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Residence Inn Rockford

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Traveller (35)
Room & Suite (21)
Dining (4)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Residence Inn Rockford is one of the premiere extended stay hotels in Rockford, IL. We're conveniently located near the Rockford Airport, and just minutes away from Magic Waters, Cherryvale Mall, Rock Valley College and Rockford University. Our hotel offers free hot breakfast and free WiFi to all guests, as well as indoor pool and hot tub facilities. We are one of the only pet friendly hotels in Rockford, IL. All Residence Inn hotel rooms come with a full kitchen, including stove top, full refrigerator, dishwasher, and lots of counter space.
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Property amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Hotel links
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Hotel deals
Hotel packages
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
14Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Reviews & more
134Reviews
52Photos
1Q+A
23Room tips
Traveller rating
  • 61
  • 38
  • 21
  • 6
  • 8
Time of year
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  • English
Popular mentions
My son booked a suite for New Years Eve. Beautiful room, clean and very stylish. Nice kitchen area and separate bedrooms. Pool was a little run down looking and hot tub was out of service. Would definitely look there again.
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Response from MichaelS23296, General Manager at Residence Inn Rockford
Responded 6 days ago
Dear Kathy L., We want to thank you so very much for taking some of your valuable time to share your guest experience with us. We have good news, we are almost complete with our renovation of the pool area, but we do apologize for any inconvenience during your stay. Thank you again for staying with us and we look forward to your next visit.
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Everybody on the staff was friendly and helpful, and they all greet you. Savannah was particularly pleasant, as was the young woman who handled the weeknight mix on 10.24.18. The room (#220) has both a tub and shower.breakfast was standard but well provided. I enjoyed the food
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Response from MichaelS23296, General Manager at Residence Inn Rockford
Responded 5 Dec 2018
Dear Llbeach1, Thank you so much for taking some of your time to share your guest experience. We are very happy you had an overall very good stay and you appreciate our customer service. We do apologize if any of our pipes made any sounds. We are in the planning process of a complete renovation of our property, so we do invite you to come back and see all the improvements in the future. Thank you again for staying with us and we look forward to your next visit.
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I generally prefer Marriott hotels for both business and personal travel because they almost always have a consistent experience and solid, customer focused management. I definitely found the exception in the Rockford Residence Inn this weekend, mainly due to my interactions
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Response from MichaelS23296, General Manager at Residence Inn Rockford
Responded 26 Nov 2018
We would like to apologize for the inconvenience during your stay. We 100% failed, but unfortunately we did have our last two bedroom suite drop due to unforeseen maintenance issue. We do understand you were upset, but we cannot condone verbal abuse and profanity directed at any staff member as they were doing the best they could do rectify the situation. Again we truly do apologize for your guest experience and stay.
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Traveled to Rockford for work and stayed here for 3 nights. Check in was easy and the staff was very courteous and helpful each time I engaged them. The suite was roomy, clean and stocked with everything I expected. The bed was comfy and had plenty of pillows. The bathroom
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Response from MichaelS23296, General Manager at Residence Inn Rockford
Responded 5 Nov 2018
Dear Shnoogie, We are very happy you a wonderful stay with us. We want to thank you for taking some of your valuable time to share your experience in detail. We love our complimentary breakfast and social mix, it really contributes to the guest experience. Being so close to fine dining and fun things to do also really helps as well. Thank you again for staying with us and we look forward to your next visit.
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+4
Stayed for one night on a work trip. Location is convenient and the room was fantastic. There were more amenities than I could possibly use on a one night stay. The bed was comfortable with plenty of pillows. I didn’t get to utilize the pool so I cannot comment on that. We did
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Response from MichaelS23296, General Manager at Residence Inn Rockford
Responded 1 Oct 2018
Dear Tarah H, Thank you very much for sharing your guest experience with all of us. We are very happy you had a superb guest experience. We do our very best to make sure each and every guest is as comfortable as they would be at their home. We do love Tavern on Clark, their fries are the best in town(state). Thank you again for staying with us and we look forward to your next visit.
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Urine soaked mattress
Fireplace instructions.
Nice lamp.
Friendly note from hotel staff.
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Which days of the week do you offer the complimentary evening reception?
Hello Bates59, The Residence Inn Mix is Monday thru Wednesday. Please let us know if you have any other questions. Thanks, Jessica M. General Manager
1 vote
"Go to the Staybridge across the street"
"3rd floor is quietest, but only has 1 elevator. 1st floor convenient but a/c noise and floors above noise are noticeable at night."
"Ask to be in the main building."
"2 buildings on site, I prefer the main because you don't have to walk through the snow to get to the exercise room."
"We didn't have a problem with the room. It was great, and I believe all other rooms would be just as nice."
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PRICE RANGE
US$ 135 - US$ 238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn rockfordrockford residence inn
LOCATION
United StatesIllinoisRockford
NUMBER OF ROOMS
66
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