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2139 City Gate Ln, Naperville, IL 60563-3081
Lowest prices for your stay
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$250
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Free cancellation until 08/10/22
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$238
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Free cancellation until 08/10/22
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$195
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Free cancellation until 06/10/22
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Travelocity$250
Official Hotel$278
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (128)
Room & Suite (72)
Dining (8)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 10/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Arista
Updated 10/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 18 hotels in Naperville
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center, salon, spa and three restaurants including Che Figata, Tap In and CityGate Grille.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Coffee shop
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Spa
Valet parking
Wifi
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Vending machine
Shuttle bus service
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
VIP room facilities
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Spanish
589Reviews8Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
T K wrote a review Aug 2022
Houston, Texas304 contributions111 helpful votes
Our stay at Hotel Arista was extremely nice. Our granddaughter's wedding reception was at the hotel and it just so beautiful and elegant. The staff was so helpful. When we're in the area again, we'll definitely consider staying at this hotel.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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ladeep0110 wrote a review Aug 2022
Chicago, Illinois191 contributions107 helpful votes
I’ve stayed at this property many times in the past year and I’m very disappointed with this stay. We had an emergency situation that warranted the stay, so I anticipated the rate hike for a same night stay. What disappoints me most is that they’re branded as a luxury, boutique hotel, but the cleanliness of the room I had was at best a moderate hotel like Spring Hill down the road. Upon entering my room, I immediately noticed how filthy the ceramic floor was and before I even set my things down, phoned down to have some come up. The maid service was apologetic and immediately cleaned, but I am floored that they even passed inspection on how nasty the floor was. That in addition to the fact that my infants feet were black from walking across the carpet, means they haven’t shampooed those carpets in a long time. It didn’t end there. There was a large burn mark on the sofa, evidence that someone must have previously smoked and literally burned into the couch, why wouldn’t you replace this? Felt like a Holiday Inn behavior. Lastly, I was done when I saw that there were stains on the white towels in the bathroom and the mold in the shower (see photos). If not for the guest service and the necessity to stay, I would’ve lost it. I am accustomed to luxury properties and for me, this doesn’t meet the mark anymore. Its unfortunate because it’s the closest local property for me to recommend for out of town guests, but I cannot stay nor recommend this place anymore.
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Date of stay: August 2022Trip type: Travelled solo
Room Tip: There’s construction of apartments happening in the same complex so it’s tight getting in and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nathan T wrote a review Mar 2022
1 contribution
This was a terrific hotel stay. The staff was amazing and the service was 5 star. The bar was great and had terrific drinks. The restaurant was incredible and the food was terrific. The spa was first class and they even returned my wedding ring that I had left in my robe. I would recommend this hotel to everyone I know.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Edwin Cielo, Guest Services / Front Office at Hotel Arista
Responded 6 Apr 2022
We appreciate you taking the time to complete a survey regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel. We hope to see you again when your travels bring you back to the area! Sincerely, Edwin Cielo Assistant Front Office Manager | Hotel Arista P: (630) 579-4100 E: ecielo@hotelarista.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kelsey D wrote a review Feb 2022
2 contributions1 helpful vote
Last month my family and I spent a weekend at hotel Arista for my birthday. The hotel was very accommodating, and we overall had a fantastic time, except for one thing that is causing me to write this review. My sister discovered a USED bandaid when removing the hotel-provided loofa from it‘s plastic wrapping. How they handled it left my entire family very dissatisfied. My sister reported it to the front desk during our stay, who advised that a manager would be in contact soon. After a week went by with no response, I contacted the hotel to resolve a separate billing issue, and advised that I would like the follow-up that was promised regarding the bandaid. It has now been three weeks with no update, response, or apology. This is not just gross, it’s a major health hazard. To get no confirmation that it has been removed and addressed is unprofessional. My family otherwise would have loved to have made this our go-to gathering hotel, but unfortunately they have not lived up to their 4 Star standard.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Edwin Cielo, Guest Services / Front Office at Hotel Arista
