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All reviews room was clean a great stay hotel is excellent my favorite place granola bars the young lady washer and dryer enjoyed my stay front desk clerk kitchenette ericka peak greets functioning chicago necessities mattresses
This place is the best. Great staff great prices & rooms are excellent. Anytime I'm in the area I stay here. Manager Jeanetta always has this place together. Great job staff. I always refer this hotel to friends & family when they are traveling to...More
1 Thank Nanee0101
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 2 weeks ago
Thank you for making Extended Stay America your home away from home. It is great knowing you loved every aspect of our unique hotel, especially the excellent service from our staff. They will be happy to hear their efforts made your stay memorable! We appreciate...More
The Front Desk is Wonderful!! (Especially Nastasha!❤)
She is so Friendly and Professional!
My Family Member had a Stroke!
Nastasha goes above and Beyond!
Each and Every Day!🤗🎈😍🙂
I Appreciate Her!😍
More then I Can Express!
My Experience with Exended Stay America has been Phenomenal!...More
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 3 weeks ago
Thank you for sharing a wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit....More
"The place overall is very dirty, the common areas definitely have not been cleaned in quite some time. They have slippery when wet signs at the base of the stairs like when someone mops, but definitely has not been in quite some time. My feet...More
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 18 August 2018
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our...More
The good: The staff are very friendly. They have a good pet policy if you’re traveling with a dog.
The not so good: the property desperately needs updating. The bed and linens are uncomfortable. The furniture is dinged up and old. There is literally no...More
Thank Kate J
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 14 August 2018
Kate, although you were impressed with our friendly associates, we are sorry our hotel was not up to your expectations. Your feedback has been discussed with our Housekeeping and Maintenance team to be more diligent going forward. Also, your concerns will be shared with the...More
The front desk check in was great, Natashia was very friendly and helpful she double checked for a smoking room for me, but they didn't have one left. She told us where we could go to smoke late night in the back of the hotel....More
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 9 August 2018
Thank you for evaluating your stay with us. We’re thrilled to know you were pleased with your well-equipped room and that the service provided by Natashia went a long way in making your stay so memorable. Please be assured that we will pass on your...More
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those …Moreguests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
I've stayed in worse. It's right off the Interstate. You will drive for food other than a great IHOP. The staff at the hotel was great. We didn't see any issues that would make us feel shakey. It's one of those things... More
I've stayed in worse. It's right off the Interstate. You will drive for food other than a great IHOP. The staff at the hotel was great. We didn't see any issues that would make us feel shakey. It's one of those things where you go 2 blocks and you're in a beautiful old neighborhood, go 2 blocks the other way and wonder if you'll be OK. Pretty typical for big cities unfortunately.