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BEST WESTERN PLUS Pontoon Beach

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178 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Livonia, Michigan
Reviewed 2 weeks ago

The place was clean and a good value. If you are looking for friendly people to greet you it may be lacking. As a diamond Select member I received a bottle of water in a bag. Loyal customers are not treated any better (or worse, thankfully). Clean, normal BW breakfast. Good value.

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Helpful?
Thank 446raymondr
Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for reviewing your recent stay with us. I am sorry you were not pleased. It is Best Western policy to greet you with a snack and a bottle of water as a diamond member. I am glad that the rest of your stay was pleasant. Front office manager Sarah Creekpaum

Reviewed 3 weeks ago

Our family took an extended weekend vacation to STL and wanted to rest away from the hustle and bustle of the downtown area at a place that did not break the bank. This hotel was very reasonable in price, yet our experience in no way reflected the 'budget' nature of the cost. The rooms were clean, large, and well-equipped with...

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Helpful?
Thank Tanner T
Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for taking the time to review your recent stay. We can not be more pleased to hear all the things you enjoyed. I hope we do see you again in the future. Have a wonderful day! Sarah Creekpaum Front office manager

Reviewed 4 weeks ago via mobile

Stayed at the Best Western for one night only is in a good location outside of town not too far from downtown st. Louis. Rooms are very nice very clean. They have comfortable beds. They also have TVs microwaves and refrigerators in the rooms. Hotel staff was outstanding. Will stay here again.

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Helpful?
Thank SHAWN W
Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for taking the time to review your recent stay. I am so happy to hear that your enjoyed your stay. Have a wonderful day! Sarah Creekpaum Front office manager

Reviewed 27 October 2016

Room was very clean. Location was very quiet. Bed was good. Pillows were far too thick. Sorry to say we missed breakfast because it ended at 9 a.m. Really wish that would have extended to 10 a.m. Would definitely stay there again, though.

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Helpful?
Thank janetmG7638GZ
Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

We are so sorry about the confusion on breakfast. We would have been happy to get together a few breakfast items for you. If you need anything at all, please let us know.

Saint Charles, Illinois
Reviewed 26 October 2016

This Best Western was CLEAN. Great free hot breakfast. The bed was comfortable and the room, did I mention clean? I was pleased by the staff's attentiveness and personality. I would stay there again the price was as way less expensive of any downtown hotel, takes about 10/15 minutes to downtown if that. Free parking. Nice pool and work out...

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Helpful?
Thank Dee L
Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for your review on your recent stay! We work hard as a team to give our guests the best experience while they are here. We appreciate all the nice things and hope to see you in the future! have a wonderful day. Sarah Creekpaum Front Office manager

Altus
Reviewed 19 October 2016

This was the second time I stayed at this hotel. This time I didn't even consider any of the other hotels in the area. Both times the staff was friendly and professional. The rooms are very nice and clean. Could use more lighting though. This time we used the pool and it was clean and warm enough to get in...

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Helpful?
Thank Densil T
Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you for taking the time reviewing your recent stay with us. We strive for excellence and it's always nice hearing that our hard work has paid off. I cant be more pleased to hear the great things you have enjoyed. Thank you again! Sarah Creekpaum Front office Manager

nardin, United States
Reviewed 18 October 2016

very comfortable very clean and a varied breakfast waiting every morning. Great value in the St, Louis area. Several in the same area are fair but not as welcoming with friendly atmosphere as with BW. So why pay to be irritated and less than satisfied just go to BW where you greeted and welcomed to return soon and often

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Helpful?
Thank Ed M
Vicki R, Manager at BEST WESTERN PLUS Pontoon Beach, responded to this review

I couldn't agree more with you. I am so glad that you enjoyed your time with us. I know it is hard to choose the right place but we are so happy that you chose us and enjoyed your stay! Have a wonderful day ! Sarah Creekpaum Front Office manager

Gosport
Reviewed 13 October 2016

We stay here every year for the Gold Crown Race @ Granite City Speedway. Hotel is always clean, staff top notch, wouldn't stay anywhere else. Not that it was ever needed but Police Station is next door

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Helpful?
Thank Dan H
Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you so much for taking the time to complete our survey. I am so glad that you enjoyed your time with us and we cant wait to see you again soon!

Reviewed 8 October 2016 via mobile

We try to get to the Alton, II area every year. The Best Western Plus at Pontoon Beach was the best ever!! Cleanest place we have stayed at,in a very long time. Forgot to make reservations...the night before departure...on the computer...everything booked. One last place...only one room left..we took it. I'm so pleased we did. The girls said, when asked,...

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Helpful?
Thank Patricia S
Vicki R, Front desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

We are so glad to hear that you had such a wonderful time in our area. Paying it forward is a very kind hearted thing to do. We cant wait to see you again!

Oklahoma City, Oklahoma
Reviewed 3 October 2016

The night we arrived the parking lot and front entrance to the hotel was all blocked off as they were paving the driveway. We parked on the side and walked up to the entrance. The hotel seemed to be brand new, however when we asked they said it was about five years old ( still new). The room was very...

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Helpful?
Thank pennysuevt1
Vicki R, Front Desk at BEST WESTERN PLUS Pontoon Beach, responded to this review

Thank you so much for taking the time to complete the survey. We are so sorry about the parking but the paving is now completed. Thank you so much for the kind words. We hope to see you again soon!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
The BEST WESTERN PLUS Pontoon Beach is 10 minutes from downtown St Louis & the historical St. Louis Gateway Arch. It is also just five minutes from the Cahokia Mounds State Historic Site of the Cahokia Indian grounds. The Tri-City Speedway Racetrack is minutes from the hotel. There are malls & outlet malls just 15-25 minutes away. There is free parking & truck parking. ... more   less 

Additional Information about BEST WESTERN PLUS Pontoon Beach

Address: 4 Regency Pkwy, Pontoon Beach, IL 62040-6742 (Formerly Sleep Inn & Suites Pontoon Beach)
Region: United States > Illinois > Pontoon Beach
Price Range: ₹ 6,334 - ₹ 7,288 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Pontoon Beach 2.5*
Number of rooms: 66
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Pontoon Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look at the ratings & comments they are a good measure as people have different standards”
 of 5 bubbles I7661VIjulief, 10 Aug 2016 | Read review
“I'd recommend top floor as we had a room above us where the people were doing cartwheels or moving furniture well into the wee hours”
 of 5 bubbles Pghpiratesgirl, 25 Jul 2016 | Read review
“I recommend the king suite”
 of 5 bubbles 97jessew, 17 Jul 2016 | Read review
“good place to stay”
 of 5 bubbles scubajoe69, 24 Jun 2016 | Read review
“Even by the elevator and police station our room was quiet!”
 of 5 bubbles piper6, 25 Aug 2015 | Read review
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