Responded 6 Apr 2022
We sincerely apologize for the concerns you incurred during your recent stay. We strive to make each guests stay welcoming, comfortable, and effortless, but seem to have not met our standards. I would like the opportunity to speak more regarding your stay. Please feel free to contact me at the information listed below. Sincerely, Edwin Cielo Assistant Front Office Manager | Hotel Arista P: (630) 579-4100 E: ecielo@hotelarista.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cristy G wrote a review Dec 2021
3 contributions2 helpful votes
It was the worst service ever… My car was towed while I was staying in the hotel and no one tried to contact me nor was I told that the area was only for loading. When I parked, there were other 2 cars that had been there for more than 20 minutes, which made me believe it was ok to park as no sign saying that is prohibited parking exists there. In addition, when I checked in on Wednesday night and asked about the parking policy in the street the person at the front desk said nothing about not being allowed to park in that spot. Yesterday afternoon when I parked, there was someone at the front desk who saw me come in and out. Yet this person said nothing and the security people called the towing Company without trying to reach me (my phone and e-mail are recorded in the room information that the hotel has). Other issues were experienced during my stay including the yellowish water with bad smell that came out from the bathtub the same day I checked in for which I called the front desk and they sent someone to fix. Then, my 1 L water bottle was discarded yesterday afternoon while being almost full although I did not request room service as I had the indication on the door not to enter to clean. I was not able to use the bathtub during my stay as the switch that changes from shower rod to the bathtub faucet got stuck… I also called for this and the only thing they did was leave it on for the tub but when I tried to go back and forth with the shower rod it would again get stuck. In short, I feel my stay was not a pleasant one and the customer service I experienced was highly deficient. In addition, I had to pay Uber and $218 for the towing services and the hotel manager did nothing.. no refund no credit … anything… for a hotel that is supposedly top this was worse than staying in any other property that would cost 1/3 of the price.
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Date of stay: December 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Ernest A wrote a review Oct 2021
Downers Grove, Illinois29 contributions25 helpful votes
My wife and I recently celebrated our 32nd anniversary and spent the evening at the Hotel Arista. Prior to our stay, since we had never stayed there, we stopped by the hotel one day and asked to see a few of their finest suites & rooms. We were very pleased with one of the hotel staff, Jake, that accommodated us with providing a tour of the suites & rooms. We made the reservation and the suite we stayed in was amazing. Our room was the Gran Luxe Suite with a very clean and very comfortable King bed, large living room, separate shower, large soaking tub, double his & her sinks, his & her robes. Also in the bathroom is a TV built into the mirror and lighting was great. In the morning we ordered in room breakfast. Eggs, bacon, hashbrowns, toast and Lavazza coffee. I was impressed in the speed of the service, the appearance and quality of the food. I also want to mention that the evening hotel staff was very accommodating as well as the evening Bellman and I highly recommend this hotel for either business or pleasure.
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Date of stay: September 2021
Location
Service
Sleep Quality
Room Tip: Avoid the low floors on the West side of the hotel otherwise you will be looking in the office...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Edwin Cielo, Guest Services / Front Office at Hotel Arista
Responded 6 Apr 2022
We appreciate you taking the time to complete a survey regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel. We hope to see you again when your travels bring you back to the area! Sincerely, Edwin Cielo Assistant Front Office Manager | Hotel Arista P: (630) 579-4100 E: ecielo@hotelarista.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve B wrote a review Oct 2021
2 contributions1 helpful vote
We recently stayed at the hotel for a wedding. The hotel along with the rooms were top notch. Would definitely stay there again when we are in the area. Several dining choices within walking distance was another plus.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Edwin Cielo, Guest Services / Front Office at Hotel Arista
Responded 6 Apr 2022
We appreciate you taking the time to complete a survey regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel. We hope to see you again when your travels bring you back to the area! Sincerely, Edwin Cielo Assistant Front Office Manager | Hotel Arista P: (630) 579-4100 E: ecielo@hotelarista.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Deanna1114 wrote a review Sep 2021
2 contributions2 helpful votes
Made reservation months in advance and got a handicap room with nowhere to hang my two dresses, which I brought for a wedding. Also, no privacy, the toilet/sink/shower are all in one open room. I found the room to be terribly inconvenient. Beds were not made even though I did not put out a privacy sign. Although the staff seemed friendly, they did absolutely nothing to help me. The drapes did not close all the way and the pocket door to the bathroom was impossible to open. Avoid staying here!
