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Extended Stay America - Chicago - Naperville - West

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1575 Bond St, Naperville, IL 60563-0112
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (3)
Room & Suite (11)
Dining (2)

About

#17 of 18 hotels in Naperville
Location
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Non-smoking hotel
Laundry service
Self-serve laundry
Vending machine
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Air conditioning
Kitchenette
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Non-smoking rooms
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Location

Full view
43Car recommended
Grade: 43 out of 100
25Restaurantswithin 1 km
1Attractionwithin 1 km
112Reviews1Q+A16Room tips
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Chantel wrote a review Mar 2021
Alabama1 contribution
The manger here has a very nasty attitude!!!! Some one had went in my room. I called front desk to see why someone had been in my room. The manager states that no one was in my room. So we went back and forth about it. He never once gave me a chance to tell him how I knew some one had been in my room. Then he stated that we have nothing to talk about and I could check out if I wanted to. And I did check out a day before my time was up. I didn't receive any money back. 🏃
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Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from ESA GM, General Manager at Extended Stay America - Chicago - Naperville - West
Responded 21 Mar 2021
Chantell, thank you for sharing your feedback. We apologize for the behavior of one of our associates. We will utilize your feedback to enhance our service. In regard to the refund, please feel free to reach us at our front office as our team would be happy to assist you. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jason F wrote a review May 2020
4 contributions
My stay here is very pleasant,warm comfortable and fun.... Kyla was the first whom I met and promptly took care of me gave me a wonderful room, and continues to make the stay as wonderful as her smile and charisma, kindness. Cheryl brings her own every day, she makes sure to ask me how my day was and if I need any services.... Jennifer has a great presence about herself she also treats the house guests as family... Jamal,Dashawn,Ella n Rosalyn really pay attention to detail in my room they really make it feel like a different house every time I walk in the door when they service the room... And then there is Mr.Moe who is has done an excellent and I mean excellent job in providing this establishment with such a well talented staff....
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Date of stay: April 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Chicago - Naperville - West
Responded 14 May 2020
Jason, your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our devoted associates and the comforts of our accommodations exceeded your expectations and that you had an outstanding stay. We will share your compliments with the staff you recognized by name for a job well done. Whether you are in town for business or pleasure, we hope that you will choose to stay with us again! Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lily T wrote a review Jul 2019
1 contribution1 helpful vote
The restaurant and coffee shop are nearby and that made me want to stay there. However, I stayed there last week and left in three hours. I decided to stay at another hotel nearby. The room and the kitchen were not clean at all. It was unpleasant to stay there and seeing the broken drawers. I will never stay there again.
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Date of stay: July 2019
Value
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Trip type: Travelled solo
Room Tip: Clean room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from iResponze A, Manager at Extended Stay America - Chicago - Naperville - West
Responded 29 Jul 2019
Lily, Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the stove have been shared with the maintenance team to fix it immediately. On a positive note, we are happy you liked our convenient location. We do hope you will consider and give us another chance in the future to make it up to you. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Denora V wrote a review Mar 2019
Flint, Michigan59 contributions12 helpful votes
I was hoping that not all the Extended Stays didnt look like halfway houses, but unfortunately, this hasnt been an exception. The hallways are dark and dank. Floors are filthy. Elevator floor was so dirty and just got worse. I stayed for 2 days because of being on call and it was bad. Hallway smelled of smoke, toilet had a orange iron ring in it. Later in the afternoon, my fiance came to visit. Our door was locked with the extra lock on it. Someone used a ket to open our door and quickly left when they realized someone was in there. I ran to the door. Opened it and I heard a door close around the corner of the hallway. When we told the front desk, they acted unconcerned and kept insisting that no one else had a key. After two days in this nightmare I was glad to leave. Bed underneath looked like it hadn't been vacuumed in months. These are run down flop houses. I'll never go there again.
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Date of stay: March 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - West
Responded 11 Mar 2019
Thank you for choosing our hotel. We apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals in an effort to improve our service moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Oneshotchasem wrote a review Dec 2018
Merrill, Wisconsin47 contributions19 helpful votes
We booked through another website and realized a savings from the standard rate. The hotel was a decent value for the price paid. It was fairly clean and comfortable but dated. No undue noise from other guests. With a kitchen in the suite, we intended to make breakfast for ourselves and my son's family; also staying the night. No kitchen items in the suite although they had simple items at the front desk: a bowl, a fork and a plastic spatula for flipping pancakes or eggs on a griddle. This griddle we had the foresight to bring ourselves and it was fortunate we did as that was missing from the kitchen also. The silliest thing we found, though, was the genius that installed the refrigerator into the room must have been directionally challenged (see photo). What Mensa candidate installs a refrigerator with the door against a wall? Take the half hour necessary and switch the opening hinges!! The toilet also needed to be plunged before it would flush. With so many choices in the area, I will be careful about selecting another hotel in the future
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Date of stay: December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - West
Responded 3 Dec 2018
We apologize that we didn’t explain our kitchenware policy to you upon arrival and the cleanliness issue you experienced when you were here. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback for cleaning has been discussed with the housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Muvaa N wrote a review Aug 2018
