Hotel Indigo Naperville Riverwalk
120 Water St, Naperville, IL 60540-5339
Lowest prices for your stay
$188
Free cancellation until 17/02/23
No prepayment needed
$247
$169
Free cancellation until 18/02/23
$188
Free cancellation until 17/02/23
No prepayment needed
IHG$208
Travelocity$188
Lol.travel$247
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About
#2 of 18 hotels in Naperville
Location
Cleanliness
Service
Value
Everyone needs a place to lay their weary head. For travellers visiting Naperville, Hotel Indigo Naperville Riverwalk is an excellent choice for rest and rejuvenation. Well-known for its romantic environment and proximity to great restaurants and attractions, Hotel Indigo Naperville Riverwalk makes it easy to enjoy the best of Naperville.
Hotel Indigo Naperville Riverwalk is a romantic hotel offering a flat screen TV, air conditioning, and a desk in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features 24 hour front desk, room service, and a gift shop. Plus, guests can enjoy a fitness center and an on-site restaurant, which have made this a popular choice among travellers visiting Naperville. For guests with a vehicle, free parking is available.
While staying at Hotel Indigo Naperville Riverwalk, visitors can check out Moser Tower & Millennium Carillon (0.3 mi), which is a popular Naperville attraction.
While you’re here, be sure to check out some of the cafes, including Egg Harbor Cafe, The Lucky Penny Diner and Deli, and Pancake Cafe, all of which are a short distance from Hotel Indigo Naperville Riverwalk.
If you’re looking for things to do, you can check out Riverwalk (0.6 mi), Naper Settlement (0.2 mi), or Millennium Carillon (0.4 mi), which are popular attractions amongst tourists, and they are all within walking distance.
Whether you’re travelling for business, pleasure or both, Hotel Indigo Naperville Riverwalk is sure to make your visit to Naperville one worth remembering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Electric vehicle charging station
Car park
Wifi
Snack bar
Wine / champagne
Business Centre with Internet Access
Meeting rooms
Spa
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Telephone
Flatscreen TV
Hair dryer
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Family
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
76Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
276Reviews12Q+A53Room tips
Reviews
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Ashley & Katelyn are awesome, they made the stay there feel as if we were at home. I believe Michael(?) checked me in and he was very kind and sweet. Our room was beautiful and the entire propety was well kept. Santo Cielo, is the resturant on the 5th floor in the opposite building from the front desk, with great views. Stayed January 7th-8th, 2023 AAL
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Date of stay: January 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Arrival 5/5 My check in was efficient and friendly. As I had two reservations one after another that was acknowledged. The next morning they had new cards ready for me. I didn’t even have to ask. That has never happened in any IHG hotel when I’ve had two consecutive bookings. Room 5/5 What can I say. FAB-U-LOUS. The rooms are gorgeous and well decorated with charging points where you need them. My only little gripe water temperature was lukewarm. With temperatures outside of -20C not surprised. No shower gels provided. Luckily walgreens next door. Rooms spotless. Staff. 5/5 Why go and stay in the rudeness of Chicago. Naperville staff are just the friendliest. Location 5/5 Well you are in the middle of it all. As it was Christmas one had to endure the street Christmas music. Breakfast 3/5 Normally as diamond I get a free breakfast at any IHG hotel. Here it is only a $20 credit. When most of the breakfast mains are over this price. Plus orange juice and coffee. It’s certainly not a free breakfast. Not buffet but made to order. However food delivered quickly and tastes great Butter was frozen and I couldn’t spread Overall 5/5 Best indigo hotel I have ever stayed in. Great value for money.…
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
After a serious of unfortunate travel events and spending our first night in the airport, we arrived at Hotel Indigo, very frazzled and without our luggage. It would take me pages to explain all the troubles we were dealing with both personal and travel wise. However, I will say that the staff of Hotel Indigo, especially operations manager, James Pontrelli went above and beyond any expections I had to help rectify our situation. The little things like the complementary bags of toiletries and free breakfast vouchers really cheered us up. Mr. Pontrelli checked in every day asking us for updates on our situations and offering his help with anything we needed, which we often took him up on. This hotel staff is like no other I have ever experienced. If you are ever in the area, give the Hotel Indigo a try. It is perfectly located, offers free parking (although you won’t need a car here), has a stunning, roomy lobby and sitting areas, delicious breakfast, and has a staff that treats you like family! Happy New Year to the staff of Hotel Indigo Naperville Riverwalk. You turned my troubles into smiles!…
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Date of stay: December 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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1)We booked a higher rate online with IHG honors that was to include 2 full free breakfasts each day. The hotel would not honor this deal, even after we showed them the printed confirmation including this information. 2) Our toilet seat was broken in our room 3) Towels worn and frayed which surprised us with the cost for this hotel 4)inappropriate behavior going on one night in the first floor lobby which made us question the security presence. We contacted IHG 3 times (with an email survey, a complaint form on the IHG website and a letter to the CEO of IHG) and no one responded to our request to be contacted. We completed a review on the Hotel Indigo website and they never posted it. The ONLY good pro for this hotel was the location.
