Great comfy king-size bed and well laid out room but with a noisy air-conditioning unit. Good sports bar and traditional restaurant on site and also within walking distance of some other restaurants and hotels. The stay was good but it was disappointing to find there was no housekeeping service on a Saturday. However towels and bedsheets were provided for a DIY job. The bath tub did not seal but this was promptly attended to by myself with a quick engineering adjustment. Value for money generally good at around $150 a night.
Had the opportunity to stay at the Rockford Holiday Inn this past weekend and we were very pleasantly surprised. Staff was great, room was very nice and very very clean (which is very important to us and I'm sure everyone else). I believe the card in the room said the room was cleaned by Maria C.....Well, big shout out to Maria C. The room was immaculate. Can't complain about one thing. Always worry about the bathroom in a hotel, but it was CLEAN. You'd think we were the first ones to use it. Absolutely spotless from top to bottom. Shower was immaculate as well. Please give our regards and thanks to Maria C, She made our stay perfect.
The room was nice, but if it was properly cleaned it would have been much better. The bathroom floor wasn’t even swept so it couldn’t have been actually cleaned. It looked like someone was sitting on the toilet peeling off their blue nail polish and dropped it all on the floor aside from the hair and dust around. I cleaned the floor myself with Clorox and had to do the surfaces throughout the room. There was what I hope was chocolate caked on the counter and several other sticky spots. Thankfully I had some wipes so I could clean myself. I told the front desk and they said they would send someone, but no one was sent to clean. Also I asked the housekeeper in the morning for 2 extra towels and she sent me to the other housekeeper down the hall who then sent me to the front desk to get them myself… found that strange when they both had a cart full of them in front of them. Maybe they are told not to give them out for reason, but shouldn’t they say I’ll have them sent to your room or something to that effect? It’s not out of the ordinary for guests to request more towels especially when there is no housekeeping from what I read on the weekend so they wouldn’t be coming in to change ours if needed. For the price I paid, which was about $165 a night (in Rockford, IL) I expect it to be very clean. I shouldn’t have to clean it myself. For me cleanliness is everything in a stay. I would give them another chance but I was a bit disappointed by this.…
Nice, big rooms! I love sleeping. I love the beds at this Holiday Inn. I did not want to get out of bed because these beds are so comfortable. It’s like I was sleeping inside a fluffy cloud. Very nice desk clerks, very professional. Everything is clean. Highly recommend.
We have stayed in other hotels in the area and this Holiday Inn surpasses them all! The staff was friendly. The rooms were clean and larger for hotel rooms. Everything was updated and aesthetically pleasing. The beds were okay but the pillows were great.
Was in Rockford for business training in November and this location was recommended so myself and a colleague booked it. Very nice and typical of Holiday Inn so I got what I expected as a frequent traveller. Very nice room with the usual ammenities, fridge, coffee, iron etc. The bed was very comfortable with great pillows and good heating/cooling in room. Slept very well. Washroom was good, I always hope for larger toilets, just my thing. Staff were awesome and friendly. There was a restaurant attached, Hoffman House and they had great food with a really nice salad bar. Gotta try the hot bacon salad dressing! Delish! Tried out the pub one night as well. I wish Americans new what Rye Whiskey was. Good service anyway. I would stay again. Left my room key in the restaurant first night and staff grabbed it and returned to front desk right away. Also free coffee in the lobby in the morning. And they have a little snacvk store as one would expect.…
If you get a great rate from a 3rd party, it's a decent place to stay.. What is is: A full service hotel, has gym, pool, restaurant and courteous staff.. Rooms are musty and smell like smoke ( i was in a non smoking room) bed was average comfortability with HI's range of pillow choice. Shower / bathroom is old but works. Has a 24hr concession which is very nice.. Staff is super friendly.. Blinds are old and can be better, HVAC works fine.. Easy parking, free WIFI and restaurant was surprisingly good.. After a long day of travel i appreciated having a place in the hotel.. Until the renovations are complete, i would look for newer chain.
For nearly $200, our suite was way over priced. The hotel is supposedly being renovated and I understand letting some things go. But you need to give people a lower price for broken lamps, thermostats that don’t work, bad decor, and well worn fixtures. The room was clean - thanks Lupe! And we had quick responses to our requests. So I didn’t give it 2 stars. We cancelled our second night that we had booked with them. There was a company using a room in the lobby for hiring. But there were so many people in and out of the lobby - made for a very insecure environment for people staying at the hotel.
So I normally like to stay at Holiday Inns. Although there is some construction going on the place isn’t the nicest. It is somewhat aged, There is a boarded up window in the front of the building. The area was nice, plenty to do and plenty of shopping. The room was comfortable, again needed some updates. The door to the bathroom was coming apart at the bottom. Toilet had some flushing issues, and at the end of my stay the bill had some “gifts shop” charges that were not mine, (never went into the gift shop while I was there). But the front desk took care of it. Overall the place needs some TLC.
We were here for a wedding this past weekend on Saturday. Nice place and priced fair if your booking was in a block of rooms but since the property did not offer the Bride and Groom a free room I bought one for them to only find out upon check-in the room cost was $179 and showed up on my bill for $235 (with no add-ons from the concession area). In the past unless things have changed when you book a block of rooms for guests for a wedding the Bride and Groom get at least a free room let alone a wedding suite. I would have thought IHG was all about that but at this property they were not. I had a better experience at the Staybridge next door the night before and wish we would have known the option but oh well. And one more thing, seeing the ceremony and the reception was only down at Midway Village (5 mins away) this property did not offer any shuttle. I am not sure IHG with what happened, but never again will we recommend this property to family and friends.…