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: Try to stay elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Edwin Cielo, Guest Services / Front Office at Hotel Arista
Responded 6 Apr 2022
We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Hotel Arista we apologize for the concerns you encountered at this hotel. These have been addressed with our team here and I am truly sorry for any inconvenience we caused for you. I assure you we are working diligently to ensure a similar situation does not occur again in the future. Sincerely, Edwin Cielo Assistant Front Office Manager | Hotel Arista P: (630) 579-4100 E: ecielo@hotelarista.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ruchikach wrote a review Sep 2021
Bloomington, Illinois64 contributions55 helpful votes
We stayed one night at Aritsa and found it to be very nice. Our services started with messages and email regarding what are personal special requirements were . It was nice that they made thise effort even for a day stay. We requested early check in , late check out , humidifier and fan in the room. They kept everything. The best thing i liked was the room 's tv had a welcome message ( personalized one) along with soothing music. We ordered breakfast via room service which was delicious and good portion size. The only thing we didnot like was breakfast service by the lady who forgot spoons and it took almost 30 mins for her to come back with spoons and milk and by that time we were done with breakfast. Second thing kind of felt cheap for such a nice property was that 200 ml water bottle was charged at 5 dollars. They could have easily given that for free with the room. We tried their Che Figata restaurant for dinner and lunch next day. The service by our waiters ( Juan and Ozzy ) were awesome. The food was appetizing and well plated - meat board, gelato trio ( our favorite was berry cobbler) , sandwich, Tiramisu and Cafe latte.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Edwin Cielo, Guest Services / Front Office at Hotel Arista
Responded 6 Apr 2022
We appreciate you taking the time to complete a survey regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel. We hope to see you again when your travels bring you back to the area! Sincerely, Edwin Cielo Assistant Front Office Manager | Hotel Arista P: (630) 579-4100 E: ecielo@hotelarista.com
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SuzanneLG wrote a review Aug 2021
Gresham, Oregon781 contributions304 helpful votes
Aesthetically, i’ve never seen a hotel quite like this before! In your room the refrigerator and the coffee pot was hidden in a nice looking piece of furniture, and the iron and ironing board was also hidden in a very nice closet, and the bathroom you had a separate place for a shower, behind a glass door in a separate place for a bathtub with art above it, and the toilet was in in another area behind the glass door. Also in the bathroom there was a giant mirror with a small television screen and a remote so you can watch the news while you’re putting on your make up and combing your hair. The lobby was also beautiful fresh flowers and marble floor, as we arrived there was a party of young women arriving for a bachelorette party, so this is a great place to congregate for an upscale event. One thing that stood out to me was that the hotel was in a quiet area away from the historical area of Naperville, ( which I love the historical area but I have to admit I prefer sleeping a few miles away). When you drive up to unload, the outside is immaculate again with large bunch of flowers and light fixtures and there’s plenty of parking after you’ve unloaded parking garage as well as across the street parking. If I were to ever come back this is definitely a place I would stay, and it’s not expensive either.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Edwin Cielo, Guest Services / Front Office at Hotel Arista
Responded 6 Apr 2022
Dear Suzanne, We appreciate you taking the time to complete a survey regarding your recent stay with us. I am thrilled to see that you enjoyed your time at the hotel. We hope to see you again when your travels bring you back to the area! Sincerely, Edwin Cielo Assistant Front Office Manager | Hotel Arista P: (630) 579-4100 E: ecielo@hotelarista.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$208 - $298 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisDuPage CountyNaperville
NUMBER OF ROOMS
144
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Frequently Asked Questions about Hotel Arista
Which popular attractions are close to Hotel Arista?
Nearby attractions include Topgolf (0.5 km), Ultimate Ninjas Naperville (1.1 km), and WhirlyBall (0.4 km).
What are some of the property amenities at Hotel Arista?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a fitness centre.
Which room amenities are available at Hotel Arista?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Arista?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel Arista?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Hotel Arista?
Conveniently located restaurants include CityGate Grille, Lavazza Naperville, and Cracker Barrel.
Are there opportunities to exercise at Hotel Arista?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Hotel Arista have an airport shuttle?
Yes, Hotel Arista offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Arista?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Arista offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Arista?
The staff speaks multiple languages, including English and Spanish.