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Courtyard Chicago Naperville

165 reviews
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Traveller (17)
Room & Suite (9)
Dining (2)
Overview
  • Excellent57%
  • Very good33%
  • Average7%
  • Poor1%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (165)Write a Review
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Show reviews that mention
All reviewsfront deskcheck in was quick and easylots of great restaurantsnice hotelrooms were very cleanbusiness tripthe entire hotelthe location is perfectwithin walking distancehotel lobbyhockey tournamentworking ordernice staywould recommend this hotel to anyoneking roomgreat roomfitness center
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21 - 25 of 164 reviews
Reviewed 4 August 2016

Very clean including the hallways, excellent air conditioning system, nice fridge, the entire hotel is in good working order, rooms large and well-appointed. The only thing that seemed odd is that the lobby does not appear to connect to the rooms. There is only ONE...More

1  Thank Michelle H
Response from Luci K, General Manager at Courtyard Chicago NapervilleResponded 5 August 2016

Michelle H, We are thrilled that you find our hotel to be accommodating, clean and hospitable. We certainly appreciate your feedback and will keep your suggestions in mind as we look for ways to enhance our guest experience. As part of the Marriott family we...More

Reviewed 20 July 2016

The Courtyard in Naperville is located in an area with many highly recommended restaurants and easy access to the Interstate. The staff was very friendly and helpful, and the room was a good size. I would recommend this hotel to anyone looking to stay in...More

Thank Bowmanator22
Response from Luci K, General Manager at Courtyard Chicago NapervilleResponded 1 August 2016

Bowmanator22, Thank you for your positive review and for taking the time to post it on our Trip Advisor page. I am happy to hear that our staff was very helpful during your stay. We work hard as a team to ensure each guest has...More

Reviewed 23 June 2016

My husband stayed here for a work conference and one hour after checking out of his room, he realized he left headphones and an iPod (engraved as a gift) in his room. He called and spoke to a manager and got a huge runaround and...More

Thank Tracy R
Response from Luci K, General Manager at Courtyard Chicago NapervilleResponded 5 July 2016

Dear Tracy R, Please accept my apologies that your experience with us was not a favorable one. I would like the opportunity to personally discuss your concerns in order to better understand our service failures from your point of view and to insure another customer...More

Reviewed 21 May 2016 via mobile

My husband and I stayed for two nights while in town for a wedding. The front desk staff was friendly, the rooms are clean and the beds are comfortable. We would definitely stay here again. The drinks at the lobby bar were well made but...More

Thank jillybean2618
Response from Luci K, General Manager at Courtyard Chicago NapervilleResponded 5 July 2016

Dear jillybean2618, Thank you for taking the time to write a review of your experience here at the Courtyard by Marriott Chicago Naperville. We are thrilled to see that you found our beds; comfortable, our staff professional and your room was clean and comfortable. We...More

Reviewed 19 May 2016

After staying at the Marriott for a wedding weekend, we moved to the Courtyard for the remainder of our vacation time in Naperville. We really preferred the Courtyard to the Marriott. Much quieter, rooms were much larger, sofa in the room, larger bathroom, mini-frig in...More

Thank Zakasana
Response from Luci K, General Manager at Courtyard Chicago NapervilleResponded 5 July 2016

Dear Zakasana. Thank you for your positive review and for taking the time to post it on our Trip Advisor page. We appreciate your positive review on our hotel's services and amenities We look forward to accommodating you again in the near future. Respectfully, Luci

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13456733
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Room Service
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 92 - US$ 164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Naperville
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 92 - US$ 164 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Naperville
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (17)
Room & Suite (9)
Dining (2)
Pool & Beach (1)
Hotel & Grounds (35)
Bathroom (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Christina D
17 October 2017|
Answer
Response from Luci K | Property representative |
We are about 3.8 mile from our hotel to the Christmas Market.
1
Vote
TravelingMom20
18 November 2016|
Answer
Response from Luci K | Property representative |
We do offer shuttle service to and from Downtown Naperville. You would need to see the front desk to schedule. Thank you
0
Votes
galena7
11 June 2016|
Answer
Response from merlinis42 | Reviewed this property |
No. But there are restaurants and shops close by that are within walking distance.
0
Votes
Room Tips
"Go to any other hotel in the area!"
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"If you need an elevator make sure you ask for a room located near it - there is only one in the far back..."
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"Get closer to lobby if possible"
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"If you are seeking quiet, ask for a room away from the lobby and on an upper level."
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