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Extended Stay America - Chicago - Naperville - West

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Traveller (1)
Room & Suite (11)
Dining (1)
Overview
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1575 Bond St, Naperville, IL 60563-0112 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Chicago - Naperville - West
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (107)
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28
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LanguageEnglish
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1 - 5 of 106 reviews
Reviewed 19 August 2018 via mobile

I'd been here a few times before and never had an issue but my two most recent experiences is what brought me to writing this review. Both times within a 6 month period the room I reserved was not the room I was given. The...More

Thank Muvaa N
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 20 August 2018

Muvaa, thank you for returning back to our hotel. We are disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the smoking room. Although all of our rooms...More

Hotel's Favourite
Reviewed 21 June 2018 via mobile

I don’t understand all the negative reviews. We stayed here for a night when our flights were cancelled. Nothing fancy, but room was clean and quiet. Hotel staff made us feel welcome. Breakfast definitely “grab and go”; prepackaged muffins, granola bars, etc.More

Thank FIGWITfan
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 21 June 2018

Thank you for being our guest and for taking time to review your experience at Extended Stay America . It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel,...More

Reviewed 5 January 2018

I would not stay here again because the rooms were not that good the windows leaked cold air the tv was not working the channel selection sucked the appliances were dirty and very old the toilets had to wiggle handle to get to fillMore

Review collected in partnership with Extended Stay
Thank christopherhG9941TT
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 6 January 2018

Christopher, thank you for your feedback. It is disappointing to read we were not able to provide you with the comfortable accommodation you were looking for, and we fell short on many aspects during your stay. We will discuss your feedback with our Maintenance team...More

Reviewed 27 December 2017

The floors in the foyer was unrecognizable due to the amount of dirt. This area leads to the table where granola bars are served as “breakfast”. The room was in bad shape and looks like a roach will crawl out at any moment. There was...More

Thank Eye-Liza C
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 28 December 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 29 November 2017 via mobile

My girlfriend who was staying here for a few months invited me to stay with her 1 - 3 days per week. She agrees with others, that Cheryl is the best part of the property. There were days that the hallway and stairwell smelled like...More

Thank rynsgr8
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 1 December 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Suites, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Suites, Non-Smoking Rooms
Number of rooms
1
Price range
US$ 64 - US$ 93 (Based on Average Rates for a Standard Room)
Location
United States > Illinois > Naperville
Hotel class
Contact Information
Room types
Kitchenette, Suites, Non-Smoking Rooms
Number of rooms
1
Price range
US$ 64 - US$ 93 (Based on Average Rates for a Standard Room)
Location
United States > Illinois > Naperville
Photos
Traveller (1)
Room & Suite (11)
Dining (1)
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Questions & Answers
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Diianna H
12 January 2015|
AnswerShow all 3 answers
Response from Blerta P | Property representative |
Hello, I am so happy you are giving us the opportunity to serve you.I would like you to contact the property so we can try and match the best rate for you. Best Regards
1
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Room Tips
"Choose a different hotel"
eyelizac
26 Dec 2017
Read review
"Smoking rooms available - YAY!!!!"
926brandyl
1 Oct 2016
Read review
"for budget traveling"
Heartforu
25 Jun 2016
Read review
"I didn't get the high speed internet, and it streamed movies."
michaelmE3833IR
3 Jun 2016
Read review
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