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BEST WESTERN Naperville Inn

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BEST WESTERN Naperville Inn
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401 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Naperville Inn
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Showing 387: English reviews
Cedar Rapids, Iowa
Reviewed 13 March 2017

Two families came in on Saturday including two toddlers, went to discount mall and out to eat, all good. Sunday went downtown most of the day, came back about 7 PM, both sets of card keys had been cancelled. Went to front desk, he made new cards but instead of apologizing, claimed all four cards held by four different people...

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Helpful?
Thank gregga30
Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

I send my sincere apologies to you. I can imagine how frustrating it was to have the keys not open your door. I am sincerely sorry that you felt our front desk was less then sympathetic. I am certainly going to speak to them and see if they need more training. Keys do get demagnetized but, I agree that statistically...

Naperville, Illinois
Reviewed 4 March 2017

Always good value for money at this hotel. Accommodating staff, friendly service, usually quiet. Easy on, off interstate. Restaurants nearby, exterior lansdsaping could be better an the air/heat units are noisy.

Review collected in partnership with Best Western
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Helpful?
Thank georgiad255
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear georgiad255, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value, convenient location and hospitable experience. It is so rewarding to learn of your five star experience at our hotel! We also appreciate your suggestions for improvement to our air/heat...

Ambridge, PA, United States
Reviewed 27 February 2017

The door to our room had issues opening. I believe that doors/locks are being replaced at this property. The person at the desk had to let us in during our stay. Our room was one that hadn't been remodeled

Review collected in partnership with Best Western
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Helpful?
Thank Deborah S
Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for your review. We are in the process of changing out our locks. Thank You for your patience. By the end of April we will be finished with a complete renovation of our sleeping rooms. We are very excited for everyone to see out new look!

plymouth, United States
Reviewed 23 February 2017

excellent for the value,clean,good food,good people,not a 5 star hotel,but very good,traveler's and worker's alike. a good place.it''s close to a wide varity of food choices,night life and major highway's.less than an hour from down town chicago.,and naperville is a great location. i recommend it.

Review collected in partnership with Best Western
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Helpful?
Thank M7792PRgarys
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear M7792PRgarys, Thank you so much for sharing your review and giving us an honest look at the guest experience at the BEST WESTERN Naperville Inn hotel. I am glad that you enjoyed the value and the convenient location of our hotel! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very...

Reviewed 20 February 2017 via mobile

Pros: newly renovated, clean, attentive employees esp person taking care of breakfast area - she resupplied very quickly items that had run out! Hot delicious breakfast! Cons: only had 2 body towels in a double queen bedroom and they should have known I booked 4 occupants. Tip: book thru their own website. That's where I got the best deal!

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Helpful?
Thank Jadyan3
Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

Thank You for your kind words, we work very hard to provide top Customer Care! I am so happy that you received it. I appreciate your comments about our breakfast and Matty our attendant. I am not sure why there were only two towels, but I am going to look into it!

AZ
Reviewed 19 February 2017

I've stayed here several times. Personnel very helpful, rooms clean. Full breakfast with eggs, meat, fresh fruit, waffles, pancakes, yogurt and more. The downside is the front entrance is manual doors. If you have bags and carrying stuff, it's awkward to get through them. A few restaurants, CVS and movie theater close.

Review collected in partnership with Best Western
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Helpful?
Thank JESUSISLORD
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear JESUSISLORD, Thank you for letting us know how impressed you are with our hotel! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. We are all looking forward to your next visit...

Farmington, Illinois
Reviewed 13 February 2017

We stay here when ever we are in this area to visit our College Student. It is a Great Hotel for these stays, close to everything we need on our visit. Wonderful to have a refrigerator and microwave in every room we have stayed in.

Review collected in partnership with Best Western
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Helpful?
1Thank Dianna H
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear Dianna H, I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It is so rewarding to hear that we were able to provide a comfortable and convenient experience.Thank you again for your feedback! We are overjoyed to hear that you had a great time with us and we...

Walbridge
Reviewed 11 February 2017

New renovations makes this hotel a great value, exceptional breakfast, with omelets and a variety of toppings, one of the better exercise rooms. The only complaint is they will not honor my diamond member bw points, or I would stay more often.

Review collected in partnership with Best Western
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Helpful?
Thank Jeff B
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear Jeff B, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We also appreciate your feedback regarding to your diamond member points as this...

Sun City West, Arizona
Reviewed 1 February 2017

The hotel is very convenient to the Western Suburbs and Chicago. Very close to the toll way to the city. Plenty of fast and not so fast food. The physical location of the hotel is out of the way, but walkable for dinners. The rooms are clean and the lobby is appealing. The breakfast is the usual Best Western fare,...

Review collected in partnership with Best Western
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Helpful?
Thank C1576EAmarkw
Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review

Dear C1576EAmarkw, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping standards. We also appreciate your feedback regarding the bed...

Saint Louis Mo
Reviewed 31 January 2017

We have stayed at this hotel for five years and have seen updates for the better all the time. This location is Great bec near North Central College and Great restaurants around the corner as well as short distance from downtown Naperville.

Review collected in partnership with Best Western
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Helpful?
1Thank I7072RLmariaf
Maripat01, Director of Sales at BEST WESTERN Naperville Inn, responded to this review

THANK YOU for 5 YEARS of Business! We appreciate your Loyalty!! We are currently working on renovating our sleeping rooms. I think you will be quite pleased with the very sleek and boutique style rooms that we will have.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western is the perfect choice for your stay in Naperville For your dining pleasure there are pleanty of restaurants to choose from. Located near many corporate headquaters such as Lucent Tech, Nalco, Conagra Foods, Office Max, Nicor, BP Amoco and many more. Minutes from beautiful Downtown Naperville and the Riverwalk. Visiting a college in the area, call and ask about our special college rate. Whether travelling for pleasure or business you will enjoy the great rates and an excellent friendly staff. ... more   less 

Additional Information about BEST WESTERN Naperville Inn

Address: 1617 Naperville Wheaton Rd, Naperville, IL 60563-1524
Region: United States > Illinois > Naperville
Price Range: ₹ 4,732 - ₹ 7,066 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Naperville Inn 2.5*
Number of rooms: 103
Reservation Options:
TripAdvisor is proud to partner with Best Western, Booking.com, Hotwire, Priceline, Expedia, Orbitz, Travelocity, Hotels.com, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your BEST WESTERN Naperville Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Naperville Hotel Naperville
Naperville Best Western
Hotel Style:
#1 Green Hotel in Naperville
#2 Romantic Hotel in Naperville
#3 Business Hotel in Naperville
#8 Family Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Naperville Inn staff and other travellers.
4 questions
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11 months ago
Albany, Indiana
over a year ago
over a year ago

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Questions? Get answers from BEST WESTERN Naperville Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay near the loading area”
827bobg, 23 Jan 2017 | Read review
“Ask for a quiet room on floor 3”
JP2303, 8 Dec 2016 | Read review
“I chose the non-smoking room. There is a gym. There are also near markets and fast food stores with less than a mile.”
neildelioncourtr, 26 Oct 2016 | Read review
“rm doors slam shut(few guests are considerate &hld door frm slamming&push shut) Doors are secure BUT very loud slamming overnight/early morn”
chriss336, 19 Oct 2016 | Read review
“2nd and 3rd floors have interior entrance, elevators.”
stardust1229, 18 Sep 2016 | Read review
5 of 5