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Date of stay: October 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Syed Hasan, General Manager at Hotel Indigo Naperville Riverwalk
Responded 21 Dec 2022
Dear Guest - Thank you for your feedback as we welcome any opportunity to improve upon our services in any way we can. My only concern is that your comment was posted on Tripadvisor yesterday, when in actuality you stayed with us in early October. I am not sure why your comment did not appear sooner or why we did not receive any correspondence from you sooner. We regret that very much as we would have responded much sooner. In any event, I am disappointed that you encountered several issues ranging from not getting the breakfast to the condition of the terry in the bathroom to the broken toilet seat. All these are unacceptable and we have addressed each item with our management team despite the fact that these issues occured over two months ago. Please rest assured that we take your feedback very seriously and our team takes pride in their work and in pleasing our esteemed guests. As you can see from the many, many positive comments posted by our guests on this social media platform, the Hotel Indigo Naperville is an excellent hotel that consistently gets high praise for its fine product and service delivery. I again regret that your experience with us was less than satisfactory and I apologize to you profoundly. Please let me know if there is anything I can do for you, in some small way, to regain your confidence in our team. I will always face our shortcomings head-on and will always humbly face our customers who did not have a positive experience. I truly hope that you will give me a call at 331-401-5502 (my direct office line) and an opportunity to regain your trust. Warmest regards and wishing you and your family a joyous holiday season! Syed E. Hasan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had our Christmas company outing and rented about 17 rooms and also had appetizers and drinks in the bar. There were approximately 30 of us in there. The problem was only 1 bar tender for us plus all other guests. A manager person was bringing out the appetizers and I asked if she was going to help the 1 bar tender. She said NO it wasn’t her job. I asked if she was going to help her keep up. She said no. CLEARLY she could not keep up. Later after we went out to dinner and came back the same bartender could not keep up once again. In addition a wedding party was now in the bar. I would assume they would love to maximize their revenue knowing there would be that many people in a bar an add additional staff. We would have spent 2X as much money if they would have satisfied our needs during a holiday party and a wedding party. One word RIDICULOUS. We had our party there last year with the same problem. Now 2 year’s running same problem. We will NOT BE BOOKING NEXT YEAR!!…
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Date of stay: December 2022Trip type: Travelled with friends
Room Tip: Don’t have a party here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Syed Hasan, General Manager at Hotel Indigo Naperville Riverwalk
Responded 21 Dec 2022
Dear Guest - Thank you for taking the time to post your comments on Tripadvisor. We always appreciate the feedback from our customers and use that feedback to make improvements with our operational departments. I have taken the time to share your comments with our F&B manager who was onsite and helped coordinate the event for you. I have also spoken with our bartender who served you and your small group this past Friday. I am in the process of gathering all the information so that we can properly ascertain what happened and how we could have been better prepared to serve your group as well as the other hotel and wedding guests. The one thing we did learn as part of the initial review is that your small group was at the bar in the early evening hours for cocktails and appetizers and then they left for dinner off premise. I am told that your group returned at 12:00 Midnight and wanted the bar the stay open beyond the 1:00 pm closing time. Based on our Liquor License restrictions, the bartender was not able to keep the bar open which I know was a source of agitation for some of your guests. Lastly, we have asked our F&B manager if she in any way allegedly told you that it was "not her job" to help the bartender. This is a serious allegation that has to be carefully reviewed. Our F&B manager Kimberly Hesse is an extraordinary employee and the head of the entire F&B department, and so, I regret that this was an issue at all. Kim has earned her reputation for being an impeccable hospitality professional with a caring and a gracious attitude. On behalf of the hotel, I profoundly apologize to your group for not being properly served at the bar even though you had planned the event in advance. In hindsight, we should have had a second bartender scheduled just for your group. That would have alleviated all the issues. Please feel free to call my office at 331-4401-5502 and I will be happy to review your concerns further. Hopefully, there is a way to regain your confidence and retain you as a valued customer. Warm regards, Syed E. Hasan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Athens1234 wrote a review Dec 2022
