I've stayed at this property before when heading into town. I wanted to let my little one swim so I got a room for one night instead of staying with family. First my digital key would not work. So I went downstairs to get a key and was informed if we wanted to swim we needed wrist bands. That's never been that way. If I would have known that I would have stayed somewhere else as one of our party was left out. I did look at the hotel website and it is not noted anywhere I can find. Digital key never did work but I didn't want to go down again. Then the air made us sick in the pool area. Three kids dry heaving and coughing. The two adults had burning noses and throats. I spoke to the front desk and they said the chlorine levels were good but it had something to do with an air purifier or something like that. They were going to turn it off. If they knew about it they should put out a warning. I had trouble eating that night as my throat was still burning. Then the next morning woke up still a little discomfort. Also the bathroom in the pool area is in bad shape. It's so rusted over on the inside making it look gross. I love Hilton properties and have stayed at others that have a pool like this but none have ever made us sick like that. I'm super disappointed in this stay. We had been looking forward to it and was more than disappointed.…
My wife and I had a great stay, we were there to visit my father in-law for his 96 year birthday. The rooms was great and I like how they had the tape on the doors so you new the rooms had been cleaned. The breakfast could have been better.
While in Rockford my GO to hotel. Indoor heated pool & hot tub. Most hotels in area are closing their hot tubs. Breakfast is an additional cost. One glitch happened but was resolved by friendly & courteous staff.
Excellent service at the front desk, very friendly staff. Hotel feels very clean and fresh. I would stay here again in a heartbeat! Convenient location, lots of shopping and dining nearby. Embassy Suites in town next to the river is also excellent.
Nice place to stay, large with plenty of parking in front. Do not park in the back, that's a charging lot. The place is on a main street with plenty of places to eat. The staff was helpful too. Breakfast buffet was the best deal ever in a Hilton. I highly recommend staying here.
My business trip was at another home away from home. Stay at Hilton Garden Inn at Rockford was very comfortable with everything what I need when away from home. Good, clean rooms, and breakfast was very satisfying, with other required amenities and facilities in the hotel.
We stayed for a wedding event. The staff at the hotel were very nice. Our rooms were clean and comfortable. The restaurant area was nice and the bar area was accommodating. We were not rushed out on Sunday morning, even though they had cleaning to do.
The hotel was clean, in a convenient location and the staff was accommodating and friendly. The room was comfortable, the breakfast was very good, and the food staff very pleasant and helpful. I would recommend this hotel to others.
nice hotel , clean and friendly staff. My only observation was the condition of the furniture in the pace , very warn in pure condition for what you would expect at a Hilton. They should revisit each room and make some changes.
Welcoming professional front desk. Checked in using the mobile app, & they still passed out goodie bag of water and snacks as I passed by. Hotel needs updating, particularly the rooms. Still a clean property, clean room with comfortable beds in a good location.