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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Chicago Northbrook Hotel
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English
301Reviews1Q+A55Room tips
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Checked in on a Saturday and as a “elite” Bonvoy member am eligible for a number of “perks “… That completely escaped the gentleman at the front desk. He also failed to provide us with the information about housekeeping, restaurants, etc. that we got on Sunday with a different staff. As to the room,… No do not disturb sign… No luggage rack… Sealed windows with a heating and air conditioning unit that made the room either exceptionally cold or very toasty… Neither of which were comfortable. Being a branded Sheraton/Marriott property, we expected a refrigerator but there was none but one was promptly delivered by singularly the most efficient and knowledgeable person in the hotel… The maintenance man! Great desk and workstation but the desk chair obviously had been broken or moved and a casual chair was substituted… I’m well over 6 feet and when I sat on the chair I could barely use the desk as I was sitting so low because of the chair. Breakfast in the lounge was another disappointment but, hey we’re on a roll! The usual hotel luggage cart was fine but the automatic doors on either side of the revolving door failed to function so you had to get either a guest or someone else to help hold the doors open while you negotiated a luggage cart with your luggage… On a positive note, the bed was comfortable… The water was hot the towels were fine but all of the missing and nonfunctional details became almost humorous over the three nights we spent at the hotel. Someone needs to go in and go from the front door to the last room and check everything as any attention to detail in the hotel is sorely lacking.…
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Date of stay: May 2022Trip type: Travelled
Room Tip: Unless staying in the Northbrook area is essential, which it was for us, I would suggest...
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Helpful
Good afternoon Mr. Conteh, I am writing about our recent visit to your Northbrook Sheraton on Willow Road on 4/15-4/17. Upon arrival we were placed in Room 433 that was directly across from the Vending and Elevator. I called the front desk and they moved us to Room 421. We spent minimal time in the room after check in and returned after dinner. We attempted to turn on the TV but there was no remote in the room. My son went to the front desk to ask for a TV Remote which he was given. He returned with the remote and we turned on the TV to find that the screen was cracked and the TV not usable. I reported this the following morning and the two associates at the front desk accused us of damaging the TV. He said that the TVs are checked by management before anyone checks in. When I questioned that, he changed the response to housekeeping. I am writing to report we in no way damaged this TV. I do not see how housekeeping could have checked the TV without a remote in the room. We have an $850 TV charge on our bill. Before I dispute this charge with my visa, I kindly ask that you remove this charge immediately. On our second day they changed out the TV but then the door lock mechanism failed so we had to be moved to room 428. We were unable to access the room while the door was opened and then we had to move all of our bags to a new room. Finally, I booked a Club level room but did not receive any amenities for the Club level. I was told that they do not have club services on the weekend. The check in associate mentioned that there was a fridge on the 5th floor with water and soda but the 5 times I checked the room there was no water available, only mountain dew.…
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Date of stay: April 2022Trip type: Travelled
Helpful
We stayed here for 2 nights. The hotel lobby and room were well maintained. The room was a decent size and the bed and pillows were firm which I appreciated. You can hear every noise from the hallway through the gap under the door. Additionally I was woken up both mornings by an alarm going off in another room. I don't know how that happened but it did.
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Date of stay: April 2022Trip type: Travelled
Helpful
We booked a room here for one night for an appt the next day. The staff were all very kind and the hotel overall was very impressive. Our room was big, clean and quiet aside from a somewhat noisy AC unit. The only issue we had was the king sized mattress felt as if was broken in the middle as it sagged towards the middle and creaked as it the frame was cracked. I let the front desk know when we checked out and they discounted my room by $50.00 and I was happy with that. Would stay here again given the location and the overall quality.
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Date of stay: April 2022
Rooms
Location
Service
Helpful
Response from Ousman Conteh, General Manager at Sheraton Chicago Northbrook Hotel
Responded 7 Apr 2022
Thank you Catguy49 for giving us the opportunity to serve and host you, we hope that you will make the Sheraton Chicago Northbrook your home away from home. Thank you for your valued feedback, especially for your commendation of team and the services rendered, it is highly appreciated. Thank you again, and we look for to hosting and serving you in the very near future.
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We had a party at Pinstripes next door. The Sheraton was the closest hotel. It was the right price and extremely comfortable. Very clean. Only “issue” we had was that housekeeping knocked on our door at 8:30AM. Checkout wasn’t until 12PM. Overall great stay.