Washington DC, District of Columbia51 contributions31 helpful votes
Excellent hotel. Great location near all bars, restaurants. Warm and efficient service. Corridors have doors which close them in, adding to quiet rooms despite its central location near all the restaurants and bars. On site bar and restaurant.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Syed Hasan, General Manager at Hotel Indigo Naperville Riverwalk
Responded 19 Dec 2022
Dear Guest - Thank you very much for taking the time write a gracious review of the hotel and Water Street. We loved having you as a guest and are delighted that you took the time to explore all that we have to offer here in the heart of downtown Naperville. Thank you again and wishing you and your loved ones a very safe and a joyous holiday and a blessed 2023! Warmest regards, Syed- Syed E. Hasan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You leave home to a New Home. Best service ever and experience My favorite of all. Best class ever Location is Best Employees love there job Bar is the best Don’t forget the rest of the day Parking is Free Free Probably the Best part is the location
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Syed Hasan, General Manager at Hotel Indigo Naperville Riverwalk
Responded 21 Dec 2022
Dear Esteemed Guest - Thank you so much for your extremely gracious remarks about the hotel! This made my day! We loved having you here and can't wait to welcome you back! On behalf of the entire team at the Hotel Indigo in beautiful Naperville, thank YOU! Until we see you again, I wish you safe travels and a joyous holiday season! Warmest regards, Syed E. Hasan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is cool, unusual, and warmly hospitable. It is located in the middle of a very trendy commercial development along a riverwalk in downtown Naperville. Many good restaurants and shops are within a very easily walkable distance. The lobby bar/restaurant provides excellent service and a great atmosphere. The guest room was very open and spacious, with a great view of the surrounding riverwalk area. Highly recommend!
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The bartender, Colleen, was extremely friendly and gave great service. Drinks were finely made and she gave great company. Her kindness and great service were highly appreciated. We truly appreciate her great service.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I've been to this gem of a hotel multiple times over the past few years, and every time has been a wonderful experience. James at the front desk always greats us as we walk into the lobby of the hotel that is conveniently connected to the coverage parking garage (very helpful in Chicago's winters). The hotel is the place to be in Downtown Naperville. There is shopping and dinning connected to the hotel on the first floor, and many other attractions within walking distance. If you're looking to have a getaway or traveling for business this would be the only hotel in Naperville worth staying at. All the other hotels are situated off the highway. I'll be back soon to this brand new IHG hotel.
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Date of stay: April 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$201 - $245 (Based on Average Rates for a Standard Room)
LOCATION
United StatesIllinoisDuPage CountyNaperville
NUMBER OF ROOMS
158
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Frequently Asked Questions about Hotel Indigo Naperville Riverwalk
Which popular attractions are close to Hotel Indigo Naperville Riverwalk?
Nearby attractions include Riverwalk (0.1 km), Adagio Teas (0.3 km), and Naper Settlement (0.3 km).
What are some of the property amenities at Hotel Indigo Naperville Riverwalk?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness centre.
Which room amenities are available at Hotel Indigo Naperville Riverwalk?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hotel Indigo Naperville Riverwalk?
Guests can enjoy a lounge and a snack bar during their stay.
Is parking available at Hotel Indigo Naperville Riverwalk?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Hotel Indigo Naperville Riverwalk?
Conveniently located restaurants include Lou Malnati's Pizzeria, Hugo's Frog Bar & Fish House - Naperville, and La Sorella di Francesca.
Are there opportunities to exercise at Hotel Indigo Naperville Riverwalk?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Indigo Naperville Riverwalk have an airport shuttle?
Yes, Hotel Indigo Naperville Riverwalk offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Hotel Indigo Naperville Riverwalk located near the city centre?
Yes, it is 0.2 km away from the centre of Naperville.
Are any cleaning services offered at Hotel Indigo Naperville Riverwalk?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Indigo Naperville Riverwalk?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.