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I feel that corporate needs to update this location because I was told that everything was full. So this is more realistic to update the decor. The room cabinets are old with grease buildup and rust too. Tile needs to be replaced not painted over....More
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This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded yesterday
Please accept our apologies for your unsatisfactory experience at our hotel. We appreciate your candid feedback and apologize that we were not able to meet your needs during your stay. Feedback like yours is invaluable to make necessary improvements. We are reviewing procedures with our...More
We reserved 2 rooms for a night stay for $55 each room. Seriously, i cannot complain much for that price. It is a no frills place. However, room was very clean & quiet. Room was very big. We checked in late - around 11:15PM. All...More
1 Thank Robert M
Response from 00esa, General Manager at Extended Stay America - Chicago - Naperville - EastResponded 18 July 2017
Robert, thank you for choosing Extended Stay America - Chicago - Naperville - East for your stay. It is great to know you liked your room and our affordable pricing. Thanks for sharing your experience online. We look forward to seeing you again.
This was one of the worst hotel experiences I've ever had.
Upon arrival, I had a wait a couple of minutes for someone to come to the desk to check me in. He did not smile, he did not chat, he did nothing beyond the...More
1 Thank BarryIrish
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded 4 weeks ago
Barry, please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what...More
I am currently in between homes which has been stressful. I am extremely grateful for this hotel. The staff is completely amazing (Bradley, Michelle, Jayla and Lisa)!! They are always very friendly. They go above and beyond. I feel comfortable and content. It feels like...More
Thank Patty O
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded 7 November 2017
Patty, thank you for sharing your wonderful experience of staying at Extended Stay America. With fellow travelers online. We are thrilled to read you enjoyed the homely environment we provide and loved the service provided by Bradley, Michelle, Jayla, and Lisa. Your compliments will be...More
Great customers service provided by the mgr Bradley and staff Michelle and Lisa. Very friendly and courteous. Lisa is always staying on top of the breakfast bar with fresh coffee. I would def come back to this locationMore
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded 1 November 2017
Thank you for sharing your wonderful review of Extended Stay America. We are delighted to read you enjoyed your time with us and that our staff met and exceeded your expectations. I will be sure to share your compliments with my team, especially with Bradley,...More
US$ 63 - US$ 82 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Homestead Studio Suites Chicago - Naperville Hotel Naperville ,