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Date of stay: January 2022Trip type: Travelled
Helpful
Response from Ousman Conteh, General Manager at Sheraton Chicago Northbrook Hotel
Responded 14 Feb 2022
Thank you kindly for you valued feedback and recognition and commendation, it is most appreciated. The issue you highlighted is very well noted and will be attended to appropriately to ensure it does not happen again. Thank you again for giving us the opportunity to serve and host you. We look forward to welcoming you again soon. Sincerely, Ousman
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Loved our stay! The bedding and bed were so comfortable we felt like we were sleeping on cloud nine! We really were impressed with the beauty of the room, and the plug ins for charging devices as well as extra plug ins on the table for business computer use. Everything was shiny clean but they had run out of non decaf coffee when we were there. Strange but true. We had brought our own iced coffee in the cooler so no big deal.
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Date of stay: November 2021
Value
Cleanliness
Service
Room Tip: We had a nice view of a field so no city view. Very lovely.
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Helpful
Response from Ousman Conteh, General Manager at Sheraton Chicago Northbrook Hotel
Responded 1 Dec 2021
Thank you for the great review of your stay and experience! We are thrilled you enjoyed your stay and glad you made The Sheraton Chicago Hotel, your home away from home. Thank you as well for the great commendation of our staff and the services we extended, it was indeed a pleasure. Thank you for giving us the opportunity to serve and host you. We are so looking forward to your future visits. Sincerely, GM
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We booked this place for 7 nights sight unseen off the internet, relying on the Sheraton name. BIG MISTAKE! Despite their claims to scientific sanitation, etc., they throw all the dirty linens in the hallways for the guests to walk through. Our room looked clean when we arrived, but the next day no one came in to clean. When we asked them to make up our room, they told us WE DO NOT PROVIDE DAILLY CLEANING. It isn't even available at any price! The cleaning staff seemed to clean some rooms, but refused ABSOLUTELY to clean ours. We told them at the very least we needed fresh towels and the wastebaskets emptied, but we had to get into a big argument involving the front desk before they finally agreed to do so. I have never stayed in an American hotel where they refuse to provide daily cleaning, and all guests should be warned in advance. I didn't see any insects or rodents, but the "no cleaning" policy could certainly lead to infestations. If they say this "no cleaning" policy has anything to do with COVID, that is not true. We stayed in a very nice hotel in Las Vegas a few months ago, and they provided normal daily cleaning without claiming it would kill the staff, ha-ha!…
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Date of stay: November 2021
Location
Cleanliness
Service
Helpful
Response from Ousman Conteh, General Manager at Sheraton Chicago Northbrook Hotel
Responded 12 Nov 2021
Thank you kindly for your valued feedback Allva2014, the issues and concerns you highlighted are of great concern, and most regrettable. Please accept my most sincere apologies for failing to meet your expectations, again it is most regrettable. Our COVID policies were designed for the safety and well being of all our guest and associates, but in this case it was not very well communicated, and for that I take full responsibility. I am committed to doing whatever it takes to regain your confidence and trust in our ability to provide great and excellent service to all. Please feel free to contact me directly @ ousman.conteh@aimhosp.com to further discuss your concerns and to hopefully come to an amicable resolve. Thank you again for giving us the opportunity to host and serve you. I look forward to hearing from you soon, Sincerely, Ousman
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Hotel- Sheraton Northbrook (Northbrook, IL) Date- 9sept-12sept 2021 (3 nights) Overall: 5/5. Excellent. This was among the best Sheraton experiences we have had. This cozy, modern, & clean hotel is located in a serene North Shore area village and boasts a friendly, efficient, & professional staff. Rewards Club Recognition- 4/5. Very good. We were verbally thanked for our loyalty, and our room was upgraded to a “Club King” room, which included access to the Sheraton Club Lounge. We were assigned welcome amenity points and given meal vouchers for on the days that the lounge doesn’t serve breakfast. We felt like valued guests. Staff- 5/5. Excellent. Before our arrival, we called and spoke with Francis about our pet; she was friendly and knowledgeable. “Mo” checked us into the property, and he efficiently explained the property. Penny, at the reception, helped us when we extended our stay; she was very professional. Overall, everyone we interacted with was very kind, knowledgeable, & courteous. Property Appearance & Maintenance- 5/5. Excellent. The renovations really make this property shine. No outstanding maintenance items were evident. Exterior- 5/5. The exterior is debris free, and the hotel is well branded. Interior- 5/5. The lobby and corridors are clean, and the baseboards, walls, & carpets are scuff-free. All lighting was operational, as were both elevators. Accommodations- 4/5. Very good. We were assigned a “Club King” room, and we were very happy. The room was virtually spot free. The room was appropriately appointed, and the furnishings were in good repair. The bed- & bathroom was exactly as advertised on the hotel and chain websites. A stain was present on the wallpaper in the corner, and there was evidence of something like a water leak above the window by the ceiling; otherwise, the room was spot-free. The bedding was super comfortable. We would choose this room type again. Housekeeping- 