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Room reeked of smoke, even though I was grilled on check-in and signed a paper saying I wouldn't smoke in a non-smoking room. I did not want to walk around the room with no shoes on it was so in need of deep cleaning. I...More
1 Thank Todd L
Response from 00esa, Manager at Extended Stay America - Rockford - I-90Responded 2 weeks ago
Todd, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your experience is shared with...More
I stayed at this hotel after booking it on Priceline express deals. I was in town for a family reunion. After being outside at a park for over 9 hrs I was ready to turn in to get some sleep and rest. The attendant did...More
Thank Angela W
Response from 00esa, Manager at Extended Stay America - Rockford - I-90Responded 10 July 2018
Angela, thank you for taking the time to review your stay. We’re sorry for the issues you had with your room key and for the inconvenience it caused. We appreciate your feedback, and we will use it to improve our services going forward. We hope...More
We stayed here with our family for a softball tournament. I expected that the room would be more accommodating since people typically have long stays here. What we experienced was a very small room with tiny beds, a tiny bathroom that you couldn't even turn...More
Thank Lori S
Response from 00esa, Manager at Extended Stay America - Rockford - I-90Responded 29 June 2018
Lori, thank you so much for your stay with us, and we appreciate you taking the time to share your feedback. We are sorry to read you were disappointed with the size of your suite. We do have a variety of suite types available, and...More
Hotel itself was fine but the noise was bad. I am a light sleeper and what sounded like a kid in tge room above us screamed at 3am then again after 4am, some walking around then someone closed a door in the hall around 4:30am...More
Thank Julie D
Response from 00esa, Manager at Extended Stay America - Rockford - I-90Responded 20 May 2018
Julie, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the noise issues you experienced from other guests in our property and regret the inconvenience caused. On rare occasions we have...More
A very worn facility but the service is excellent. The rooms are quiet, located close to I-90, off the street and near East State Street for excellent dining and shopping. The staff is very friendly and helpful.More
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Thank Fred G
Response from 00esa, Manager at Extended Stay America - Rockford - I-90Responded 15 March 2018
Fred, thank you for choosing us. We are happy to know overall you were satisfied with your stay and liked our location which was ideal for your needs. We hope the positive aspect of your visit will bring you and your family back soon.