderProperties
Dee K, General Manager at Comfort Inn Rockford, responded to this review

Dearest Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make the necessary improvements that will ensure...

Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 31 January 2017

The people dealing with customers often determine the success of the business and the staff her are GREAT! They go out of their way to make sure the stay is superb! Jerry, Anna, and Amber are a few of the staff that deserve recognition. I had a room that was too close to the pool, I requested a new room...

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Helpful?
Thank Jamie F
About Hotel's Favourite Review
169ambert, General Manager at Comfort Inn Rockford, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Farmington, Arkansas
Reviewed 3 weeks ago via mobile

I have stayed at many Comfort Inns across the USA and this one by far is the worst for multiple reasons. #1 the front entrance is not handicap accessible. Really? In 2017, this is unacceptable for any public building. I am not handicapped but if I had been, I would have turned around and left. #2 the foyer into the...

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Helpful?
1Thank Jeri E
Management response:

Dearest Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide...

Reviewed 26 January 2017

Room was OK--bed was wonderful. Light out in bathroom and they were unable to fix. Overall a shabby but clean place. Room was better than hallways. No remote in room and it took awhile to get a replacement. Just OK breakfast though a first rate waffle maker. Some staff were very friendly and some were obviously unhappy to be there....

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Helpful?
Thank Marie M
169ambert, General Manager at Comfort Inn Rockford, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Dee Kuhlemeier...

Louisville, Kentucky
Reviewed 17 January 2017

We stayed here on our way home from the South. Nice and quiet as usual. It's far enough off of the highway to not have any noise. Staff super friendly and helpful. The king bed was comfortable. This hotel is showing it's age a little. We'll stay here again.

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Helpful?
Thank Clarence D
Management response:

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team we all would like to thank you! I hope that you will consider staying with us again soon! Sincerely, Dee Kuhlemeier General Manager Comfort Inn of Rockford (815) 398-7061

Reviewed 17 January 2017

came in late after a very nerve wracking trip and flight, just wanted a room and something to eat, the clerk got us into a king room for a very quickly and recommended several close by places to have something to eat, was a great end to a very stressed day we will definitely stay again! thank you!

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Helpful?
Thank Tom O
169ambert, General Manager at Comfort Inn Rockford, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to thank you. We hope to see you again soon! Sincerely, Dee Kuhlemeier General Manager Comfort Inn of Rockford (815) 398-7061

St. Louis
Reviewed 16 January 2017

We booked on PriceLine and got an outstanding deal. The building is pretty old, and smelled strongly of cigarettes in the second floor hallway, even though it seemed the rooms all had a no smoking sign on the door. The room was not so stinky and it was certainly clean, but everything including the furniture and the linens looked well...

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Helpful?
Thank SouthofSTL
169ambert, General Manager at Comfort Inn Rockford, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction and feedback is very important to us and we can assure you that we will use this information to do everything possible to...

Chicago, Illinois
Reviewed 14 January 2017

Stayed here recently and was quite comfortable, ok, the hotel is going through some renovations, some things need to be upgraded but its not bad at all. The kind lady at the front desk was able to check me in early, my room on the first floor was clean and comfortable, the bed, chairs, they have a microwave and refrigerator,...

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Helpful?
Thank Mark D
169ambert, Front Office Manager at Comfort Inn Rockford, responded to this review

Thank you for taking the time to fill out our survey. We are very pleased that you enjoyed your stay. We look forward to seeing you again in the future! Happy Travels! Amber Thompson Front Desk Supervisor Comfort Inn Rockford

Crystal Lake, Illinois
Reviewed 9 December 2016 via mobile

My daughter and I stayed here one night as we had a very early appt in the area. It wasn't good and it it wasn't bad. The hotel still used bedspreads which shocked me. I'd give cleanliness a rating of 7/10. The hotel and room really shows it's age. My room key stopped working so going out to my car...

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Helpful?
Thank kel3420
Dee K, General Manager at Comfort Inn Rockford, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are looking into this matter and thank you for...

Lowell, Arkansas
Reviewed 6 December 2016

Got to the hotel and checked in no problem. Got to the room and it was filthy. Housekeeping needs to step it up several notches. Did not want to stay, immediately checked back out and found another hotel to stay in that was clean. Luckily hotel did not charge me, thank you for that.

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Helpful?
Thank Rollout_Admins
Dee K, General Manager at Comfort Inn Rockford, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Comfort Inn Rockford

Address: 7392 Argus Dr., Rockford, IL 61107-5283
Region: United States > Illinois > Rockford
Price Range: ₹ 3,996 - ₹ 8,581 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Rockford 2.5*
Number of rooms: 64
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Also Known As:
Comfort Hotel Rockford
Rockford Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Rockford staff and other travellers.
1 question
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Winona, Minnesota
over a year ago

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Questions? Get answers from Comfort Inn Rockford staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to go to Alchemy, a restaurant right across from the hotel. The pizza was amazing!”
 of 5 bubbles SouthofSTL, 16 Jan 2017 | Read review
“Ask to see your room before paying.”
 of 5 bubbles Rollout_Admins, 5 Dec 2016 | Read review
“Should be good, they are getting new AC”
 of 5 bubbles P1180RMfrankb, 6 Jul 2016 | Read review
“tried to get on wifi but wasn't successful at getting on.”
 of 5 bubbles PatriciaW273, 6 Jan 2016 | Read review
“Spend a little extra and stay someplace else.”
 of 5 bubbles BrianV26, 30 Sep 2015 | Read review
5 of 5