1 contribution1 helpful vote
I'd been here a few times before and never had an issue but my two most recent experiences is what brought me to writing this review. Both times within a 6 month period the room I reserved was not the room I was given. The first time I showed up to check in and though i requested a smoking king room, was given a NON SMOKING ROOM. The only reason i knew this was because I seen the non smoking sign by the door, not even the person at the front desk realized that she'd given me non smoking with a smoking reservation. Then I was told oh well the smoking room isn't available... as if that was good enough. This past time I specifically put on my reservation to notify me ahead of time if the room is not avaliable, which wouldn't make sense anyway since it SHOULD be reserved for me. Well even though I made my reservation a week or 2 ahead of time, I get a call at 3pm THE DAY OF MY STAY letting me know that smoking room was not available...I mean are you kidding me?!? That's the best advanced notice you can give? What's the point of a damn reservation??? I will not be staying or even attempting another stay at this location.
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Date of stay: August 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - West
Responded 19 Aug 2018
Muvaa, thank you for returning back to our hotel. We are disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the smoking room. Although all of our rooms are spacious and have many wonderful amenities, we are sorry the room you requested was unavailable. We hope we have another opportunity to accommodate you in your suite of choice the next time your travels bring you to this area. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FIGWITfan wrote a review Jun 2018
Alpha, Ohio13 contributions7 helpful votes
I don’t understand all the negative reviews. We stayed here for a night when our flights were cancelled. Nothing fancy, but room was clean and quiet. Hotel staff made us feel welcome. Breakfast definitely “grab and go”; prepackaged muffins, granola bars, etc.
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Date of stay: June 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - West
Responded 21 Jun 2018
Thank you for being our guest and for taking time to review your experience at Extended Stay America . It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
christopherhG9941TT wrote a review Jan 2018
Naperville, Illinois1 contribution1 helpful vote
I would not stay here again because the rooms were not that good the windows leaked cold air the tv was not working the channel selection sucked the appliances were dirty and very old the toilets had to wiggle handle to get to fill
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Review collected in partnership with Extended Stay
Date of stay: January 2018
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - West
Responded 6 Jan 2018
Christopher, thank you for your feedback. It is disappointing to read we were not able to provide you with the comfortable accommodation you were looking for, and we fell short on many aspects during your stay. We will discuss your feedback with our Maintenance team to make sure we correct all the mistakes going forward. We truly hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eye-Liza C wrote a review Dec 2017
1 contribution1 helpful vote
The floors in the foyer was unrecognizable due to the amount of dirt. This area leads to the table where granola bars are served as “breakfast”. The room was in bad shape and looks like a roach will crawl out at any moment. There was a brown stain on the 1970 comforter that was on the bed. The mix matched cabinets throughput the room was chipping away. A refrigerator sat outside the room door rotting. One of the neighboring rooms filled the hall with the stanch of drugs as I walked to the room with my son. Speaking to customer service and management they said there was nothing they can do about it and there is a no refund policy. I booked in advance for 3 days and couldn’t get out of it or switched to another room. Don’t stay at this hotel under any circumstances.
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Date of stay: December 2017Trip type: Travelled as a couple
Room Tip: Choose a different hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - West
Responded 28 Dec 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rynsgr8 wrote a review Nov 2017
Chicago, Illinois101 contributions58 helpful votes
My girlfriend who was staying here for a few months invited me to stay with her 1 - 3 days per week. She agrees with others, that Cheryl is the best part of the property. There were days that the hallway and stairwell smelled like marijuana, cigarettes, and were a bit dirty. It seemed like every 3 - 4 weeks the battery for the door lock needed to be replaced, and there were times when she wasn’t even there for days at a time, so it wasn’t used often. There shouldn’t be any reason that she had to be locked out and couldn’t enter the room because the batteries were dead. The bathroom ceiling was dirty, especially in the shower, the fire alarm was hanging by the wires, and a vent was covered with a flyer and taped. The place was very conveniently located off the expressway, and restaurants, and the other staff were friendly and helpful. Overall, management should put more effort into maintaining the property, and if this is done, then it would definitely be worth going back to; but until then, the price is slightly high for the room.
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Date of stay: October 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - West
Responded 30 Nov 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$95 - $138 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisDuPage CountyNaperville
NUMBER OF ROOMS
1
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EXTENDED STAY AMERICA - CHICAGO - NAPERVILLE - WEST - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Extended Stay America - Chicago - Naperville - West
Which popular attractions are close to Extended Stay America - Chicago - Naperville - West?
Nearby attractions include Iskcon Naperville Temple (0.4 km) and WhirlyBall (1.1 km).
What are some of the property amenities at Extended Stay America - Chicago - Naperville - West?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at Extended Stay America - Chicago - Naperville - West?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Chicago - Naperville - West?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Chicago - Naperville - West?
Conveniently located restaurants include CityGate Grille, Cracker Barrel, and Nature's Best Cafe.
Are any cleaning services offered at Extended Stay America - Chicago - Naperville - West?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Extended Stay America - Chicago - Naperville - West?
Many travellers enjoy visiting Cantigny Park (7.1 km) and Warrenville Grove Park (3.5 km).
Is Extended Stay America - Chicago - Naperville - West accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.