5/5. Excellent. Our room was unquestionably clean. The bedding was fresh, unwrinkled, & blemish free. The carpets were immaculate, as was the bathroom. All toiletry items, shampoo, conditioner, soap, toilet paper, etc., were all provided in a supply adequate for the length of our stay. At no point during our stay did the housekeepers disturb us while the DND sign was in place. Each time we passed the housekeepers in the hallway, they were pleasant and eager to ensure we had everything we needed. Pool/Gym- 4/5. The fitness center and the pool were both available. Breakfast/Meal Options- 5/5. Excellent. In addition to the breakfast service being offering during the week in the club lounge, breakfast and dinner were both available in the restaurant downstairs. Beverages were available in the club lounge as well. Laundry- not evaluated. Computer/Printer/WiFi- 4/5. WiFi signal was not strong in at the end of the hallways, but while connected, streaming was smooth & uninterrupted. Other- At the time of our visit, signage to indicate that masks were mandatory were everywhere. Guests and employees alike complied.…
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Date of stay: September 2021Trip type: Travelled
Value
Cleanliness
Service
Room Tip: Upper floor, end-of-hall rooms are very quiet
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2 Helpful votes
Helpful
Response from Ousman Conteh, General Manager at Sheraton Chicago Northbrook Hotel
Responded 4 Oct 2021
Thank you kindly jcfox1978 for the great review of your stay and of your experience! We are thrilled you enjoyed your stay and glad you made The Sheraton Chicago Hotel, your home away from home. Thank you as well for the great commendation of our staff and the services we extended, it was indeed a pleasure. Thank you for giving us the opportunity to serve and host you. We are so looking forward to your future visits. Sincerely, GM
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I recommend this hotel, very clean, good breakfast, nice staff and a friendly manager. Go there and enjoy! The area is safe and nice. It is also very close to Chicago Botanic Garden that has a free admission
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Date of stay: August 2021
Location
Service
Sleep Quality
Helpful
Response from Ousman Conteh, General Manager at Sheraton Chicago Northbrook Hotel
Responded 25 Aug 2021
Thank you very much for your very positive review of your experience and of your stay, it is most appreciated. Thank you for giving us the opportunity to host and serve you and we hope that you will make the Sheraton Chicago Northbrook your destination hotel and a home away from home. Thank you again and we look forward to hosting and serving you again soon . Sincerely
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I stayed here one night. Staff service was super helpful. I arrived very late and received a warm, but efficient, welcome. Similarly, service at check-out was helpful. I needed access to the business center; it was in the Sheraton Club on the 5th floor, which was closed due to the pandemic, but the staff member helpfully made a key so I could take care of my printing need. I also appreciated the complimentary coffee available in the morning. Location was easy for my business needs and is a nice suburban area. There are several shops nearby and many places to eat. Parking at the hotel was easy and safe. The room was fine—a pretty standard Sheraton. The bed was extremely comfortable. The room’s layout was a little awkward, with a long desk in-front of the window, which made closing the shades a bit difficult. The chair provided, while comfortable, was too low for the desk height. The shades left space on either side of the window, which let in a fair amount of light in the morning. Light sleepers might find this bothersome. But the room was clean and the furnishings, etc. were in good condition, and the lighting was good. Overall, an easy stay for business; I would not hesitate to return for that purpose.…
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Date of stay: August 2021Trip type: Travelled
3 Helpful votes
Helpful
Response from Ousman Conteh, General Manager at Sheraton Chicago Northbrook Hotel
Responded 16 Aug 2021
Thank you for the great review of your stay and of your experience! We are thrilled you enjoyed your stay and glad you made The Sheraton Chicago Hotel, your home away from home. Thank you as well for the great commendation of our staff and the services we extended, it was indeed a pleasure and cannot wait for a repeat. Thank you for giving us the opportunity to serve and host you. We are so looking forward to your future visits. Sincerely, GM
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PRICE RANGE
$145 - $201 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisNorthbrook
NUMBER OF ROOMS
161
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Claim Your Listing Frequently Asked Questions about Sheraton Chicago Northbrook Hotel
What are some of the property amenities at Sheraton Chicago Northbrook Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Sheraton Chicago Northbrook Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Chicago Northbrook Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Chicago Northbrook Hotel?
Conveniently located restaurants include Pinstripes, Roti Modern Mediterranean, and Meatheads Burgers and Fries.
Are there opportunities to exercise at Sheraton Chicago Northbrook Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Sheraton Chicago Northbrook Hotel have an airport shuttle?
Yes, Sheraton Chicago Northbrook Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Chicago Northbrook Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Chicago Northbrook Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Chicago Northbrook Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Chicago Northbrook Hotel?
Many travellers enjoy visiting Anita Willets Burnham Log House (5.0 km).
Is Sheraton Chicago Northbrook Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.