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Residence Inn Rockford

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Traveller (35)
Room & Suite (28)
Dining (6)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Residence Inn Rockford is one of the premiere extended stay hotels in Rockford, IL. We're conveniently located near the Rockford Airport, and just minutes away from Magic Waters, Cherryvale Mall, Rock Valley College and Rockford University. Our hotel offers free hot breakfast and free WiFi to all guests, as well as indoor pool and hot tub facilities. We are one of the only pet friendly hotels in Rockford, IL. All Residence Inn hotel rooms come with a full kitchen, including stove top, full refrigerator, dishwasher, and lots of counter space.
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Property amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Hotel links
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Special Offer:Unlock Member Rates!
Hotel deals
Hotel packages

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
19Restaurantswithin 1 km
2Attractionswithin 1 km
134Reviews
68Photos
1Q+A
23Room tips
Traveller rating
  • 61
  • 38
  • 22
  • 6
  • 8
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
Great room, but $100 non refundable pet deposit was a rude surprise. I was told it was for “extra cleaning required.” I have stayed at other Residence Inns that did not require any extra fee for pets, so this was unexpected and unappreciated since my dog is cleaner than many
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Response from MichaelS23296, General Manager at Residence Inn Rockford
Responded yesterday
Dear Jeanne Maddux, We would like to apologize that your guest experience at the Rockford Residence inn was not 100% satisfactory. We do understand that it is frustrating to be charged the $100 pet deep cleaning fee, we assure you that we are doing our best to keep that fee low and have negotiated with our service to keep the cost they charge us as low as possible. We do hope you understand and we hope you stay with us in the future.
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My son booked a suite for New Years Eve. Beautiful room, clean and very stylish. Nice kitchen area and separate bedrooms. Pool was a little run down looking and hot tub was out of service. Would definitely look there again.
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Response from MichaelS23296, General Manager at Residence Inn Rockford
Responded 5 weeks ago
Dear Kathy L., We want to thank you so very much for taking some of your valuable time to share your guest experience with us. We have good news, we are almost complete with our renovation of the pool area, but we do apologize for any inconvenience during your stay. Thank you again for staying with us and we look forward to your next visit.
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Everybody on the staff was friendly and helpful, and they all greet you. Savannah was particularly pleasant, as was the young woman who handled the weeknight mix on 10.24.18. The room (#220) has both a tub and shower.breakfast was standard but well provided. I enjoyed the food
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Response from MichaelS23296, General Manager at Residence Inn Rockford
Responded 5 Dec 2018
Dear Llbeach1, Thank you so much for taking some of your time to share your guest experience. We are very happy you had an overall very good stay and you appreciate our customer service. We do apologize if any of our pipes made any sounds. We are in the planning process of a complete renovation of our property, so we do invite you to come back and see all the improvements in the future. Thank you again for staying with us and we look forward to your next visit.
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I generally prefer Marriott hotels for both business and personal travel because they almost always have a consistent experience and solid, customer focused management. I definitely found the exception in the Rockford Residence Inn this weekend, mainly due to my interactions
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Response from MichaelS23296, General Manager at Residence Inn Rockford
Responded 26 Nov 2018
We would like to apologize for the inconvenience during your stay. We 100% failed, but unfortunately we did have our last two bedroom suite drop due to unforeseen maintenance issue. We do understand you were upset, but we cannot condone verbal abuse and profanity directed at any staff member as they were doing the best they could do rectify the situation. Again we truly do apologize for your guest experience and stay.
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Traveled to Rockford for work and stayed here for 3 nights. Check in was easy and the staff was very courteous and helpful each time I engaged them. The suite was roomy, clean and stocked with everything I expected. The bed was comfy and had plenty of pillows. The bathroom
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Response from MichaelS23296, General Manager at Residence Inn Rockford
Responded 5 Nov 2018
Dear Shnoogie, We are very happy you a wonderful stay with us. We want to thank you for taking some of your valuable time to share your experience in detail. We love our complimentary breakfast and social mix, it really contributes to the guest experience. Being so close to fine dining and fun things to do also really helps as well. Thank you again for staying with us and we look forward to your next visit.
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Hello Bates59, The Residence Inn Mix is Monday thru Wednesday. Please let us know if you have any other questions. Thanks, Jessica M. General Manager
1 vote
"Go to the Staybridge across the street"
"3rd floor is quietest, but only has 1 elevator. 1st floor convenient but a/c noise and floors above noise are noticeable at night."
"Ask to be in the main building."
"2 buildings on site, I prefer the main because you don't have to walk through the snow to get to the exercise room."
"We didn't have a problem with the room. It was great, and I believe all other rooms would be just as nice."
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PRICE RANGE
US$ 152 - US$ 223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn rockfordrockford residence inn
LOCATION
United StatesIllinoisRockford
NUMBER OF ROOMS
94
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