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I've been coming here this year and every time im greeted very warmly by the staff. They are currently doing some renovations but they assure me I will have a place to stay whenever I'm in Chicago...i know they'll do a good job once renovation...More
I have stayed at many of the Marriott franchise hotels and this was by far the most disappointing. The hotel felt dated, however, I was told at the front desk upon check-in that due to renovations they were only serving a continental breakfast. So hopefully...More
Date of stay: October 2018
Response from Anthony A, General Manager at Fairfield Inn & Suites Chicago NapervilleResponded 29 October 2018
Thank you for your review, it is feedback like yours that helps us learn and grow as a team. It looks like we dropped the ball in delivering the experience our guests have come to know us for here at Fairfield Inn & Suites Naperville,...More
We have stayed here many times over the last 4 years and this may be our last stay. The lights in the hallways are significantly less bright and while it might be more efficient it only makes the feeling depressing and low class. In addition,...More
Checkin took a long time. Was not properly staffed. Hallways were dark and dingy. Terrible nights sleep. Was woken up by my neighbors headboard in the middle of the night banging against the same wall my bed was on. Front desk was not very friendly....More
Date of stay: July 2018
1 Thank justthe7ofus
Response from Francisco G, Manager at Fairfield Inn & Suites Chicago NapervilleResponded 14 August 2018
I am very sorry about your recent bad experience at our hotel. We are under new management and will start renovation in September. Please next time you are in town give us another chance thank you.
Greeted by friendly staff
Check in and out went quickly
Breakfast was good and well stocked
Room was clean and neat, about due for a remodel refresh but was clean.
Location was easy to find off of highway.
I would stay here again.
Response from Carrie L | Property representative |
The hotel has an indoor pool, but unfortunately doesn't have a hot tub. If you desire a hot tub; there are a few guest rooms that have hot tubs in them. If you need additional clarification please feel free to contact the... More
The hotel has an indoor pool, but unfortunately doesn't have a hot tub. If you desire a hot tub; there are a few guest rooms that have hot tubs in them. If you need additional clarification please feel free to contact the hotel at 630-577-1820.