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It had been 20 years since I stayed in a Holiday Inn. The surprise was it was clean, the exercise room well equipped, everything worked including internet, breakfast in the Restaurant Loui was good and the staff helpful! My room on the 4th floor was...More
We booked this hotel to avoid the high prices in Chicago. It was a close enough drive that we were able to drive into the city, park at Millennium Park ($29 for entire day) and enjoy walking around the city.
The staff was extremely friendly....More
Stay here often and it is undergoing full renovation. Tawanna on the front desk is great, very helpful and friendly. I had to extend my stay and she handled my rebooking quickly and professionally. Even under renovation it is quiet and really no inconvenience. The...More
Stayed at this hotel for my daughter's 11th birthday due to the fact it was close to home and had an indoor pool. The check in process was smooth, they even let us check-in early at 8:30am to get ready for the party. We dealt...More
1 Thank Jo Ann B
Response from IHGService, Guest Relations Manager at Holiday Inn Chicago OakbrookResponded 19 November 2017
Hi Jo Ann B,
Your insights are important to us and we appreciate you staying at our hotel. We regret to know that you experience inconvenience regarding the room cleanliness and it's amenities. Moreover, I am sorry the hotel staff service and food served while...More
I'm sorry, a little paint and maybe some bath fixtures does not constitute a renovation in my mind. By the way, have you never calculated your water savings with better toilets? Beds are comfortable as usual. A.C. is nice and quiet. Nice view. Safe neighborhood....More
Thank M J
Response from IHGService, Guest Relations Manager at Holiday Inn Chicago OakbrookResponded 1 November 2017
Hi M J,
Thank you for taking the time to share your recent experience at our hotel. While we appreciate your kind regards toward the bed and level of service rendered by our hotel staff members, it is regrettable to learn that you only found...More
Response from Richard J | Property representative |
Thanks for your concerns. I can assure you that we do not have any of those issues at our property. The room was inspected by a 3rd party and nothing was found so you can rest assured you will have a great stay with us!
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"If you want any type of city view, I suggest a room on the South/Southwest side of the hotel."